Reviews Analyzed
3
We Collect & Analyze Reviews
Monticello
Experiences & Reviews
Monticello operates as a retail seller of home goods and plants, offering purchases through an online shop and at least one brick-and-mortar location. Reviews reference shipped orders, in-store purchases, and an advertised satisfaction guarantee, so prospective buyers often look for information on product condition, shipping, returns, and customer service experiences.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
14d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Some reviewers praise helpful, fast exchanges and accommodating staff; others report cancellations, refusal of service, or disrespectful treatment.
Share of mentions
Weak
18%
💰
Value for money
Multiple reviewers describe products as overpriced or undersized for the price, and one buyer felt plants lacked expected value for cost.
Share of mentions
Weak
12%
⚡
User experience
Experiences range from smooth, timely deliveries to damaged or dead items and frustrating order cancellations, yielding inconsistent user journeys.
Share of mentions
Weak
18%
🔧
Product quality
Reports include attractive, unique items for some buyers but also defects, dead plants, and descriptions of products as poor quality by others.
Share of mentions
Weak
18%
📞
Communication
Communication is described as responsive and helpful by some, while others report unsatisfactory replies, forced phone contact, or dismissive guidance.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions diverge: at least one buyer strongly recommends the shop; other reviewers report unacceptable experiences and will not return.
Share of mentions
Weak
18%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Concave Mirror
"Best purchase experience. Everything I have bought from the Monticello Shop has been so beautiful and unique. All my orders were received in the agreed time and method. Customer service was understanding and accommodating when dealing with some defects in one of my orders. Their responsiveness and customer care took the stress out of an unfortunate situation. They helped make the exchange and get another mirror for me within a week. My only complaint is their selection is massive and it's hard to choose but I am excited for the next sale to add another beautiful item to my house. I highly recommend this company."
Dominico
Collected.reviews
Nov 10, 2021
Featured for: Positive service, timely delivery
They shipped me half dead plants
"They shipped me half dead plants, one is completely dead, and when I asked if I should ship them back for a refund, they told me to plant them anyway..."
Elizabeth
Trustpilot
Oct 01, 2025
Featured for: Dead plants; refund and size issues
Discriminatory & Disrespectful Customer Service
"Bought from the brick and mortar shop in the past. Placed an order on 2/14. They had a technical error and cancelled my order. I placed a new order on..."
KK
Trustpilot
Oct 01, 2025
Featured for: Explicit complaint on harassment and pricing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Elizabeth
trustpilot.com
Oct 01, 2025
They shipped me half dead plants
They shipped me half dead plants, one is completely dead, and when I asked if I should ship them back for a refund, they told me to plant them anyway...
K
KK
trustpilot.com
Oct 01, 2025
Discriminatory & Disrespectful Customer Service
Bought from the brick and mortar shop in the past. Placed an order on 2/14. They had a technical error and cancelled my order. I placed a new order on...
D
Dominico
Collected.reviews
Nov 10, 2021
Concave Mirror
Best purchase experience. Everything I have bought from the Monticello Shop has been so beautiful and unique. All my orders were received in the agreed time and method. Customer service was understanding and accommodating when dealing with some defects in one of my orders. Their responsiveness and customer care took the stress out of an unfortunate situation. They helped make the exchange and get another mirror for me within a week. My only complaint is their selection is massive and it's hard to choose but I am excited for the next sale to add another beautiful item to my house. I highly recommend this company.
Conclusion
Reviews of Monticello show mixed experiences: some buyers report timely delivery, attractive and unique items, and efficient exchanges for defects. Other reviewers report serious problems including dead plants on arrival, perceived overpricing, cancelled orders, and disrespectful or intrusive service practices. If you plan to buy, document condition on delivery, review return and guarantee policies, and confirm communication preferences before ordering. Consider contacting customer service with photos and clear timelines if issues arise, and weigh the risk on plant purchases and higher-priced items.