Several reviewers describe ongoing problems with shipping and refunds for online orders. Other comments highlight a clean lounge, friendly staff, and a strong cigar selection. Overall, the feedback splits between frustrating transaction issues online and positive in-person service. Most of the available remarks focus on order complaints, with praise centered on the store visit.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never shipped and refund not received after eight days.
“I still haven't gotten my money back.”
Order canceled but refund not received; retailer refuses refund.
“They then proceeded to inform me that they will not refund my order”
Reviewer enjoyed a friendly, clean lounge with good selection and cigars.
“The staff is very welcoming and knowledgeable.”
Two reviews describe orders that were not fulfilled and refunds that were not provided. These make up the main negative theme in the sample. No other service issue comes up as often.
Refund issues shape value for customers who paid but did not get their money back. Beyond one review noting satisfaction with the selection, there is little direct mention of pricing or value.
One review reports a good in-store visit with welcoming staff and a clean lounge. The other two focus on poor online transaction experiences, creating a clear split by purchase channel.
Only one review speaks to product quality, mentioning a good cigar selection and enjoyment. Compared with order and service complaints, product feedback is limited.
Two reviewers say the situation was not resolved and that refunds were refused, pointing to problems after the sale. Another reviewer calls the in-store staff knowledgeable, suggesting better communication during visits.
The reviews contrast negative online order handling with positive in-store visits. This split suggests the experience can vary widely depending on how customers buy.
For each review, the core experience based on original source reviews.
Sources: bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never shipped and refund not received after eight days.
“I still haven't gotten my money back.”
Order canceled but refund not received; retailer refuses refund.
“They then proceeded to inform me that they will not refund my order”
Mom’s Cigars is the best place to come and grab a vast array of cigars. Decent prices and selection compared to other stores. It is also a great place to relax and enjoy great cigars. The staff is very welcoming and knowledgeable. When it comes to FRATELLO DMV Maduro, they have the best. The one I purchased was in good shape. The lounge is always clean. I always have an enjoyable experience. You can't go wrong for alone time to enjoy a smoke or with a group of friends at Mom’s Cigars. Will definitely go back at this amazing place again!! Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mom's Cigars sells cigars and smoking accessories. The shop lists single cigars, boxed sets, humidors, cutters, and lighters. Its website includes product write-ups and an ordering system. Product pages usually show SKU details, brand names, and origin information.