Reviews of Monticello show mixed experiences: some buyers report timely delivery, attractive and unique items, and efficient exchanges for defects. Other reviewers report serious problems including dead plants on arrival, perceived overpricing, cancelled orders, and disrespectful or intrusive service practices. If you plan to buy, document condition on delivery, review return and guarantee policies, and confirm communication preferences before ordering. Consider contacting customer service with photos and clear timelines if issues arise, and weigh the risk on plant purchases and higher-priced items.
Examples from available reviews (Nov 2021 – Feb 2026).
Positive purchase experience with timely delivery and responsive customer service.
“Best purchase experience.”
They received dead and very small plants and poor guarantee response.
“They shipped me half dead plants,”
Order was cancelled and they report discriminatory, harassing customer service.
“they denied me service and cancelled my order due to a disability!”
Some reviewers praise helpful, fast exchanges and accommodating staff; others report cancellations, refusal of service, or disrespectful treatment.
Multiple reviewers describe products as overpriced or undersized for the price, and one buyer felt plants lacked expected value for cost.
Experiences range from smooth, timely deliveries to damaged or dead items and frustrating order cancellations, yielding inconsistent user journeys.
Reports include attractive, unique items for some buyers but also defects, dead plants, and descriptions of products as poor quality by others.
Communication is described as responsive and helpful by some, while others report unsatisfactory replies, forced phone contact, or dismissive guidance.
Overall impressions diverge: at least one buyer strongly recommends the shop; other reviewers report unacceptable experiences and will not return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They received dead and very small plants and poor guarantee response.
“They shipped me half dead plants,”
Order was cancelled and they report discriminatory, harassing customer service.
“they denied me service and cancelled my order due to a disability!”
Best purchase experience. Everything I have bought from the Monticello Shop has been so beautiful and unique. All my orders were received in the agreed time and method. Customer service was understanding and accommodating when dealing with some defects in one of my orders. Their responsiveness and customer care took the stress out of an unfortunate situation. They helped make the exchange and get another mirror for me within a week. My only complaint is their selection is massive and it's hard to choose but I am excited for the next sale to add another beautiful item to my house. I highly recommend this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Monticello operates as a retail seller of home goods and plants, offering purchases through an online shop and at least one brick-and-mortar location. Reviews reference shipped orders, in-store purchases, and an advertised satisfaction guarantee, so prospective buyers often look for information on product condition, shipping, returns, and customer service experiences.