Customer feedback for Mr Riegillio is mixed. Many reviewers praise fast delivery, strong materials and helpful agents who resolved damaged or missing items. At the same time, multiple customers report inconsistent sizing, occasional production defects or poor finishing, and several describe frustrating return or refund experiences. Communication quality varies: some buyers highlight quick, personal responses while others experienced ignored emails or dismissive replies. Prospective buyers should check sizing charts carefully, document any defects on receipt, and be aware that return handling appears to be uneven across cases.
Examples from available reviews (Dec 2021 – Feb 2026).
Impressed by product quality and first-class service with quick delivery.
“I received excellent service from Simon - great communication and quick replies to my questions.”
They refused free return for defective pants and provided poor service.
“Worst Customer Service Ever”
Refund processed after a frustrating and emotionally charged return experience.
“I appreciate them making it right.”
They quickly responded and organized a replacement for a damaged item.
“Then today they sorted my issue and organised a replacement.”
Reviews report many fast, helpful responses and successful issue resolutions, but also repeated accounts of rude or unprofessional handling during returns or disputes.
Some customers cite strong value during sales and good prices for quality, while isolated reports mention unexpected return costs or delayed refunds.
Many buyers describe fast delivery and smooth purchases; however, several note inconsistent sizing, damaged packaging and frustrating return or follow-up procedures.
Multiple reviews praise material, fit and items matching photos, yet there are recurring reports of defects, poor finishing and occasional mislabelled materials.
Communication is inconsistent: a number of customers report quick, helpful replies, while others describe ignored emails, dismissive replies or excessive newsletter emails.
Overall impressions are split: many repeat buyers report satisfaction with quality and service, while a significant minority report unresolved issues and lost trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Longtime customer praises outstanding quality, fast delivery, and careful packing.
“Quality is outstanding and would recommend to anyone!!”
Staff refused to complete order, removed Mexico shipping, and acted unprofessionally.
“I absolutely do not recommend them.”
Support promptly resolved a missing delivery despite not handling original order.
“Great service and truly customer-focused.”
They quickly responded and organized a replacement for a damaged item.
“Then today they sorted my issue and organised a replacement.”
Refund processed after a frustrating and emotionally charged return experience.
“I appreciate them making it right.”
Reviewer praises the nicest customer support they experienced.
“Nicest customer support I ever experienced!”
Leather trousers arrived unfinished and support dismissed the defect claim.
“That would be great – then we can both go our own ways.”
Initially cautious buyer became a repeat customer very satisfied with products.
“I love all the material, style and mood of this brand.”
Review reports inaccurate sizing and mediocre product quality.
“Ridiculously inaccurate sizing and mediocre quality.”
Inconsistent sizing, material mislabeling, and poor packaging caused repeated issues.
“Items incorrectly labled with the type of leather they are made with.”
Good quality products, very good service, and properly fitting sizes.
“Great quality products with very good service and speedy delivery.”
Very good quality items that arrived quickly within a week to Spain.
“Very good quality and fast to arrive.”
Impressed by product quality and first-class service with quick delivery.
“I received excellent service from Simon - great communication and quick replies to my questions.”
First-time buyer received first-class delivery, excellent service, and gift wrapping.
“First Class delivery and service”
Good service and fast delivery, but sizing may run slightly small.
“sizing may be slightly smaller than stated”
They charged return shipping and delayed refund despite promised free exchange.
“I had to pay for the return of the garment that was too small”
They refused free return for defective pants and provided poor service.
“Worst Customer Service Ever”
Reviewer expresses overall strong satisfaction with the company.
“Everything about you is great.”
Product arrived very quickly and matched its description.
“The product was delivered extremely quickly and corresponded to the description.”
Reviewer describes the shop as great and very good.
“Great shop and so good”
Consistently impressed by product quality and very helpful customer service.
“Best customer service ever!”
Poor customer service ignored multiple emails and mishandled returns.
“Poor customer service ignoring multiple emails.”
I purchased a custom made leather uniform jacket from Mr. Riegillio .com in 2011 and I had an awful experience. The customer service representative was actually very rude and arrogant to my queries throughout the process. I didn't receive any updates regarding my order and had to call several times to follow up; the service reps did not understand a single thing I said and spoke over me, making the online shopping experience a nightmare all together. If you're not sure of anything, don't expect them to be interested and have your back, as they won't consider your feelings at all. They're just plain ignorant when someone tries finds information regarding his/her order rather than placing orders over phone calls, but that's just absurd given that there are more efficient ways to do this like emailing! ------- Don't use the company, it's extremely frustrating trying to get any sort of information regarding your purchase from them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mr Riegillio appears as an online retailer of leather apparel and related garments and accessories. Consumers researching the brand typically look for information about product quality, sizing accuracy, delivery speed, returns and customer support based on e-commerce purchases.