Reviews of Motoin show a split picture: many customers report smooth purchases, accurate product listings and quick deliveries, while numerous others describe slow or non-responsive customer support and problems with returns. Common positives include site usability, product availability and occasional fast shipping. Common negatives are delayed shipments, lack of proactive communication, returned-item handling and extra return or refund costs. Prospective buyers should check return and refund policies, verify sizing carefully, and allow extra time or confirm stock if delivery timing is critical.
Examples from available reviews (Dec 2021 – Feb 2026).
Received scratched helmet and company wants to withhold €40 from refund.
“I received a helmet with a visible scratch (clearly damaged upon delivery).”
Company refused to replace a defective tracker claiming it had been used.
“They refused to replace the tracker telling me that i had "used it".”
Shipment communication was lacking, but support resolved issues quickly.
“their support was excellent!”
Order shipped next day and delivered within two days; reviewer satisfied.
“It was shipped the next day and delivered in two more days.”
Mixed reliability: many report slow or missing shipments and difficult returns, while others report fast delivery and helpful in-store pickup.
Perceived value divided: several customers praise competitive prices, but others report extra return fees, withheld refunds or currency/exchange losses.
Site navigation and checkout are often described as easy; customers also note useful product findability and functioning click&collect options.
Many customers receive items as described and in good condition, but a notable minority report wrong sizes, defects or damaged deliveries.
Frequent complaints about slow or no replies, unclear order updates and problematic return communications; few reviews describe proactive messaging.
Overall impressions are mixed: a substantial share are satisfied with purchases and delivery, while many others report unresolved return or support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Click & Collect worked well and in-store staff were helpful.
“Their ‘Click & Collect’ option works well”
Received scratched helmet and company wants to withhold €40 from refund.
“I received a helmet with a visible scratch (clearly damaged upon delivery).”
Order listed available but not delivered; money debited and no response.
“I have neither the goods nor the money”
Items didn't arrive and reviewer struggles to get a refund or response.
“They promise premium dispatch, nothing arrives, hard to get money back.”
Returned item was not picked up and company failed to process return.
“having returned an item to their correct return address they have failed to pick the item up!”
Product was available, delivery met expectations, reviewer satisfied.
“Everything worked well.”
I was generally pleased with the service provided by the Motoin internet firm.
Today, I got my shipment in the mail, and everything is just as displayed in the photograph on their website.
My appreciation for the fact that their things are of excellent quality. The helmet and shirt are both of acceptable quality, though.
This website is fantastic; they provide a wide variety of things at reasonable prices. I would recommend it to everyone.
I want to return to the site in the future to see what new things they have to offer.
I appreciate the professionalism and prompt delivery that I received from the Motoin company, and I would recommend them to my family and friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motoin is an online retailer selling motorcycle gear and accessories, including helmets, apparel and related parts. Consumers researching Motoin typically look for information about shipping, returns, product authenticity and customer support when deciding to buy.