The review sample shows recurring problems with shipping accuracy, order delays, and difficulty obtaining refunds or clear responses from support. Numerous customers report misrouted or undelivered packages and unresolved return or refund requests; a small number received timely, satisfactory orders. If you consider buying, document tracking and correspondence, and use a payment method with buyer protection (reviewers mentioned PayPal and credit card disputes). Verify the seller’s return policy before purchase and avoid large or time-sensitive orders without clear refund assurances.
Examples from available reviews (May 2019 – Feb 2026).
Order never arrived and company cannot refund the purchase.
“unable to refund my money.”
Package stolen and company refused responsibility or timely resolution.
“MS insisted they had zero responsibility”
Received the wrong product and was charged to return the error.
“Ordered an Osprey Sling and received an Osprey backpack”
First order arrived earlier than expected and was perfect.
“EVERYTHING WAS PERFECT!”
Frequent reports of delayed or undelivered orders, incorrect fulfillment and difficult or costly returns; most reviewers describe negative service interactions.
Many reviewers describe paying without receiving goods or failing to get full refunds; a small number note low prices but overall see lost value.
Limited reports about site issues: checkout failures and trouble obtaining return labels; sample size small but the mentions are negative.
Several complaints about wrong sizing, poor materials and uncomfortable fit; a few customers report items arriving in good condition.
Widespread complaints about delayed or absent replies, inconsistent policy information, and unwanted messages; customers report unhelpful responses to problems.
Most reviewers describe negative buying experiences driven by shipping errors, unresolved refunds, or poor support; a minority report timely, satisfactory deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and company cannot refund the purchase.
“unable to refund my money.”
Ordered BOGO but never received shoes or any correspondence.
“no shoes, no correspondence”
Waited two months and the order remained delayed and slow.
“quick to take your money but slow to send you your order.”
No packages delivered and the company closed without issuing refunds.
“As of today they are no packages being delivered.”
Shoes arrived but caused intense foot pain and were unusable.
“I just couldn't take the pain any longer.”
Shoes arrived late, didn't fit, and returns were impractical and costly.
“it cost more to send back ($71) then the price I paid”
Package stolen and company refused responsibility or timely resolution.
“MS insisted they had zero responsibility”
Boots tracking showed shipment diverted to Alaska and company stopped responding.
“boots arrived in LA then they went to Alaska.”
Received the wrong product and was charged to return the error.
“Ordered an Osprey Sling and received an Osprey backpack”
Package routed to Alaska and company failed to refund or resolve issue.
“they gave me the SAME tracking number and said to ask my local post office”
Website checkout failed and customer service was unhelpful and inconsistent.
“Horrible customer service.”
Jacket arrived early, in perfect condition, and good price.
“Great price on a jacket.”
First order arrived earlier than expected and was perfect.
“EVERYTHING WAS PERFECT!”
Company continued sending SMS messages despite requests to stop.
“Will not stop sending SMS messages despite requests to stop”
Package marked delivered to Alaska while customer lives in Florida; no refund.
“They say the delivered my boots to Houston Alaska . I live in Florida”
Boots delivered to the wrong address and company told customer to contact USPS.
“They sent the boots to the wrong address.”
Ordered tent but company later said item was unavailable and offered no replacement.
“email sent a day later saying they don’t have the tent.”
Company refused to match a lower price after purchase.
“Mountain Steals refused to match the price”
Company would not honor the return policy printed on the receipt.
“They wont even honor the policy written on receipt.”
Gloves were severely mis-sized and return fees were deducted.
“couldn't even get my fingers half way up in the finger holes.”
Company refused to honor price match after price dropped.
“Mountain Steals refused to match the price”
Received wrong item initially and subsequent order was cancelled unexpectedly.
“sent me the wrong item the first time”
Not good experience: I purchased Fuego jacket, it took more than 4 weeks for the jacket to be ready for shipment, and when I finally received it, I didn’t like the quality of the material and most importantly the size was just not right, it was not fitting as I expected. It looks thin and not very warm. And when I contacted the customer care to request a return and refund, it took them 5 days to respond, I don’t think this is a good solution for a wrong size (but I had to use the jacket as the response was too late). I hope this helps Mountain Steals to ensure their manufacturers are producing good products.
First order went smoothly and both jackets arrived promptly.
“1st time order last week went smoothly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mountain Steals is an online retailer that offers discounted outdoor apparel, footwear and gear through its website. Shoppers commonly look there for clearance items and promotional deals; when researching purchases, independent reviews and buyer-protection options are relevant for evaluating risk.