Customers often point to handcrafted knitwear and neat finishing. Many mention quick replies and personalized packaging. A small number report wear problems or return requests that werenโt resolved. Several buyers describe repeat orders and strong satisfaction with the fit and feel.
Examples from available reviews (Oct 2021 โ Feb 2026).
Cardigan showed incredible quality and craftsmanship; ordering another.
“incredible quality and craftsmanship.”
Repeat inconsistent knitting and refused return despite confirmed defect.
“I had a very bad experience a few years ago with one of their employees Ann.”
Cardigan frizzed quickly, was heavy, and impractical to wear.
“the cardigan became frizzy.”
Store ensured timely, lovingly packaged gift with personalized attention.
“lovingly packaged, and a wonderful scent inside...”
Several reviews describe fast, helpful service and staff who step in to fix issues. Buyers mention parcels being rerouted, orders rushed before travel, and friendly email support. One review reports a return being refused and a negative experience with a specific employee.
Reviewers connect the handmade build and detailed workmanship with good value. Direct remarks about pricing are uncommon in the sample. Several accounts mention repeat buys and plans to reorder.
Many buyers say they loved the items on first wear and received lots of compliments. A small set reported practical drawbacks, including a cardigan that frizzed and felt heavy. Several customers cite the tactile, handmade feel as a reason they come back.
Multiple reviews praise skilled craftsmanship, soft materials, and careful attention to detail across cardigans, jumpers, and swimwear. Some customers call out durable designs that work for swimming. A minority report durability or construction issues on specific pieces.
Customers mention quick replies by email and on social channels, plus clear updates for custom orders. Several reviews note fast turnaround on made-to-order pieces and direct help through Instagram. Rapid responses come up repeatedly.
The overall tone is mostly positive, led by praise for craftsmanship and attentive support. A small number of negative comments focus on wearability and an unresolved return, standing out against the broader approval.
For each review, the core experience based on original source reviews.
Sources: External Source (20) ยท Trustpilot (16) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Received a beautiful lilac jumper that drew many compliments.
“I was blown away when I received it”
Received a beautiful lilac jumper that drew many compliments.
“I was blown away when I received it”
Cardigan was beautiful, comfortable, and came with a cute key ring.
“it's beautiful and comfy I love it !”
Cardigan was beautiful, comfortable, and came with a cute key ring.
“it's beautiful and comfy I love it !”
Hand-knit sweaters provided a unique, enjoyable repeat purchase experience.
“The feeling that someone knitted the sweater by hand is obvious!!!!”
Hand-knit sweaters provided a unique, enjoyable repeat purchase experience.
“The feeling that someone knitted the sweater by hand is obvious!!!!”
Store ensured timely, lovingly packaged gift with personalized attention.
“lovingly packaged, and a wonderful scent inside...”
Store ensured timely, lovingly packaged gift with personalized attention.
“lovingly packaged, and a wonderful scent inside...”
Cardigan was warm, stylish, and delivery and service were excellent.
“Beautiful cardigan fabulous quality”
Cardigan was warm, stylish, and delivery and service were excellent.
“Beautiful cardigan fabulous quality”
Cardigan frizzed quickly, was heavy, and impractical to wear.
“the cardigan became frizzy.”
Cardigan frizzed quickly, was heavy, and impractical to wear.
“the cardigan became frizzy.”
Cardigan showed incredible quality and craftsmanship; ordering another.
“incredible quality and craftsmanship.”
Cardigan showed incredible quality and craftsmanship; ordering another.
“incredible quality and craftsmanship.”
Swimwear is sturdy, flattering, and suitable for swimming.
“great for swimming in, sturdy and flattering knitted design.”
Swimwear is sturdy, flattering, and suitable for swimming.
“great for swimming in, sturdy and flattering knitted design.”
Custom-made knit swimsuit was beautiful, comfortable, and uniquely flattering.
“I am completely in love with my custom-made knit swimsuit!”
Bought a chunky knit hooded cardigan and am very pleased.
“Amazing - Iโve wanted this chunky knit hooded cardigan forever”
Jumper had impeccable quality and excellent customer service.
“Quality and attention to detail is impeccable .”
Received a soft, stylish item that exceeded website expectations.
“UNBELIEVABLE QUALITY AND WORKMANSHIP.”
Package arrived promptly and reviewer found it beautiful and unique.
“you guys are the best ๐ฅฐ๐๐ผ”
Hand-knit cardigan arrived in four weeks and drew many compliments.
“Absolutely beautiful, high quality and unique knitwear โฅ๏ธ”
Repeat inconsistent knitting and refused return despite confirmed defect.
“I had a very bad experience a few years ago with one of their employees Ann.”
Team replied within minutes and helped with personal requests.
“reply within minutes.”
Customer service was responsive and friendly addressing order issue.
“They were very responsive in helping me deal with my order problem and friendly.”
Distinctive, beautifully made sweaters with personal, prompt customer service.
“These are the most beautifully designed and hand made sweaters Iโve ever seen.”
Helpful customer service but cardigan lacked desired pockets.
“The most helpful customer service.”
Scarf exceeded expectations: soft, warm, excellent quality and service.
“Awesome quality and design”
Team cooperatively rushed and delivered cardigan before vacation.
“you fulfilled my wish to receive the package before I go on vacation!!!”
Customer service redirected parcel after UPS error; jumper quality praised.
“redirected my parcel to a drop shop”
Received an amazing sweater and plans to reorder as a loyal customer.
“I just got my amazing sweater and I couldnโt be more happy with it.”
Unique knitwear suited reviewer in Japan, making winter enjoyable.
“Every knit item is wonderful and unique to me.”
Cherished pieces are comfortable, luxurious, and attract many compliments.
“So comfortable and luxurious.”
Clear communication and quick custom-made shipping delivered in three weeks.
“Pieces are made and shipped quickly.”
Brand helped via Instagram; product was beautiful and high quality.
“They helped me directly on Instagram with all my questions”
Customer service responded quickly and was helpful and friendly.
“Quick reactions to my emails, quick actions, helpful and friendly people.”
I'm so delighted with the Hooded Chunky cardigan I ordered from Mum's Handmade. I can't believe the amazing handmade knit & how quickly you delivered it. This exquisite cardigan is truly out of the world. The royal look is so rich. I'm now looking forward to the chilly weather so that I can rock it๐๐. Their customer service and communication was also on top-notch. They're really professional and explain everything in detail and help you out to order. Shipping was very fast and efficient too. I know for sure I will be making more orders from this company. Thank you so much...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mum's Handmade makes handcrafted knitwear and accessories. The range includes jumpers, cardigans, scarves, and knitted swimwear. The brand takes custom and made-to-measure orders and shares order details through website listings and social channels. Product pages show production timelines and shipping options so buyers can plan.