Reviews Analyzed
21
We Collect & Analyze Reviews
Montana West
Experiences & Reviews
Montana West is a retail brand focused on western‑inspired handbags, wallets and accessories sold through its online store and retail channels. The brand is known for offering a range of bag styles and themed product bundles. Consumers researching Montana West reviews typically look for information about product materials, shipping, returns and customer support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewers who mention service describe helpful, courteous staff and successful issue resolution, including refunds and replacement orders.
Share of mentions
Strong
8%
💰
Value for money
A small number of reviewers comment on price and good value; mentions are limited so conclusions on value are tentative.
Share of mentions
Mixed
2%
⚡
User experience
Most comments praise fast shipping, protective packaging and easy returns; some report unclear descriptions, sizing surprises or mystery‑box mismatches.
Share of mentions
Strong
17%
🔧
Product quality
Many reviewers note sturdy construction, leather look and attractive western styling; a minority report missing embellishments or unexpected mystery‑box items.
Share of mentions
Strong
33%
📞
Communication
When called out, communication is described as professional and proactive, with staff updating customers during delivery or replacement processes.
Share of mentions
Mixed
6%
⭐
Overall experience
Most reviewers report a positive overall experience and repeat purchases; a smaller group reports disappointment tied to mystery boxes or product expectations.
Share of mentions
Strong
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
I bought the mystery boxes i went off…
"I bought the mystery boxes i went off the pictures you have on site descriptions of product are vague 1. T-shirt box good quality shirts but its fall..."
Alice Wonder
Trustpilot
Oct 01, 2025
Featured for: detailed negative mystery-box complaint
I had a problem with a package being…
"I had a problem with a package being delivered it said delivered but I never got it and Ruby(Rubie) was so helpful and such an amazing person to work..."
Linda
Trustpilot
Oct 01, 2025
Featured for: customer service problem resolution
Lovely!
"Beautifully packaged, speedy delivery, nice quality. The color is beau..."
Julie
Trustpilot
Oct 01, 2025
Featured for: positive shipping and product quality
Loved the mystery products
"Loved the mystery products. Prices we..."
Deborah Clapper
Trustpilot
Oct 01, 2025
Featured for: explicit price/value praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
W
Woody
trustpilot.com
Oct 01, 2025
The entire transaction was great!
The entire transaction was great! Fast shipping!! The wallet is of nice quality, not a...
J
Judy Thornton
trustpilot.com
Oct 01, 2025
what a cute purse
what a cute purse....
D
Dianna Knox
trustpilot.com
Oct 01, 2025
“Eat your heart out “
“Eat your heart out “. Comments from my mom when...
C
C Austin
trustpilot.com
Oct 01, 2025
High quality leather bags…
I've purchased a couple of leather bags from Montana West World...
T
Terry Alexander
trustpilot.com
Oct 01, 2025
Awesome quality and customer service
The quality of the product was awesome. My free gift that I hadn't even expected was broken and although it was a free gift, customer service refunded...
M
Mindy Koshenina
trustpilot.com
Oct 01, 2025
I ordered a mystery wallet
I ordered a mystery wallet, purse and Flip flops. Everything is adorabl...
K
KB
trustpilot.com
Oct 01, 2025
Love the purse
Love the purse! Shipped in great p...
J
Jerry Stewart
trustpilot.com
Oct 01, 2025
crossbody purse
Recvd my new crossbody purse. First day out and 4 complete strangers remarke...
K
Katie B.
trustpilot.com
Oct 01, 2025
mystery box fail
I ordered a mystery wallet box and an urban mystery purse box and I hate everything. Both wallets are the same design just different colors and the pu...
K
Kat
trustpilot.com
Oct 01, 2025
Order shipped and was delivered within…
Order shipped and was delivered within a week. This...
B
Beverly Ratliff
trustpilot.com
Oct 01, 2025
I was very happy with my purses
I was very happy with my purses I didn't care for the shirts ,I didn't know...
A
Alice Wonder
trustpilot.com
Oct 01, 2025
I bought the mystery boxes i went off…
I bought the mystery boxes i went off the pictures you have on site descriptions of product are vague 1. T-shirt box good quality shirts but its fall...
N
Nicole L
trustpilot.com
Oct 01, 2025
Shipping is A+ item came very quickly
Shipping is A+ item came very quickly! The item looks as described and came quickly. The item is much smaller than I thought it would be so I a...
J
Julie
trustpilot.com
Oct 01, 2025
Lovely!
Beautifully packaged, speedy delivery, nice quality. The color is beau...
L
Linda
trustpilot.com
Oct 01, 2025
I had a problem with a package being…
I had a problem with a package being delivered it said delivered but I never got it and Ruby(Rubie) was so helpful and such an amazing person to work...
K
Kelly
trustpilot.com
Oct 01, 2025
The purse is exactly what I needed
The purse is exactly what I ne...
D
Donna Monson
trustpilot.com
Oct 01, 2025
Recently I posted a review of reciecustomer serviceving…
Recently I posted a review of recieving a disappointing grab box. The company contacted me wanting to make it right!...
D
Deborah Clapper
trustpilot.com
Oct 01, 2025
Loved the mystery products
Loved the mystery products. Prices we...
t
tammy fisher
trustpilot.com
Oct 01, 2025
Easy return quality products
...
C
Crystal
trustpilot.com
Oct 01, 2025
Love what I received
Love what I received, and in g...
Conclusion
Reviewers most often praise Montana West for product appearance and construction, plus fast shipping and careful packaging. Customer service and communication receive positive notes when issues arise; several reviewers describe successful refunds or replacements. The clearest recurring complaint relates to mystery boxes and occasional missing embellishments or items that differ from expectations. Consumers considering Montana West should review product descriptions and sizing carefully, be cautious with mystery boxes, and note that customer service has resolved problems for multiple buyers.