Reviewers show mixed experiences with Mukzin. One reviewer praised the website, unique style, and comfort of items, while another reported wrinkled, ill-fitting dresses and a difficult return process with deducted shipping and restocking fees. Prospective buyers should check sizing guides and product images, and read return and refund terms carefully before ordering. If return costs or restocking fees are a concern, contact Mukzin customer service for clarification prior to purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Dresses arrived damaged and returns were confusing with unexpected fees.
“the customer service is dreadful.”
Customer found the clothing stylish, comfortable, and recommends the website.
“The clothes are very comfortable to wear.”
One reviewer reports poor customer service, citing a confusing return policy, lack of accountability, and charges applied after a return.
A reviewer reports refund deductions for return shipping and a restocking fee that left the refund lower than the item's cost.
One reviewer describes the website positively, noting a good shopping site, unique style, and comfortable clothing.
Mixed product reports: one reviewer found dresses wrinkled, small, and poor quality; another praised comfort and unique style.
A reviewer describes confusing return instructions and says they were informed of unexpected restocking and shipping charges during refund.
Overall impressions are split: one reviewer recommends Mukzin, another experienced poor fit, low quality, and a problematic return process.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer found the clothing stylish, comfortable, and recommends the website.
“The clothes are very comfortable to wear.”
I ordered 2 dresses and both of them arrived very wrinkled and small. The quality of the dresses were horrible. The return policy is confusing and the customer service is dreadful. They want you to pay for return shipping when they screwed up. When I received my refund after sending the dress back, they deducted "shipping charges", so the shipping charges were more than the cost of the dress. They then informed me that there was a restocking charge that they had not included in the original cost. I am so pissed off right now. I would suggest ordering from a different company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mukzin is an online apparel retailer focusing on women's clothing and dresses. Shoppers researching Mukzin typically check product images, sizing details, fabric descriptions, shipping and return policies, and customer service responsiveness. This summary compiles review-derived insights to help consumers evaluate Mukzin before purchase.