Some customers describe steady, positive results from Murad moisturizers and anti-aging serums. Many reviews mention unauthorized charges, subscription or cancellation trouble, and refunds that never arrived. Several shoppers say products showed up damaged or opened, didn’t work, and were hard to return.
Examples from available reviews (Oct 2025 – Mar 2026).
Has used Murad moisturizer for 15 years with sensitive skin and no complaints.
“I’ve been using Murad Environmental Shield moisturizer for 15 yrs.”
Murad attempted to charge my card without permission and blocked it.
“Murad company tried to take 98£from my card!!!”
They shipped old or returned unpacked, unsealed products presented as new.
“They will ship you old or returned products that are unpacked and unsealed.”
Still waiting for item or refund despite multiple emails and assurances.
“assured me refund was being done and still no refund or item”
Many reviews describe billing mistakes, surprise charges, and trouble canceling orders. Customers often report long refund waits and repeated promises that didn’t lead to a fix. A smaller number mention rude or unhelpful customer service agents.
Several reviewers point to higher prices paired with smaller sizes, calling it poor value. Some complaints mention loyalty or points emails when rewards couldn’t be redeemed or weren’t honored. A few explicitly say the purchase was a waste of money because the products didn’t work for them.
Customers say online returns and refunds take time and feel complicated. Multiple reviewers link surprise charges to auto-fulfillment and accidental add-ons after purchase. A small number report packaging or dispenser issues that kept them from using the product.
Some reviewers praise Murad moisturizers after long-term use and call them effective. Others report defects or lack of results, including broken pumps, jars that won’t dispense, and treatments that made no difference. Several customers also say they received items that were unpacked, unsealed, or looked previously returned.
Many reviewers describe slow responses from support and emails that went unanswered. Complaints include changing information, promises that weren’t kept, and agents suggesting customers take the issue to their bank. A minority mention replies that felt outright rude or didn’t make sense.
Feedback splits between long-time users happy with specific products and many others describing service or product breakdowns. Most reviews focus on unresolved billing, shipping, and quality problems rather than routine positive experiences. Still, a small share highlights products they’ve used successfully for years.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: March 2026
Reviewer states Murad products are very good.
“Very good products”
Order had no updates, tracking issues, and unresponsive customer service.
“No one answers.”
Wrinkle corrector showed no improvement and containers seemed deceptively small.
“there was absolutely no change.”
Intensive skin peel was ineffective and a waste of money.
“complete waste of money.”
Murad attempted to charge my card without permission and blocked it.
“Murad company tried to take 98£from my card!!!”
Emails offered point redemptions but I could not actually redeem anything.
“they never actually let me get anything.”
Returned item received June 16 but refund still not issued by July 10.
“I still have not received my refund.”
Accidental post-purchase add charged without confirmation and poor customer support.
“they were able to just charge my credit card.”
Order arrived missing an expensive item and customer service is unresponsive.
“My order arrived missing 1 item which is the most expensive one.”
They email about an order and charge me for a purchase I didn't make.
“they charge you even if it's not true.”
Order placed in error led to deducted funds and unresponsive customer service.
“had money deducted from my account.”
Auto-fulfillment reordered without consent and company refused cancellation.
“Murad does not cancel orders”
Has used Murad moisturizer for 15 years with sensitive skin and no complaints.
“I’ve been using Murad Environmental Shield moisturizer for 15 yrs.”
Facials caused a large adverse skin reaction twice after toner was used.
“she accidentally used the toner and same thing - be careful”
Product missing and leaked, and customer service was rude and unhelpful.
“They said I should dispute with my bank!”
They shipped old or returned unpacked, unsealed products presented as new.
“They will ship you old or returned products that are unpacked and unsealed.”
Product size reduced while price increased, making it feel overpriced.
“How does the company reduce the size of the product, while simultaneously go up on the price?”
Customer service failed to cancel a subscription and denied credit after refusal.
“Murad the shipment was refused and they failed to give me a credit”
Customer service refused to honor a promised free gift and was incoherent.
“they didn't honour the gift.”
Products are excellent but online returns are time-consuming and frustrating.
“returning a product purchased online is time consuming, complicated and frustrating.”
Product liked but returning a faulty item was difficult due to poor service.
“trying to return a faulty item is hard work”
Cream cannot be dispensed from its container, making it unusable.
“the cream just will not come out of the container!”
Still waiting for item or refund despite multiple emails and assurances.
“assured me refund was being done and still no refund or item”
Retinol Youth Serum pump was broken making the product unusable.
“the pump is broken so it is useless”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Murad is a skincare brand founded by dermatologist Dr. Howard Murad. It makes topical, clinically positioned formulas such as cleansers, serums, moisturizers, chemical peels, and sun care. Murad sells through its website, authorized retail partners, and licensed skincare professionals. Products include ingredient lists and directions to support topical care routines.