Skip to content

Movies Unlimited
Reviews & Experiences

Customers often praise Movies Unlimited for its deep selection, including rare titles and options with closed captions. Several reviewers describe major fulfillment and service issues, such as being charged and then seeing orders canceled, or tracking showing delivery when nothing arrived. Multiple accounts mention receiving the wrong disc, used items, or discs that do not play. Some shoppers say they did get a refund or a correction in certain cases.

View reviews Write review

Overview & Key Metrics

Review count
24
Sources
resellerratings.com, trustpilot.com, bbb.org, Collected.reviews
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Multiple reviews describe order problems, including charges followed by cancellations and items that never ship. Several customers say tracking shows a delivery photo even though they did not receive the package. A smaller group reports fixes such as an exchange or a refund check sent by mail.

💰

Value for money

Opinions on pricing vary. Some reviewers point to competitive prices and good deals on documentaries and rare titles. Others say prices run high or that used, overpriced items lowered the value.

⚡

User experience

Longtime customers say they can easily find rare films and that hard-to-find titles sometimes ship quickly. The site gets specific praise for clearly showing closed-captioning details. A few reviews mention missing catalogs or being blocked from ordering.

🔧

Product quality

Several reviewers report serious product issues: discs with the wrong movie, items that do not work, and products sold as new that arrived used and scratched. These complaints show up repeatedly across separate reviews. A smaller number of customers say their orders arrived as expected.

📞

Communication

Many customers describe customer service as rude, condescending, or not helpful. Multiple reviewers also mention language barriers and confusing replies from agents. A few customers report polite, professional staff who resolved the problem.

⭐

Overall experience

Reviews split between strong praise for selection and site usability and sharp frustration with service and fulfillment. Low-rated service problems appear repeatedly, alongside repeated mentions of the wide selection and successful purchases. Some issues get resolved, but outcomes vary.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: resellerratings.com (15) · Trustpilot (5) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026

Can Güler service

Multiple orders were charged then repeatedly cancelled without proper explanations.

“They will charge your card, keep your money for days”

Feb 10, 2026 · trustpilot.com
Can Güler
Feb 10, 2026 · trustpilot.com
MK experience

Longtime customer praises vast selection, reasonable prices, and quick shipping.

“First, they have everything. Really. *EVERYTHING*.”

Jan 29, 2026 · trustpilot.com
MK
Jan 29, 2026 · trustpilot.com
Sheena G service

Company won't send a catalog and prevents the reviewer from buying.

“They won"t send a catalog and won't let me buy from them...Its sad the way they treat soon to be customers...”

Oct 17, 2025 · bbb.org
Terry Madonia experience

Long-time customer pleased despite delayed delivery for rare titles.

“they were the only place that had some of these movies”

Oct 01, 2025 · trustpilot.com
davep3356859319 service

Package shown delivered in photo but reviewer never received it.

“they sent me a photo showing someone "delivering" the package!”

Nov 16, 2024 · resellerratings.com
Tom P quality

Many items received do not work, reviewer calls it a rip-off.

“Half of everything they send doesnt work - what a RIP OFF”

May 08, 2024 · bbb.org
dixie1726106363 communication

Reviewer reports customer service agents cannot speak good English and become irritated.

“Please hire people who speak & understand the English Language.”

Apr 19, 2024 · resellerratings.com
Al_2023 service

One representative provided excellent service while another was rude and condescending.

“She was sarcastic, rude, and downright condescending.”

Apr 04, 2023 · resellerratings.com
Alan L service

Company issued a full refund check after DVDs were returned, though it took time.

“they sent me a full refund check for $51.10.”

Mar 14, 2023 · bbb.org
chevelleyvidal service

Reviewer says customer service is rude, unhelpful, and aggravating.

“Downright rude and their customer service department purposely doesn't address your questions”

Oct 11, 2022 · resellerratings.com
Rebecca Grayson 4/5

For a long time, I wished I could watch Bishop's wife's movie and I found it on the Movies Unlimited site, so I placed my order immediately. I ordered 3 DVDs. Mine and two for my sisters as a gift. On the said date, I received the wrong DVD from them. I contacted them and they said that they would send the correct DVD out (which they did). They were very nice and professional. They even sent a follow-up email apologizing for the mix-up. I have nothing but good things to say about this company. I would definitely order from them again."

Dec 10, 2021 · Collected.reviews
tlnick service

Calls about an order met with repeatedly rude representatives and no supervisors.

“another nasty lady told me no supvr there...call back in an hour.”

Jan 21, 2020 · resellerratings.com
rosebuy quality

Received a DVD with the incorrect movie on the disc and no refund offered.

“the actual movie they copied onto the disk was completely wrong”

Dec 19, 2018 · resellerratings.com
WilliamSommerwerck communication

Promotion code failed and customer service was confused and unhelpful.

“The people I spoke with are apparently not native-English speakers”

Jun 02, 2017 · resellerratings.com
Candybehr service

Item never arrived and company refused to replace or refund it.

“they could no longer replace/refund the item.”

Oct 15, 2016 · resellerratings.com
robertgregory quality

Item sold as new arrived used, reshrinkwrapped, and scratched.

“it was sold as new but was clearly reshrunkwrapped and used.”

Jun 16, 2015 · resellerratings.com
ariel-27671 usability

Site makes it easy to find closed-captioned classic films for a hard-of-hearing relative.

“the information format on their site makes it very easy for me to make sure they are closed captioned.”

Apr 11, 2015 · resellerratings.com
KOPDude value

Reviewer appreciates catalog and service but criticizes high prices compared to competitors.

“but HIGH prices.”

May 14, 2014 · resellerratings.com
Bigjay316
May 03, 2014 · resellerratings.com
larry41 value

Purchased a documentary at a good price; praises service, selection, and reliability.

“Movies Unlimited have always had great service and competitive prices.”

Mar 02, 2014 · resellerratings.com
ArnoldAnderson value

Product listed in stock didn't ship and received an apparently used, overpriced item.

“the product that I did receive appeared to be used or refurbished”

Jan 21, 2012 · resellerratings.com
zm73 service

No problems; good to do business with this company.

“No problems. Good to do business with.”

May 08, 2011 · resellerratings.com

Share Your Experience

Help other customers by sharing your experience with Movies Unlimited. Your review will be collected and included in our ongoing analysis.

Click to rate

Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Movies Unlimited

Movies Unlimited sells physical home video through mail order and online. It offers DVDs and Blu-rays in a searchable catalog that includes classic, obscure, and hard-to-find films. Listings include details such as closed-caption information to help customers choose. Shoppers order online or through a catalog and receive the discs by mail at their home address.