Reviewers most often praise Montana West for product appearance and construction, plus fast shipping and careful packaging. Customer service and communication receive positive notes when issues arise; several reviewers describe successful refunds or replacements. The clearest recurring complaint relates to mystery boxes and occasional missing embellishments or items that differ from expectations. Consumers considering Montana West should review product descriptions and sizing carefully, be cautious with mystery boxes, and note that customer service has resolved problems for multiple buyers.
Examples from available reviews (Jun 2022 – Feb 2026).
Mystery boxes didn’t match pictures and descriptions, disappointing overall.
“purses i received look nothing like picture on description”
Customer service representative Ruby resolved delivery issue and provided updates.
“Ruby(Rubie) was so helpful and such an amazing person to work with”
Beautifully packaged, speedy delivery, and a roomy, good-quality bag.
“Beautifully packaged, speedy delivery, nice quality.”
Loved the mystery products and pricing; will definitely reorder.
“Loved the mystery products.”
Reviewers who mention service describe helpful, courteous staff and successful issue resolution, including refunds and replacement orders.
A small number of reviewers comment on price and good value; mentions are limited so conclusions on value are tentative.
Most comments praise fast shipping, protective packaging and easy returns; some report unclear descriptions, sizing surprises or mystery‑box mismatches.
Many reviewers note sturdy construction, leather look and attractive western styling; a minority report missing embellishments or unexpected mystery‑box items.
When called out, communication is described as professional and proactive, with staff updating customers during delivery or replacement processes.
Most reviewers report a positive overall experience and repeat purchases; a smaller group reports disappointment tied to mystery boxes or product expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful products but delivery and missing wallet caused delays and effort.
“the wallet was missing”
Mystery box exceeded expectations with great purses and wallets.
“Great purses and wallets, loved them.”
Reviewer loves both new purses; one beautiful and one see-through.
“Love my new purses.”
Ordering was easy and delivery was fast; product met expectations.
“it was just as I expected!!”
Disappointed; clear bag low value and mystery box not worth the money.
“The clear bag is a joke.”
Duplicate bag received but beautifully packed and suitable as gifts.
“one of the bags was a duplicate”
Gorgeous, sleek, lightweight laptop bag with lots of room.
“Very sleek, not heavy with tons of room.”
Praises customer service and products; intends to reorder.
“Wonderful customer service and products”
Repeat mystery box buyer finds them consistently amazing and fun gifts.
“they are always amazing!!!”
First-time buyer thrilled with three mystery box items; completely satisfied.
“I’m 100% happy with all three surprises and couldn’t be more pleased!”
Received a cute cow-print crossbody suitable for festivals and minimal carrying.
“super cute black & white cross body bag in cow print.”
Melody J provided exceptional, above-and-beyond customer service resolving order delays.
“she was professional, and went above and beyond to ensure that I was satisfied.”
Item not delivered and customer service had not resolved the misdelivery.
“it said it must have been delivered to the wrong address.”
Totally loved the mystery box purse; enjoy opening the surprise.
“Absolutely LOVED the purse I received in my mystery box.”
Reviewer expresses strong love for the product.
“Love it!!!!! ❤️❤️❤️❤️”
Reviewer disappointed, feeling like they received only minimal value.
“I basically got $8 off something I will never use.”
Purse is very pretty and spacious, reviewer loves it.
“Love the purse its so pretty 😍 🐮 and very spacious inside the bag !”
Customer support resolved order and shipping problems satisfactorily.
“everything was handled greatly.”
Received item color did not match expected dark brown.
“The item i received is NOT dark brown”
Easy online ordering during a sale; shipped fairly quickly.
“Easy online ordering and a great sale”
Fast shipping and a high-quality wallet; satisfied and will reorder.
“The entire transaction was great!”
Reviewer loves the cute purse and is very pleased.
“what a cute purse.”
Mom loved the mystery box gifts; great gift idea.
““Eat your heart out “.”
Repeat purchases praise leather bag quality and good customer service.
“love the quality.”
Product quality praised; customer service refunded $5 and was professional.
“customer service refunded me $5.”
Items adorable but the wallet arrived missing rhinestones.
“the wallet is missing Rhinestones.”
Purse loved; shipped in protective bag and positive experience.
“Love the purse!”
Well-made crossbody drew compliments and the reviewer loves it.
“Well made I am loving everything I get.”
Disappointed by unwanted colors and duplicate designs despite nice packaging.
“I hate everything.”
Fast delivery within a week; satisfied repeat mystery box buyer.
“Order shipped and was delivered within a week.”
Happy with purses but shirts had unexpectedly short sleeves.
“I didn't know the sleeves were so short”
Mystery boxes didn’t match pictures and descriptions, disappointing overall.
“purses i received look nothing like picture on description”
Fast shipping, but the tote was smaller than expected for travel.
“The item is much smaller than I thought it would be”
Beautifully packaged, speedy delivery, and a roomy, good-quality bag.
“Beautifully packaged, speedy delivery, nice quality.”
Customer service representative Ruby resolved delivery issue and provided updates.
“Ruby(Rubie) was so helpful and such an amazing person to work with”
The purse met needs and is described as absolutely beautiful.
“The purse is exactly what I needed.”
Company contacted reviewer and resolved disappointing grab box; praised service.
“The company contacted me wanting to make it right!”
Loved the mystery products and pricing; will definitely reorder.
“Loved the mystery products.”
Easy returns and good quality products.
“Easy return quality products”
Received items in good condition and the reviewer loves them.
“Love what I received”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Montana West is a retail brand focused on western‑inspired handbags, wallets and accessories sold through its online store and retail channels. The brand is known for offering a range of bag styles and themed product bundles. Consumers researching Montana West reviews typically look for information about product materials, shipping, returns and customer support.