Reviews Analyzed
21
We Collect & Analyze Reviews
Mountain Steals
Experiences & Reviews
Mountain Steals is an online retailer that offers discounted outdoor apparel, footwear and gear through its website. Shoppers commonly look there for clearance items and promotional deals; when researching purchases, independent reviews and buyer-protection options are relevant for evaluating risk.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
26d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Frequent reports of delayed or undelivered orders, incorrect fulfillment and difficult or costly returns; most reviewers describe negative service interactions.
Share of mentions
Weak
23%
💰
Value for money
Many reviewers describe paying without receiving goods or failing to get full refunds; a small number note low prices but overall see lost value.
Share of mentions
Weak
19%
⚡
User experience
Limited reports about site issues: checkout failures and trouble obtaining return labels; sample size small but the mentions are negative.
Share of mentions
Mixed
2%
🔧
Product quality
Several complaints about wrong sizing, poor materials and uncomfortable fit; a few customers report items arriving in good condition.
Share of mentions
Weak
10%
📞
Communication
Widespread complaints about delayed or absent replies, inconsistent policy information, and unwanted messages; customers report unhelpful responses to problems.
Share of mentions
Weak
21%
⭐
Overall experience
Most reviewers describe negative buying experiences driven by shipping errors, unresolved refunds, or poor support; a minority report timely, satisfactory deliveries.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I ordered a pair of ortho shoes back in…
"I ordered a pair of ortho shoes back in End of April beginning of May. Never received anything. Finally got a email saying they h..."
Rowena Kimball
Trustpilot
Oct 01, 2025
Featured for: Closure and refund failure
Terrible, costly customer service
"Mountain Steals is not a scam but my several years of ordering (and renting gear) from Moosejaw and Mountain Steals ended after a terrible customer se..."
Joanna Hart
Trustpilot
Oct 01, 2025
Featured for: Delivery loss and runaround
Wrong product shipped, yet I'm charged
"Ordered an Osprey Sling and received an Osprey backpack, and then they subtracted 7.95 for the FexEx charge to ship the wrong produc..."
Peter Jacobs
Trustpilot
Oct 01, 2025
Featured for: Wrong item shipped, charged return
Everything was perfect!
"1st order and I was a bit nervous becuz i read reviews after about Mountain Steals on this sight. EVE..."
Diane Richied
Trustpilot
Oct 01, 2025
Featured for: Positive timely delivery example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rowena Kimball
trustpilot.com
Oct 01, 2025
I ordered a pair of ortho shoes back in…
I ordered a pair of ortho shoes back in End of April beginning of May. Never received anything. Finally got a email saying they h...
M
Marcia Zanin
trustpilot.com
Oct 01, 2025
I ordered shoes and it was buy one get…
I ordered shoes and it was buy one get a pair free back in april of this year and here it is june and I have no shoes, no cor...
J
Janet McMichel
trustpilot.com
Oct 01, 2025
I have been waiting on my shoes for 2…
I have been waiting on my shoes for 2 months. I ordered the tennis shoes in April 2025 and now its June 2025 so whatever you d...
M
Manysak Opiela
trustpilot.com
Oct 01, 2025
Scam
As of today they are no packages being delivered. I want my money back. I'll report the company to the Better Business Bureau and the Fraud Department...
K
Kassandra Johnson
trustpilot.com
Oct 01, 2025
Proceed With Caution
I took advantage of the BOGO. It took quite some time to receive my shoes. I have diabetic neuropathy so these shoes sounded like a pretty good deal t...
J
Jan
trustpilot.com
Oct 01, 2025
Very disappointing
Very disappointing. I ordered two pairs of shoes BOGO and it took a month to receive it and when I finally did, the shoes did not work, too wide for o...
J
Joanna Hart
trustpilot.com
Oct 01, 2025
Terrible, costly customer service
Mountain Steals is not a scam but my several years of ordering (and renting gear) from Moosejaw and Mountain Steals ended after a terrible customer se...
A
Adam Dannegger
trustpilot.com
Oct 01, 2025
I ordered two pairs of boots
I ordered two pairs of boots. They sent me a tracking number. I saw that the boots arrived in LA then they went to Alaska. I emailed the company and s...
P
Peter Jacobs
trustpilot.com
Oct 01, 2025
Wrong product shipped, yet I'm charged
Ordered an Osprey Sling and received an Osprey backpack, and then they subtracted 7.95 for the FexEx charge to ship the wrong produc...
M
MOD
trustpilot.com
Oct 01, 2025
Don't do it!
I purchased 2 pairs of boots for $61 in July, 2023. They promptly sent me a tracking number. I tracked the package all the way to Alaska in August, 20...
J
Jeff Murray
trustpilot.com
Oct 01, 2025
Poor Customer Service
I tried to order a pair boots online. Got all the way to checkout and would not process any farther. I called Mountainsteals customer service asking i...
M
Mike Miller
trustpilot.com
Oct 01, 2025
Great price on a jacket
Great price on a jacket. I was nervous after reading the reviews but the jacket showed up a day...
D
Diane Richied
trustpilot.com
Oct 01, 2025
Everything was perfect!
1st order and I was a bit nervous becuz i read reviews after about Mountain Steals on this sight. EVE...
K
Ken Wells
trustpilot.com
Oct 01, 2025
Dishonest company
Dishonest company. Will not stop sendin...
C
Customer Mike t
trustpilot.com
Oct 01, 2025
Total fkn ripoff
Total fkn ripoff . They say the delivered my boots to Houston Alaska . I live in Florida they tell me to contact the post office can't trac...
t
terry scott
trustpilot.com
Oct 01, 2025
I ordered a pair of boots
I ordered a pair of boots. After 3 weeks they posted that the boots had been delivered to a address in Alaska. I live in Pennsylvania. I contacted...
J
Jody Ramos
trustpilot.com
Oct 01, 2025
Company is fraudulent
Company is fraudulent! Ordered a tent and footprint. Great price. Then email sent a day later saying they don’t have the tent. I aske...
T
Tim Thompson
trustpilot.com
Oct 01, 2025
Company Does Not Honor Price Match Policy
Company sold me $750+ of Spyder gear. Spyder.com lowered the price of the same...
K
Kristie
trustpilot.com
Oct 01, 2025
Ordered jacket for my granddaughter for…
Ordered jacket for my granddaughter for Christmas. Policy states cash refund within 30 days minus 7.95 shipping or after 30 days merchandise credit fo...
A
Amy
trustpilot.com
Oct 01, 2025
Very Frustrated
Very Frustrated! I bought a pair of Marmot Randonee Gloves sized Ladies Large. I am very familiar with the Randonee gloves and sizes since I was a ski...
Conclusion
The review sample shows recurring problems with shipping accuracy, order delays, and difficulty obtaining refunds or clear responses from support. Numerous customers report misrouted or undelivered packages and unresolved return or refund requests; a small number received timely, satisfactory orders. If you consider buying, document tracking and correspondence, and use a payment method with buyer protection (reviewers mentioned PayPal and credit card disputes). Verify the seller’s return policy before purchase and avoid large or time-sensitive orders without clear refund assurances.