Reviews Analyzed
21
We Collect & Analyze Reviews
Mum's Handmade
Experiences & Reviews
Mum's Handmade is a brand that sells handmade knitwear and knit accessories. This summary is for consumers researching craftsmanship, fit, shipping and customer support for an artisanal clothing seller.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
60d
Overall Rating
4.7
Our Analysis
๐ฏ
Service quality
Most reviewers praise fast shipping and helpful, professional customer service; one detailed complaint cites inconsistent knitting and a problematic return experience.
Share of mentions
Strong
20%
๐ฐ
Value for money
Several customers described items as worth the price and time, while a small number raised concerns when fit or workmanship fell short.
Share of mentions
Mixed
5%
โก
User experience
No reviewers commented on website or app usability; available feedback focuses on product quality, shipping and customer support interactions.
Share of mentions
Mixed
0%
๐ง
Product quality
Most reviews highlight high-quality, well-knitted items, unique designs and good packaging; a few mention fit inconsistencies or missing features like pockets.
Share of mentions
Strong
28%
๐
Communication
Many customers report prompt, personal and clear communication, including quick replies and order help; one reviewer reported unresponsive management.
Share of mentions
Strong
15%
โญ
Overall experience
Most customers report strong satisfaction with the garments and service, while one reviewer detailed a poor return process and inconsistent knitting.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 โ October 2025).
GUYS MAKE SURE YOU READ THE TERMS OF SERVICE BEFORE YOU PURCHASE!
"This experience has been a tedious one, to say the least. We got there in the end though thanks to Chris (who I would give 5 stars). She went up and b..."
VG
External Source
Dec 12, 2024
Featured for: Detailed negative experience, policy issue
Distinctive designs and beautifully madeโฆ
"These are the most beautifully designed and hand made sweaters Iโve ever seen. I have a collection of 5 and I get compliments every time I wear the..."
Wendy Brooks
External Source
Feb 04, 2024
Featured for: Product quality and service praise
I LOVE them
"I LOVE them. the communicate clearly. Pieces are made and shipped quickly. I need..."
India Simpson
External Source
Nov 02, 2023
Featured for: Fast custom measurements, clear communication
Absolutely beautiful
"Absolutely beautiful, high quality and unique knitwear โฅ๏ธ Hand knit to order and sent within 4 weeks from Greece. I get..."
Elaine Tucker
External Source
Jan 11, 2025
Featured for: Shipping time and value mentioned
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
D
Dimitra Kriali
External Source
Aug 27, 2025
A Swimsuit Straight Out of a Fairytale
I am completely in love with my custom-made knit swimsuit! From the moment I put it on, I felt like a real-life mermaid. The craftsmanship is absolute...
L
Liv
External Source
Apr 16, 2025
The best
Amazing - Iโve wanted this chunky knit hooded cardigan...
K
Kirsty Middleton
External Source
Feb 23, 2025
Beautiful jumper
Beautiful jumper . Quality and attention to detail is impeccable . Exceptional custom...
l
lizzy
External Source
Feb 17, 2025
Unbelievable Quality
UNBELIEVABLE QUALITY AND WORKMANSHIP. The styles and colors are exactly like the website and the surprise is that everything is better in person! Soft...
S
Semiha San
External Source
Feb 06, 2025
I received it today at 1:30 pm in theโฆ
I received it today at 1:30 pm in the afternoon you guys are the best ๐ฅฐ๐๐ผ eve...
E
Elaine Tucker
External Source
Jan 11, 2025
Absolutely beautiful
Absolutely beautiful, high quality and unique knitwear โฅ๏ธ Hand knit to order and sent within 4 weeks from Greece. I get...
V
VG
External Source
Dec 12, 2024
GUYS MAKE SURE YOU READ THE TERMS OF SERVICE BEFORE YOU PURCHASE!
This experience has been a tedious one, to say the least. We got there in the end though thanks to Chris (who I would give 5 stars). She went up and b...
G
Ghalia Fatani
External Source
Nov 21, 2024
Unlike other business they areโฆ
Unlike other business they are extremely helpful with regards to any questions and reply within minu...
R
Rebecca Sirois
External Source
Feb 21, 2024
They were very responsive in helping meโฆ
They were very responsive in helping me...
W
Wendy Brooks
External Source
Feb 04, 2024
Distinctive designs and beautifully madeโฆ
These are the most beautifully designed and hand made sweaters Iโve ever seen. I have a collection of 5 and I get compliments every time I wear the...
L
Ladybird
External Source
Jan 17, 2024
The most helpful customer service
The most helpful customer service. I got answers very fast to all questions. I believe it was Ann that was communicating with me. The only problem is...
A
Aggeliki Beza
External Source
Jan 15, 2024
Awesome quality and design
Awesome quality and design. The cus...
M
Marinela Costea
External Source
Dec 19, 2023
So nice and helpful the Mumshandmade
So nice and helpful the Mumshandmade, you fulfilled my wish to receive the package before I go on vacation!!! You deserve the best in the world as you...
m
michelle grizzle
External Source
Dec 10, 2023
Had so much help when UPS deliveriesโฆ
Had so much help when UPS deliveries had messed up me receiving my order., the customer service from mums hand made was more than I could ask for, red...
V
Veronica Zaya
External Source
Nov 30, 2023
I just got my amazing sweater and Iโฆ
I just got my amazing sweater and I couldnโt be more happy with it. Itโs amazing I love everything about it. I will d...
๏ฟฝ
ๆฌ็ฐ็ตต็
External Source
Nov 25, 2023
beautiful and wonderful knit
I live in Japan, and there aren't many people in Japan who wear the same knitwear. (I hate wearing the same clothes as other people, so I'm lucky to h...
H
Helenka Snyder
External Source
Nov 04, 2023
I am obsessed with Mumshandmade
I am obsessed with Mumshandmade! Some of my most favorite and cherished pieces of clothing that I own! So comfortable and luxurious. So well knitted a...
I
India Simpson
External Source
Nov 02, 2023
I LOVE them
I LOVE them. the communicate clearly. Pieces are made and shipped quickly. I need...
A
Amy
External Source
Oct 31, 2023
10/10 - quality product and customer service
The most amazing brand and customer service! They helped me directly on Instagram with all my questions and couldnโt have been more helpful. The produ...
K
Kitti
External Source
Oct 06, 2023
customer service
I am very satisfied with the customer service. Quick reactio...
Conclusion
Reviewers most commonly praise Mum's Handmade for craftsmanship, distinctive hand-knit designs and responsive customer support. Many buyers report comfortable, well-made garments and helpful communication about orders or measurements. A small number of reviews raise issues with consistency between items and with returns or policy enforcement; one detailed complaint describes two identical orders knitted differently and a disputed return. If you are considering a purchase, read the return policy carefully and confirm fit, features (for example, pockets) and customization before ordering to reduce risk.