Shoppers often praise Montana West for stylish, well-made purses and mystery boxes that arrive fast in gift-ready packaging. Several reviews point to a repeated issue with missing items, wrong colors, and occasional duplicate designs, which led some customers to follow up. Individual customer service reps get strong praise for fixing problems, though a few delivery issues still end without a solution. Value opinions split sharply: many call the mystery boxes great deals, while others say certain items are not worth the price.
Examples from available reviews (Jun 2022 – Mar 2026).
Mystery box exceeded expectations with great purses and wallets.
“Great purses and wallets, loved them.”
Disappointed; clear bag low value and mystery box not worth the money.
“The clear bag is a joke.”
Item not delivered and customer service had not resolved the misdelivery.
“it said it must have been delivered to the wrong address.”
Melody J provided exceptional, above-and-beyond customer service resolving order delays.
“she was professional, and went above and beyond to ensure that I was satisfied.”
Many reviews mention specific reps who fixed shipping or order issues and arranged refunds. Several comments describe named staff reaching out first and following up. Fewer reviews describe deliveries that went to the wrong place or problems that were never resolved.
Opinions on value split sharply. Many buyers call the mystery boxes and pricing an excellent deal and say they will order again. Several reviewers directly describe certain items as low value or not worth the money.
Shoppers describe ordering as simple, with deliveries often arriving quickly and packaged for gifting. Repeat buyers like the surprise factor and say the mystery boxes work well as gifts. A minority report unexpected sizing, duplicate items, or products that do not match the photos.
Many reviewers like the style, materials, and roomy shape of the purses and bags. A smaller group mentions build or cosmetic problems, including missing decorations, wrong colors, and garment sleeves that are shorter than expected. Several comments describe a clear bag and a few other items as poor quality.
Reviews often describe support as clear and helpful, with timely updates. Several examples mention refunds or replacements handled smoothly by support staff. A few reviews say follow-up was poor or never came after delivery discrepancies.
Feedback leans positive, with many five-star reviews praising the style and fast delivery. Negative comments cluster around perceived value and a small number of delivery or product-mismatch problems. Taken together, reviews point to strong product appeal and helpful support, alongside recurring concerns about value and order accuracy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Beautiful products but delivery and missing wallet caused delays and effort.
“the wallet was missing”
Mystery box exceeded expectations with great purses and wallets.
“Great purses and wallets, loved them.”
Reviewer loves both new purses; one beautiful and one see-through.
“Love my new purses.”
Ordering was easy and delivery was fast; product met expectations.
“it was just as I expected!!”
Disappointed; clear bag low value and mystery box not worth the money.
“The clear bag is a joke.”
Duplicate bag received but beautifully packed and suitable as gifts.
“one of the bags was a duplicate”
Gorgeous, sleek, lightweight laptop bag with lots of room.
“Very sleek, not heavy with tons of room.”
Praises customer service and products; intends to reorder.
“Wonderful customer service and products”
Repeat mystery box buyer finds them consistently amazing and fun gifts.
“they are always amazing!!!”
First-time buyer thrilled with three mystery box items; completely satisfied.
“I’m 100% happy with all three surprises and couldn’t be more pleased!”
Received a cute cow-print crossbody suitable for festivals and minimal carrying.
“super cute black & white cross body bag in cow print.”
Melody J provided exceptional, above-and-beyond customer service resolving order delays.
“she was professional, and went above and beyond to ensure that I was satisfied.”
Item not delivered and customer service had not resolved the misdelivery.
“it said it must have been delivered to the wrong address.”
Totally loved the mystery box purse; enjoy opening the surprise.
“Absolutely LOVED the purse I received in my mystery box.”
Reviewer expresses strong love for the product.
“Love it!!!!! ❤️❤️❤️❤️”
Reviewer disappointed, feeling like they received only minimal value.
“I basically got $8 off something I will never use.”
Purse is very pretty and spacious, reviewer loves it.
“Love the purse its so pretty 😍 🐮 and very spacious inside the bag !”
Customer support resolved order and shipping problems satisfactorily.
“everything was handled greatly.”
Received item color did not match expected dark brown.
“The item i received is NOT dark brown”
Easy online ordering during a sale; shipped fairly quickly.
“Easy online ordering and a great sale”
Fast shipping and a high-quality wallet; satisfied and will reorder.
“The entire transaction was great!”
Reviewer loves the cute purse and is very pleased.
“what a cute purse.”
Mom loved the mystery box gifts; great gift idea.
““Eat your heart out “.”
Repeat purchases praise leather bag quality and good customer service.
“love the quality.”
Product quality praised; customer service refunded $5 and was professional.
“customer service refunded me $5.”
Items adorable but the wallet arrived missing rhinestones.
“the wallet is missing Rhinestones.”
Purse loved; shipped in protective bag and positive experience.
“Love the purse!”
Well-made crossbody drew compliments and the reviewer loves it.
“Well made I am loving everything I get.”
Disappointed by unwanted colors and duplicate designs despite nice packaging.
“I hate everything.”
Fast delivery within a week; satisfied repeat mystery box buyer.
“Order shipped and was delivered within a week.”
Happy with purses but shirts had unexpectedly short sleeves.
“I didn't know the sleeves were so short”
Mystery boxes didn’t match pictures and descriptions, disappointing overall.
“purses i received look nothing like picture on description”
Fast shipping, but the tote was smaller than expected for travel.
“The item is much smaller than I thought it would be”
Beautifully packaged, speedy delivery, and a roomy, good-quality bag.
“Beautifully packaged, speedy delivery, nice quality.”
Customer service representative Ruby resolved delivery issue and provided updates.
“Ruby(Rubie) was so helpful and such an amazing person to work with”
The purse met needs and is described as absolutely beautiful.
“The purse is exactly what I needed.”
Company contacted reviewer and resolved disappointing grab box; praised service.
“The company contacted me wanting to make it right!”
Loved the mystery products and pricing; will definitely reorder.
“Loved the mystery products.”
Easy returns and good quality products.
“Easy return quality products”
Received items in good condition and the reviewer loves them.
“Love what I received”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Montana West sells western-inspired handbags, purses, wallets, and accessories. The lineup includes crossbody bags, tote bags, several wallet styles, and themed gift boxes. The brand highlights decorative details and a classic western look. Montana West sells through online channels and authorized resellers, with product pages listing materials, dimensions, and care instructions.