Reviews for Motion Grey show a clear split: product users report good comfort and ergonomic support, but several customers experienced serious fulfillment and communication failures. If you’re considering a purchase, weigh positive product feedback against repeated reports of shipping or service breakdowns. Before buying, verify shipping timelines, tracking, and the seller’s refund policy; consider ordering through a retailer with clear support channels. Keep order records and be prepared to follow up promptly if delivery issues arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Comfortable ergonomic chair providing full support for long office hours.
“one of the most comfortable chairs I have sat in without being too expensive.”
Company made false shipping promises and failed to respond.
“Shipping promises were complete lies”
Order was never shipped and customer service gave excuses.
“They never even shipped my chair”
Service reliability is a major issue: one reviewer had a smooth first purchase, while two others report shipping failures and non-delivery.
One reviewer describes the chair as good value and comfortable; this positive signal is based on a single detailed purchase account.
A single review gives a sustained positive usage report (weeks of comfortable use); other reviews do not describe product use due to order problems.
Product build and ergonomic support are praised in one review for comfort and materials; no additional product-quality evaluations appear.
Two reviewers report poor or nonexistent communication, describing excuses, lack of responses, and needing third-party escalation to get updates.
Overall impressions are divided: one positive purchasing experience contrasted with two strongly negative experiences centered on delivery and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Motor failed and customer service did not resolve or respond.
“contacted MotionGrey's support team SIX TIMES”
Order delivery was delayed and partial, with missing items and no support.
“delivery of my order took over a month and was only partial”
Company did not respond to BestBuy emails for two weeks.
“Never respond to email bestbuy send”
Seat foam failed within months and warranty support did not respond.
“the complaint remains unanswered”
Company made false shipping promises and failed to respond.
“Shipping promises were complete lies”
Order was never shipped and customer service gave excuses.
“They never even shipped my chair”
This was my first purchase from this particular seller and I was very impressed with what I saw. This chair is a great investment for the office environment, as it is an extremely comfortable chair that will provide good support for those long hours behind a desk typing away on the computer. The material of this chair made me feel as though my back wasn't going to suffer at all compared to a normal plastic-like material common in many other chairs.
The ergonomic style of this chair is also a great quality. It provides full support from the headrest right down to my lower back.I have been using my new office chair now for about three weeks and have not once had discomfort or felt as though there would be any damage done by sitting too much in one day which is a definite plus for me.
This is definitely a great investment and purchase to make for your office, as it is one of the most comfortable chairs I have sat in without being too expensive. Definitely a 5-star chair from a 5-star company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motion Grey is a seller of office seating and ergonomic chairs sold online to consumers. People searching reviews typically want information on chair comfort, build quality, delivery and after-sales support before buying. Review summaries can help shoppers compare product comfort and service reliability when evaluating Motion Grey listings.