Reviews Analyzed
21
We Collect & Analyze Reviews
Murad
Experiences & Reviews
Murad is a dermatologist-founded skincare brand offering cleansers, serums, moisturizers and targeted treatments (including retinol and environmental shield lines). The company sells via its own website, clinics, and third‑party retailers and positions products for concerns such as aging, hydration and sensitivity. Consumers researching Murad reviews commonly evaluate product efficacy, skin compatibility, and post‑purchase support like returns and refunds.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
22d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Reviewers frequently report problems with refunds, billing and order cancellations: delays, unexpected charges, and restrictive return rules.
Share of mentions
Weak
20%
💰
Value for money
Several reviewers note price increases, smaller product sizes, unfulfilled reward offers, and free‑gift or points redemption problems.
Share of mentions
Weak
9%
⚡
User experience
Users describe confusing post‑purchase flows and reward/redemption issues, accidental add‑ons, and difficulty changing or cancelling online orders.
Share of mentions
Weak
7%
🔧
Product quality
Reports are mixed: some long‑term positive use and product fit for sensitive skin, but numerous complaints about damaged, defective or used items.
Share of mentions
Weak
13%
📞
Communication
Many customers report unresponsive support: unanswered emails, inactive chat, phone auto‑replies, limited escalation and poor follow‑up on issues.
Share of mentions
Weak
22%
⭐
Overall experience
Most reviewers express negative overall experiences driven by billing, returns and customer service problems; a minority praise product results.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2021 – October 2025).
I’ve been using Murad Environmental…
"I’ve been using Murad Environmental Shield moisturizer for 15 yrs. I have sensitive skin, and can’t take anything with perfume smell. My skin has been..."
Elizabeth
Trustpilot
Oct 01, 2025
Featured for: long-term positive product use
How on earth you tried to take money from my account without my permission
"Today I get blocked my card ,as Murad company tried to take..."
Anastasija Safonova
Trustpilot
Oct 01, 2025
Featured for: unauthorized charge complaint
Sell old and return items as new
"I've never seen such an unethical and careless company. They will ship you old or returned products th..."
SS
Trustpilot
Oct 01, 2025
Featured for: claims of selling returned items
Order Cancellation Policy is Horrible
"Beware that Murad's order cancellation policy is horrible. I originally set up auto-fulfillment on my first order using the maximum 3-month fulfillmen..."
JimVA
Trustpilot
Oct 01, 2025
Featured for: cancellation policy and reorder issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Anastasija Safonova
trustpilot.com
Oct 01, 2025
How on earth you tried to take money from my account without my permission
Today I get blocked my card ,as Murad company tried to take...
L
Lynda Bundtzen
trustpilot.com
Oct 01, 2025
Phoney offers
Whenever they send me an email offering me items to red...
N
Nancy
trustpilot.com
Oct 01, 2025
I returned an item
I returned an item . They received it on June 16. Today is July 10 and I still have not received my refund. I have called and sent several ema...
D
Diane Ozanich
trustpilot.com
Oct 01, 2025
Scam their customers
I was a huge fan and used their products for a decade or more. Just recently they added a new “post purchase” feature where they display additional pr...
N
Nga Nguyen
trustpilot.com
Oct 01, 2025
Zero Customer Service After Sales
My order arrived missing 1 item which is the most expensive one. I sent an email to the address provided a week ago and haven't received any rep...
C
Chris
trustpilot.com
Oct 01, 2025
They send you an email telling you you…
They send you an email telling you you ordered à produ...
N
Nikita
trustpilot.com
Oct 01, 2025
Terrible Customer Service
I received an email late in the night saying that I placed an order (which I definitely did NOT) and had money deducted from my account. I assume this...
J
JimVA
trustpilot.com
Oct 01, 2025
Order Cancellation Policy is Horrible
Beware that Murad's order cancellation policy is horrible. I originally set up auto-fulfillment on my first order using the maximum 3-month fulfillmen...
E
Elizabeth
trustpilot.com
Oct 01, 2025
I’ve been using Murad Environmental…
I’ve been using Murad Environmental Shield moisturizer for 15 yrs. I have sensitive skin, and can’t take anything with perfume smell. My skin has been...
K
Kim Slikas
trustpilot.com
Oct 01, 2025
I have sensitive skin and have been to…
I have sensitive skin and have been to my clinic twice now for a facial and 1st time...
R
Rossana Palacios
trustpilot.com
Oct 01, 2025
The terrible reviews are right!
The terrible reviews are right! How can such ridiculously expensive products can have the worst service ever?! One of my products was missing, and an...
S
SS
trustpilot.com
Oct 01, 2025
Sell old and return items as new
I've never seen such an unethical and careless company. They will ship you old or returned products th...
M
Monica
trustpilot.com
Oct 01, 2025
Murad reduced the content and increased the price!
I’ve liked the murad vitamin oil, and have purchased it many times….no more. The product is fine, but the price is prohibitive, and the bottle is sm...
p
paula banks
trustpilot.com
Oct 01, 2025
Untrustworthy customer service, do not care
I enjoy the products, however I will not purchase from them again or support their business. Customer service is terrible. Canceled all subscriptions...
J
John Roberts
trustpilot.com
Oct 01, 2025
Don’t buy
This was terrible service. The reason to why Sylvie say she couldn’t not resolve my concerns is incoherent. It went from saving the planet, by not sen...
D
Deborah Granow
trustpilot.com
Oct 01, 2025
Murad products are excellent
Murad products are excellent, but returning a product purch...
c
customer
trustpilot.com
Oct 01, 2025
Like the product however customer…
Like the product however customer service not good, trying to return a fault...
J
Jennifer Lunn
trustpilot.com
Oct 01, 2025
Impossible to open
I was given some Murad anti age skin defense cream by a friend, and was delighted at first. However I find it impossible to use, as the cream just wil...
s
sonya white
trustpilot.com
Oct 01, 2025
Still waiting for item
Still waiting for item . Have emailed them several times as cannot get them via telephone .assured me re...
S
S. Cobbing
trustpilot.com
Oct 01, 2025
Retinol Youth Serum pump is broken!!
Spent £82 on the Retinol Youth Serum and the pump is broken so it is useless Ca...
Conclusion
Across these reviews consumers most often report issues with billing, refunds, cancellations and slow or absent customer support. Product reports are mixed: several reviewers describe long‑term or sensitive‑skin success, while others report damaged, defective or smaller products. If you are considering Murad, check subscription and cancellation settings, keep order and payment records, and review the brand’s return policy before purchasing. For problems reported here, reviewers found third‑party retailers or documented escalation sometimes helped resolve disputes; consider those channels if direct support is unresponsive.