Review data shows frequent praise for Monnier Frères on delivery speed and product condition, with many buyers reporting fast shipments from Paris and items arriving as described. Several reviewers also highlight competitive pricing compared with local markets. Reported issues include occasional missing order confirmations, identity verification requests, and isolated packaging or accessory omissions (for example, a missing dust bag). Consumers should track shipping updates and review the retailer’s verification requirements before purchase; those seeking quick international delivery and designer items often cite positive experiences.
Examples from available reviews (Dec 2021 – Feb 2026).
Order confirmation missing and shipment status unclear, leaving customer disappointed.
“First of all, there's no confirmation email sent to me after I placed the order.”
Fast shipping from Paris and product arrived in pristine condition.
“The shipping was exceptionally fast”
Bag lacked dust bag and had minor measurement and packaging issues.
“Not simply wrapped in plastic.”
Company requested excessive personal information, including identity card.
“Wanting my identity card”
Most reviewers reported fast, reliable shipping and responsive customer service; a small number reported delivery problems or unresolved investigations.
Multiple reviews note competitive or better prices compared with local markets; a few customers flagged high delivery costs that affected value.
Many buyers described smooth online ordering, fast delivery and useful tracking updates; a minority reported missing confirmation emails or slower delivery.
Most customers received items in excellent condition and as described; isolated reports mention missing accessories, measurement variances or damaged packaging.
Several reviews praise timely shipping updates and prompt replies from support; a few note missing confirmations or requests for additional ID information.
Overall sentiment is positive: many reviewers recommend the store for fast delivery and product condition, while a small share report negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer reported fraudulent charge and hacked credit card.
“This wasn’t me. It’s fraud. Someone hacked my credit card.”
Reviewer reported fraudulent charge and hacked credit card.
“This wasn’t me. It’s fraud. Someone hacked my credit card.”
Received shipping updates and fast delivery; packaging was great.
“Packaging was great”
Reviewer praised the store and its delivery.
“great store and delivery”
Fast shipping and helpful customer service; product matched order.
“Fast shipping great customer service”
Fast shipping from Paris and product arrived in pristine condition.
“The shipping was exceptionally fast”
Bag arrived very quickly and was high quality.
“it came to me super fast,”
Product arrived quickly and customer service responded promptly.
“customer service who got back to me very promptly”
Bag shipped quickly and arrived in excellent condition.
“the bag came in Excellent Condition”
Reviewer described the experience as impeccable.
“Impeccable!”
Ring was beautiful, offered at best price with fast delivery.
“Beautiful ring Best price Fast delivery”
Fast shipping from Europe, great price and no-hassle shipping.
“Super fast shipping from Europe.”
Quick delivery and item received in perfect condition.
“received item in perfect condition”
Item arrived fast with great packaging and accurate description.
“Item arrived fast, great packaging and as described.”
Reviewer loved the shoes and praised fast shipping.
“Love the shoes- beautiful!”
Reviewer reported a top-notch experience and fast delivery.
“Top notch experience and fast delivery.”
Sandals arrived earlier than expected, fit perfectly and pleased buyer.
“they arrived much earlier than anticipated”
Bag lacked dust bag and had minor measurement and packaging issues.
“Not simply wrapped in plastic.”
Company requested excessive personal information, including identity card.
“Wanting my identity card”
Shop is good but delivery is expensive and slow.
“delivery is very expensive and not fast”
Great price, awesome packaging and fast shipping; reviewer will return.
“Awesome packaging great price fast shipping”
Offers better prices on quality items with equally quick shipping.
“Better prices on quality items than shopping in the US”
First of all, there's no confirmation email sent to me after I placed the order. Secondly, I’ve not received the order yet , no one knows what happened , monnierfreres sent the shipment they said and dhl said that it’s not been handed to them. Anyways, I’m still waiting for investigations to happen , who knows who’s at fault here , meanwhile I’m still waiting for my purchase, but I’m so disappointed with this shop. It was my first time ordering from them and I’m regretting not ordering from a local store in my town. So, I’d advise any potential customer to keep away from them. They are not trustworthy!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Monnier Frères is a Paris-based multi-brand online retailer offering designer handbags, accessories, footwear and jewelry to international customers. The company operates an e-commerce platform with product listings, checkout and international shipping options, and provides customer support for online orders. Consumers researching Monnier Frères typically look for information on delivery speed, product condition, pricing and customer service when shopping from Europe.