Reviews Analyzed
21
We Collect & Analyze Reviews
Monnier Frères
Experiences & Reviews
Monnier Frères is a Paris-based multi-brand online retailer offering designer handbags, accessories, footwear and jewelry to international customers. The company operates an e-commerce platform with product listings, checkout and international shipping options, and provides customer support for online orders. Consumers researching Monnier Frères typically look for information on delivery speed, product condition, pricing and customer service when shopping from Europe.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers reported fast, reliable shipping and responsive customer service; a small number reported delivery problems or unresolved investigations.
Share of mentions
Strong
23%
💰
Value for money
Multiple reviews note competitive or better prices compared with local markets; a few customers flagged high delivery costs that affected value.
Share of mentions
Strong
6%
⚡
User experience
Many buyers described smooth online ordering, fast delivery and useful tracking updates; a minority reported missing confirmation emails or slower delivery.
Share of mentions
Strong
22%
🔧
Product quality
Most customers received items in excellent condition and as described; isolated reports mention missing accessories, measurement variances or damaged packaging.
Share of mentions
Strong
17%
📞
Communication
Several reviews praise timely shipping updates and prompt replies from support; a few note missing confirmations or requests for additional ID information.
Share of mentions
Mixed
7%
⭐
Overall experience
Overall sentiment is positive: many reviewers recommend the store for fast delivery and product condition, while a small share report negative incidents.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Manu Atelier bag
"First of all, there's no confirmation email sent to me after I placed the order. Secondly, I’ve not received the order yet , no one knows what happened , monnierfreres sent the shipment they said and dhl said that it’s not been handed to them. Anyways, I’m still waiting for investigations to happen , who knows who’s at fault here , meanwhile I’m still waiting for my purchase, but I’m so disappointed with this shop. It was my first time ordering from them and I’m regretting not ordering from a local store in my town. So, I’d advise any potential customer to keep away from them. They are not trustworthy!
"
Dolores C
Collected.reviews
Dec 13, 2021
Featured for: Detailed shipping and communication complaint
The shipping was exceptionally fast
"The shipping was exceptionally fast, taking only approximately eight days from Paris to Hawaii. Upon arrival, the product was in pristine condition, w..."
Pretty Amber
Trustpilot
Oct 01, 2025
Featured for: Shows fast delivery and pristine condition
If I spend this money on a bag I expect a dust bag at least.
"If I spend this money on a bag I expect it to come - if not in its own box - and least with a dustbag! Not simply wrapped in plastic. Measurement were..."
Barbara
Trustpilot
Oct 01, 2025
Featured for: Mixed product packaging and condition feedback
You asked for too much information
"You asked for too much informa..."
Fredi Weiss
Trustpilot
Oct 01, 2025
Featured for: Example of problematic identity verification request
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rita
trustpilot.com
Oct 01, 2025
Great Service
Ordered a beautiful raffia handbag (Rouje) and received constant updates on shipping. Packagi...
T
Tania CIUPERCEANU
trustpilot.com
Oct 01, 2025
super
...
A
Anna Long Thomas
trustpilot.com
Oct 01, 2025
Fast shipping great customer service…
Fast shipping great customer service prod...
P
Pretty Amber
trustpilot.com
Oct 01, 2025
The shipping was exceptionally fast
The shipping was exceptionally fast, taking only approximately eight days from Paris to Hawaii. Upon arrival, the product was in pristine condition, w...
C
Cc196
trustpilot.com
Oct 01, 2025
super fast delivery
it came to me super fast, the bag was sold out everywhere in the US and I feel lucky to ha...
R
Rebecca K
trustpilot.com
Oct 01, 2025
Coach Purse!
Product is great! Came very fast! I was worried where this was my first purchase and was very happy with my decision to...
F
Franny Jimenez
trustpilot.com
Oct 01, 2025
Shipped Fast and the bag came in…
Shipped Fast and the bag ca...
G
Georgiana Posedaru
trustpilot.com
Oct 01, 2025
Impeccable!
...
e
eleonora fetsi
trustpilot.com
Oct 01, 2025
Excellent experience
Beautiful ring Best...
K
Kean
trustpilot.com
Oct 01, 2025
Super fast shipping from Europe
Super fast shipping from Europe....
H
Hiba
trustpilot.com
Oct 01, 2025
very quick delivery
very quick delivery, received it...
S
Serena
trustpilot.com
Oct 01, 2025
Fast and Genuine
Item arrived fast, great packaging and as described. No hassle with q...
L
LJ
trustpilot.com
Oct 01, 2025
Love the shoes- beautiful
Love the shoes- beau...
H
Houssam Hallal
trustpilot.com
Oct 01, 2025
Love it
Love it! Top notch exper...
k
kkp
trustpilot.com
Oct 01, 2025
Pleasantly surprised
Pleasantly surprised. Came across these Ugg Sandals that were not available here in the US. Was quite hesitant but ordered them not sure wha...
B
Barbara
trustpilot.com
Oct 01, 2025
If I spend this money on a bag I expect a dust bag at least.
If I spend this money on a bag I expect it to come - if not in its own box - and least with a dustbag! Not simply wrapped in plastic. Measurement were...
F
Fredi Weiss
trustpilot.com
Oct 01, 2025
You asked for too much information
You asked for too much informa...
G
Gurung Gurung
trustpilot.com
Oct 01, 2025
Need to improve delivery system
Good online shop. But delivery...
I
Irma
trustpilot.com
Oct 01, 2025
Awesome packaging great price fast…
Awesome packaging great price fast shipping will defin...
M
MA
trustpilot.com
Oct 01, 2025
Great experience!
Better prices on quality items than shopping in the US and shipping is just...
Conclusion
Review data shows frequent praise for Monnier Frères on delivery speed and product condition, with many buyers reporting fast shipments from Paris and items arriving as described. Several reviewers also highlight competitive pricing compared with local markets. Reported issues include occasional missing order confirmations, identity verification requests, and isolated packaging or accessory omissions (for example, a missing dust bag). Consumers should track shipping updates and review the retailer’s verification requirements before purchase; those seeking quick international delivery and designer items often cite positive experiences.