Review data here is limited but consistent across substantive entries: customers who left detailed comments experienced occasional fulfillment delays or errors, and one report shows the company corrected an incorrect shipment and followed up with an apology. A long-time customer accepted slower delivery when Movies Unlimited was the only source for specific titles. Several reviews in this dataset contain little or no detail, limiting the dataset's usefulness for broad judgments. For shoppers, check current shipping estimates and contact options before ordering, and be aware that available reviews indicate problems are sometimes resolved by customer service.
Examples from available reviews (May 2011 – Feb 2026).
They sent the wrong DVD but promptly corrected it and apologized.
“They were very nice and professional.”
Long-time customer pleased despite delayed delivery for rare titles.
“they were the only place that had some of these movies”
One reviewer describes helpful, professional staff who corrected an order error and followed up; overall evidence is limited.
None of the reviews explicitly discuss price or whether purchases represented good value, so cost-effectiveness cannot be assessed.
A long-time customer noted that delivery 'took a while,' indicating possible slow shipping; few comments on ordering or site usability.
One reviewer received the wrong DVD initially (fulfillment error) before the correct item was sent; no reports on item defects.
A reviewer reported polite, professional responses and an apologetic follow-up email after a shipping mistake; sample size is small.
Both substantive reviewers said they would order again; one praised service recovery despite a fulfillment error.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (5) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Multiple orders were charged then repeatedly cancelled without proper explanations.
“They will charge your card, keep your money for days”
Longtime customer praises vast selection, reasonable prices, and quick shipping.
“First, they have everything. Really. *EVERYTHING*.”
Company won't send a catalog and prevents the reviewer from buying.
“They won"t send a catalog and won't let me buy from them...Its sad the way they treat soon to be customers...”
Long-time customer pleased despite delayed delivery for rare titles.
“they were the only place that had some of these movies”
Package shown delivered in photo but reviewer never received it.
“they sent me a photo showing someone "delivering" the package!”
Many items received do not work, reviewer calls it a rip-off.
“Half of everything they send doesnt work - what a RIP OFF”
Reviewer reports customer service agents cannot speak good English and become irritated.
“Please hire people who speak & understand the English Language.”
One representative provided excellent service while another was rude and condescending.
“She was sarcastic, rude, and downright condescending.”
Company issued a full refund check after DVDs were returned, though it took time.
“they sent me a full refund check for $51.10.”
Reviewer says customer service is rude, unhelpful, and aggravating.
“Downright rude and their customer service department purposely doesn't address your questions”
For a long time, I wished I could watch Bishop's wife's movie and I found it on the Movies Unlimited site, so I placed my order immediately. I ordered 3 DVDs. Mine and two for my sisters as a gift. On the said date, I received the wrong DVD from them. I contacted them and they said that they would send the correct DVD out (which they did). They were very nice and professional. They even sent a follow-up email apologizing for the mix-up. I have nothing but good things to say about this company. I would definitely order from them again."
Calls about an order met with repeatedly rude representatives and no supervisors.
“another nasty lady told me no supvr there...call back in an hour.”
Received a DVD with the incorrect movie on the disc and no refund offered.
“the actual movie they copied onto the disk was completely wrong”
Promotion code failed and customer service was confused and unhelpful.
“The people I spoke with are apparently not native-English speakers”
Item never arrived and company refused to replace or refund it.
“they could no longer replace/refund the item.”
Item sold as new arrived used, reshrinkwrapped, and scratched.
“it was sold as new but was clearly reshrunkwrapped and used.”
Site makes it easy to find closed-captioned classic films for a hard-of-hearing relative.
“the information format on their site makes it very easy for me to make sure they are closed captioned.”
Reviewer appreciates catalog and service but criticizes high prices compared to competitors.
“but HIGH prices.”
Purchased a documentary at a good price; praises service, selection, and reliability.
“Movies Unlimited have always had great service and competitive prices.”
Product listed in stock didn't ship and received an apparently used, overpriced item.
“the product that I did receive appeared to be used or refurbished”
No problems; good to do business with this company.
“No problems. Good to do business with.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Movies Unlimited is an online retailer focused on physical-format movies, including DVDs and Blu-rays, and often stocks hard-to-find or out-of-print titles. The company sells through an e-commerce storefront (and historically through catalogs), ships physical media to customers, and maintains order/customer support channels. People researching Movies Unlimited commonly seek information about inventory, shipping times, and post-order customer service.