In this review sample, customers most often report positive overall experiences, with specific praise for staff assistance, tile appearance, and timely delivery. Mentions of good pricing and a wide selection appear but are limited to a few reviews. Some very brief reviews express gratitude unrelated to product detail and act as outliers in the dataset. Because several themes are supported by only a small number of reviews, prospective buyers should confirm sample availability, shipping and return policies, and request photos or references before placing larger orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Knowledgeable staff guided selection and the order arrived as expected.
“The Mosaic Tile Outlet staff are very knowledgeable.”
Tiles arrived timely and looked beautiful; reviewer plans more feedback.
“the tiles arrived in a timely fashion”
Reviewer thanks company for saving pets and praises service.
“thanks for saving the pets lives! best service”
Reviewer is thankful for company saving their dog and praises them.
“Thankful for saving our dog. You are best.”
A small number of reviews note helpful, knowledgeable staff who guided tile selection; sample size for this signal is limited.
A few reviewers comment on price, reporting competitive or satisfactory cost; not widely mentioned across the dataset.
Limited mentions of ordering and delivery; those that do describe timely arrivals and a seamless package experience.
Several reviewers describe tiles as attractive and high quality, but product praise appears in only a subset of reviews.
Direct communication comments are scarce; one detailed review highlights staff guidance and knowledge during selection.
Most reviews express general satisfaction and gratitude; overall customer experiences reported here are positive.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Contractor recommended Mosaic; design consultant helped with excellent selection.
“the selection is excellent”
Reviewer praises outstanding, friendly customer service and personalized experience.
“They have the best customer service hands down.”
Reviewer is very thankful for their experience with the company.
“very thankful”
Reviewer thanks company for saving pets and praises service.
“thanks for saving the pets lives! best service”
Reviewer is thankful for company saving their dog and praises them.
“Thankful for saving our dog. You are best.”
Tiles arrived timely and looked beautiful; reviewer plans more feedback.
“the tiles arrived in a timely fashion”
Reviewer found a huge selection and helpful staff matching their retro scheme.
“Huge selection, very sweet staff.”
Sales representative was unhelpful and became upset when given an SKU.
“the rep didn't want to hear from me at all.”
Bull-nose tiles matched pattern but had a much whiter background color.
“had a much whiter background color than the large tiles.”
Reviewer prefers this shop for selection, competitive pricing, and good communication.
“they're competitively priced”
Design consultant Makelle helped shape the reviewers vague bathroom remodel ideas.
“working with the design consultant, Makelle.”
Consultant Kelli Croft provided invaluable guidance and exceeded expectations.
“Kelli Croft's guidance, expertise, and professionalism were invaluable”
Jennifer White was savvy, helpful, and worked well with differing client tastes.
“Jennifer White did a superb job!”
Reviewer chose Mosaic after visiting several shops and appreciated product availability.
“purchased my tile from Mosaic.”
Reviewer reports a negative experience and warns others about potential issues.
“So apparently I'm the only client who had a negative experience here.”
Reviewer disappointed by poor communication about a backordered bathroom tile.
“Very dissapointed by the lack of customer service.”
Consultant Jenn provided helpful pre-appointment guidance for bathroom renovation.
“She is amazing - she spoke to us before we arrived”
Designer Gregg provided excellent guidance resulting in a bathroom the couple loved.
“My wife and I love the new bathroom”
Greg's guidance made their renovation decisions productive and efficient.
“With Greg's guidance, we made so many decisions so quickly.”
Designer Jenn listened to needs and tailored tile recommendations for aging-in-place.
“Jenn listened to our needs and explored our likes and dislikes”
Designer Jenn coordinated all selections and made the bathroom remodel easy.
“My designer Jenn Rydzewski made it so easy.”
Jenn tailored recommendations and pulled together cohesive design elements for bathrooms.
“Mosaic team and designer Jenn Rydzewski were fantastic”
Tara provided smooth assistance and recommended substitutions during delays.
“had a very smooth experience.”
Gregory pulled samples based on the reviewer's idea, simplifying decision-making.
“he had samples pulled when I arrived at the showroom.”
The Mosaic Tile Outlet staff are very knowledgeable. They guided me as to what tile would go best with my kitchen. The MTOD0078 MODERN 1X2 BLUE STACKED RECTANGLES GLOSSY GLASS MOSAIC TILE is beautiful. I went ahead and got 3 boxes for the front entrance of my new home. I am very satisfied. I recommend them and will surely return for another visit, just in case I would need more for future projects I have in mind. I recommend the company because of their service, price, and large range of selections of tile. The package arrived as expected and I was happy with the seamless process.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mosaic Tile Outlet is a retailer focused on mosaic tiles and related tile products for home and commercial projects. Consumers researching this company typically look for information about product selection, pricing, shipping, and customer service. Public reviews can help assess tile appearance, store guidance, delivery reliability, and overall satisfaction. When evaluating Mosaic Tile Outlet, check product photos, sample availability, shipping terms, and return policies.