Reviews show a clear split: some customers report good-quality swords, costumes, and attentive custom-order service. However, multiple recent reviews describe long backorder waits, billing for items not shipped, and slow or unhelpful communication. Product reports are mixed—several buyers praise blades and costumes while others cite poor liners or parts needing repair. Prospective buyers should verify stock status, review return and backorder policies, and use tracked payment methods when placing larger or special-order purchases.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a custom sword that exceeded expectations with attentive customer service.
“They did an impeccable job.”
Paid in full but waited eight months for a backordered special-order sword.
“Don't order back orders or "special orders".”
Company sent defective item and refused to honor return request.
“Company sent me an expensive piece of junk”
Website has recurring problems and billing for backordered items.
“Their website is always having problems”
Several reviews report long delays and unfulfilled backorders; a few customers praise quick service and customization, producing a negative service trend.
Some buyers cite low prices and good value, but multiple complaints about paying for backordered items or receiving poor returns undermine perceived value.
Website ordering, login and checkout issues and billing for backordered items are repeatedly mentioned; a minority praise a smooth shopping experience.
Product reports are mixed: several customers praise sword blades and costumes, while others report poor liners, loose grips, or receiving low-quality items.
Many reviews describe vague or slow responses about order status; a small number note helpful customer-care interactions for custom orders.
Overall impressions are divided: a few strong positive shopping experiences exist, but multiple reports of delays, returns issues, and poor support dominate.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Purchased knife had numerous quality defects and misleading materials description.
“it is clearly a $20 flea market knife”
Purchased knife had numerous quality defects and misleading materials description.
“it is clearly a $20 flea market knife”
Product still not received after six months with generic updates.
“Still waiting on the product 6 months later.”
Paid in full but waited eight months for a backordered special-order sword.
“Don't order back orders or "special orders".”
Company sent defective item and refused to honor return request.
“Company sent me an expensive piece of junk”
Website has recurring problems and billing for backordered items.
“Their website is always having problems”
Reviewer loved the costumes' quality and quick online service.
“I loved their quality costumes & quick service.”
First-class swords at rock bottom prices and excellent customer service that is keen on details are what they offered. From their website, I was captivated by the create your sword service. I knew I had gotten a perfect gift for my dad who has unexplainable love with medieval swords. I wanted a specific design that I explained to the customer care person who assured me I would get nothing less but what I had requested. After a few weeks of waiting, the delivery arrived. I was elated to see the beautiful package and couldn't wait to see what was inside. What I saw was more than what I expected. They did an impeccable job.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Museum Replicas is a specialty retailer focused on historical replica weapons, armor, and period costumes for collectors, reenactors, and costume shoppers. The company is commonly researched by consumers comparing replica swords, helmets, armor, and themed clothing across online catalogs and marketplace listings. People reading reviews typically look for product authenticity, build quality, delivery reliability, and customer service responsiveness.