Customers often mention fast dispatch, clear product pages, and sharp prices. Several shoppers also describe quick fixes when issues came up. Others report orders that never shipped, wrong or damaged items, and refunds that were withheld or slow. Negative reviews repeatedly cite payment errors and missing shipping updates.
Examples from available reviews (Dec 2021 – Mar 2026).
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Many reviews describe breakdowns in fulfillment: orders that never shipped, long shipping delays, or deliveries marked as completed that customers contest. Several mention wrong or damaged items and disputes over refund amounts during returns. Other reviews, in contrast, describe fast delivery and refunds handled quickly in specific cases.
Some reviewers point to low prices and good value at checkout. Others report added costs from exchanges, amounts held back from refunds, or money tied up during slow refunds. Value comments appear, but less often than shipping and returns complaints.
Many shoppers say the website makes ordering easy, with clear product details and a working Click & Collect option. A smaller but noticeable set report payment glitches that stop checkout and say return labels cost too much. Mentions of navigation and product pages stay consistently positive.
Several reviews say items arrived in the wrong size, with visible scratches, or were described as defective. Others report products arriving in good condition and matching expectations for fit. Complaints recur about damaged items not being replaced or reimbursed.
A sizable group praises fast replies from support and clear shipping updates when cases get resolved. Other reviews describe little or no communication during long delays, payment issues, or missing deliveries. Negative accounts repeatedly mention failed payment confirmations and slow updates about refunds.
Reviews split between smooth, positive purchases and clear failures around shipping and returns. Many satisfied customers describe hassle-free orders and good value. At the same time, many complaints focus on returns that stall, shipments that never arrive, and refunds that are slow or withheld.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Click & Collect worked well and in-store staff were helpful.
“Their ‘Click & Collect’ option works well”
Received scratched helmet and company wants to withhold €40 from refund.
“I received a helmet with a visible scratch (clearly damaged upon delivery).”
Order listed available but not delivered; money debited and no response.
“I have neither the goods nor the money”
Items didn't arrive and reviewer struggles to get a refund or response.
“They promise premium dispatch, nothing arrives, hard to get money back.”
Returned item was not picked up and company failed to process return.
“having returned an item to their correct return address they have failed to pick the item up!”
Product was available, delivery met expectations, reviewer satisfied.
“Everything worked well.”
I was generally pleased with the service provided by the Motoin internet firm.
Today, I got my shipment in the mail, and everything is just as displayed in the photograph on their website.
My appreciation for the fact that their things are of excellent quality. The helmet and shirt are both of acceptable quality, though.
This website is fantastic; they provide a wide variety of things at reasonable prices. I would recommend it to everyone.
I want to return to the site in the future to see what new things they have to offer.
I appreciate the professionalism and prompt delivery that I received from the Motoin company, and I would recommend them to my family and friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motoin runs an online shop focused on motorcycle gear and accessories. The range typically covers helmets, riding boots, jackets, and electronic add-ons like trackers. The site offers product pages, sizing guidance, and an online checkout. Motoin also provides support channels and a returns process for order problems and warranty claims.