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We Collect & Analyze Reviews

Mukzin
Experiences & Reviews

Mukzin is an online apparel retailer focusing on women's clothing and dresses. Shoppers researching Mukzin typically check product images, sizing details, fabric descriptions, shipping and return policies, and customer service responsiveness. This summary compiles review-derived insights to help consumers evaluate Mukzin before purchase.

Overview & Key Metrics

Reviews Analyzed 2
Positive Sentiment 100%
Latest Review 16d
Overall Rating
4.8

Our Analysis

🎯

Service quality

One reviewer reports poor customer service, citing a confusing return policy, lack of accountability, and charges applied after a return.

Share of mentions
13%
Weak
💰

Value for money

A reviewer reports refund deductions for return shipping and a restocking fee that left the refund lower than the item's cost.

Share of mentions
12%
Weak
⚡

User experience

One reviewer describes the website positively, noting a good shopping site, unique style, and comfortable clothing.

Share of mentions
13%
Mixed
🔧

Product quality

Mixed product reports: one reviewer found dresses wrinkled, small, and poor quality; another praised comfort and unique style.

Share of mentions
25%
Mixed
📞

Communication

A reviewer describes confusing return instructions and says they were informed of unexpected restocking and shipping charges during refund.

Share of mentions
12%
Weak
⭐

Overall experience

Overall impressions are split: one reviewer recommends Mukzin, another experienced poor fit, low quality, and a problematic return process.

Share of mentions
25%
Mixed

View all 2 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 2 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025

x
xiao q
trustpilot.com Oct 01, 2025

This is a very good clothing website

This is a very good clothing website. The products have a unique styl...

L
Leanne B.
Collected.reviews Nov 22, 2021

2 Dresses

I ordered 2 dresses and both of them arrived very wrinkled and small. The quality of the dresses were horrible. The return policy is confusing and the customer service is dreadful. They want you to pay for return shipping when they screwed up. When I received my refund after sending the dress back, they deducted "shipping charges", so the shipping charges were more than the cost of the dress. They then informed me that there was a restocking charge that they had not included in the original cost. I am so pissed off right now. I would suggest ordering from a different company.

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Conclusion

Reviewers show mixed experiences with Mukzin. One reviewer praised the website, unique style, and comfort of items, while another reported wrinkled, ill-fitting dresses and a difficult return process with deducted shipping and restocking fees. Prospective buyers should check sizing guides and product images, and read return and refund terms carefully before ordering. If return costs or restocking fees are a concern, contact Mukzin customer service for clarification prior to purchase.