Many reviewers praised quick international delivery, careful packaging, and designer items arriving in excellent condition. Several buyers pointed to competitive prices on rings, bags, and shoes. A small number reported payment or account issues and being asked for identity documents. Ratings show a clear divide between many five-star experiences and a few serious complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast shipping from Paris and product arrived in pristine condition.
“The shipping was exceptionally fast”
Reviewer reported fraudulent charge and hacked credit card.
“This wasn’t me. It’s fraud. Someone hacked my credit card.”
Company requested excessive personal information, including identity card.
“Wanting my identity card”
Order confirmation missing and shipment status unclear, leaving customer disappointed.
“First of all, there's no confirmation email sent to me after I placed the order.”
Fast delivery and undamaged packaging come up most often in service praise. Several reviewers highlighted quick shipping, tracking updates, and on-time arrival. A smaller group pointed to high delivery costs or slower shipments.
Many reviewers said prices beat local markets and described their purchases as good value. They mentioned rings, bags, and shoes as examples of competitively priced items. A minority linked value concerns to high shipping fees.
Most customers described an easy ordering process and receiving items on time. A small number raised serious concerns about fraudulent charges or hacked cards. One reviewer reported no order confirmation and unclear shipping status.
Most comments on condition are positive, with several reviewers calling items “impeccable” or “excellent.” A few noted missing accessories and minor measurement or packaging issues. Overall, praise for condition outweighs the limited quality concerns.
Many reviews mention quick responses from customer service. A few customers said requests for identity documents felt excessive. At least one reviewer reported unclear confirmation and tracking messages.
Most reviews describe high satisfaction, driven by shipping speed, packaging, and item condition. The main exceptions are fraud reports, identity-document requests, and occasional complaints about shipping costs. Ratings reflect a sharp contrast between many high-rated purchases and a small set of critical issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reported fraudulent charge and hacked credit card.
“This wasn’t me. It’s fraud. Someone hacked my credit card.”
Reviewer reported fraudulent charge and hacked credit card.
“This wasn’t me. It’s fraud. Someone hacked my credit card.”
Received shipping updates and fast delivery; packaging was great.
“Packaging was great”
Reviewer praised the store and its delivery.
“great store and delivery”
Fast shipping and helpful customer service; product matched order.
“Fast shipping great customer service”
Fast shipping from Paris and product arrived in pristine condition.
“The shipping was exceptionally fast”
Bag arrived very quickly and was high quality.
“it came to me super fast,”
Product arrived quickly and customer service responded promptly.
“customer service who got back to me very promptly”
Bag shipped quickly and arrived in excellent condition.
“the bag came in Excellent Condition”
Reviewer described the experience as impeccable.
“Impeccable!”
Ring was beautiful, offered at best price with fast delivery.
“Beautiful ring Best price Fast delivery”
Fast shipping from Europe, great price and no-hassle shipping.
“Super fast shipping from Europe.”
Quick delivery and item received in perfect condition.
“received item in perfect condition”
Item arrived fast with great packaging and accurate description.
“Item arrived fast, great packaging and as described.”
Reviewer loved the shoes and praised fast shipping.
“Love the shoes- beautiful!”
Reviewer reported a top-notch experience and fast delivery.
“Top notch experience and fast delivery.”
Sandals arrived earlier than expected, fit perfectly and pleased buyer.
“they arrived much earlier than anticipated”
Bag lacked dust bag and had minor measurement and packaging issues.
“Not simply wrapped in plastic.”
Company requested excessive personal information, including identity card.
“Wanting my identity card”
Shop is good but delivery is expensive and slow.
“delivery is very expensive and not fast”
Great price, awesome packaging and fast shipping; reviewer will return.
“Awesome packaging great price fast shipping”
Offers better prices on quality items with equally quick shipping.
“Better prices on quality items than shopping in the US”
First of all, there's no confirmation email sent to me after I placed the order. Secondly, I’ve not received the order yet , no one knows what happened , monnierfreres sent the shipment they said and dhl said that it’s not been handed to them. Anyways, I’m still waiting for investigations to happen , who knows who’s at fault here , meanwhile I’m still waiting for my purchase, but I’m so disappointed with this shop. It was my first time ordering from them and I’m regretting not ordering from a local store in my town. So, I’d advise any potential customer to keep away from them. They are not trustworthy!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Monnier Frères is an online retailer selling designer fashion and luxury accessories. The site offers handbags, shoes, jewelry, and related items through an e-commerce platform. Product pages show photos, descriptions, and sizing details to help shoppers compare options. Customers can check out and pay online, with customer service available for order questions. Shipping options cover both domestic and international buyers.