Many customers point to low prices, fast shipping, and a simple site with a virtual try-on. Several say the prescription was right and the frames were well made, and they plan to reorder. Repeat complaints include wrong prescriptions, missing photochromic/Transitions lenses, distorted or loose lenses, and service requests that never get resolved. Reviews split clearly between very satisfied orders and orders made unusable by quality or service problems.
Examples from available reviews (Nov 2021 – Mar 2026).
Photo try-on made frame selection easy; pricing and delivery were fast.
“Easy to select frames by uploading my photo to "try on" different frames.”
Accurate prescription and perfect fit; reviewer will use them again.
“Prescription was spot on, and the frames fit perfectly.”
Two of three pairs were severely distorted and company stopped responding.
“two pair were the equivalent of looking through a funhouse mirror”
Photochromic tint was missing on all paid pairs and runaround followed.
“My order lacked the photochromic tint on all 3 pairs of glasses”
Reviews describe both helpful support and silence. Some customers mention follow-ups to confirm prescriptions and quick fixes when something went wrong. Another sizable group reports refused exchanges, partial refunds, dropped messages, and shipping mistakes.
Customers often praise low prices, bundle deals, and the value of buying multiple pairs. Several tie fast delivery and correct orders to strong value. A smaller set says return costs and how disputes were handled cut into that value.
Many reviewers like the site layout and photo try-on because it makes picking frames easier. Plenty describe a quick checkout and delivery that arrived on time. A smaller number point to fit problems with certain frames, such as short temple arms or pupillary distance cut incorrectly.
Many reviews say the frames feel well made and the lenses were produced correctly on some orders. A repeating set of complaints cites wrong prescriptions, heavy distortion in progressive lenses, lenses that pop out or have spots that won’t clean off, and photochromic/Transitions tint that is missing or too weak. These issues often make the glasses unusable and show up across multiple reports.
Several customers like the clear, helpful emails used to confirm prescription details. Many others say replies stopped after multiple follow-ups and that order details conflicted from one message to the next. Repeated complaints also mention blame being shifted for shipping errors and numbered printing on lenses.
Positive reviews focus on low prices, an easy website, correct prescriptions, and quick delivery. Negative reviews describe lenses that can’t be used or missing features, along with service conversations that never reach a fix. Overall, the reviews show a sharp divide between smooth purchases and orders that still need company action.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Easy shopping; glasses were accurate, attractive, and shipped promptly.
“The glasses are accurate and beautiful!”
Glasses fit perfectly and arrived quickly.
“Perfect fit quick shipping.”
Amazing price; bought three perfect pairs and will reorder.
“The price was amazing.”
All three pairs fit well and looked great; will reorder.
“All three pair of glasses fit and look great!!”
Good quality for the deal, but photochromic lenses underperformed.
“photo chromatic lenses are not as strong as it looked in the photos”
PD measurements were cut incorrectly on all pairs and unresolved.
“you cut the PD wrong on all three pairs( not even in the same place)”
Ordering was fast and easy with good tracking and delivery.
“Fast & easy to order.”
The internet site was easy to understand.
“The internet site was easy to understand”
Glasses arrived on time and exceeded expectations; family will order.
“My glasses arrived on time they look good on me and were better than I expected.”
Repeat customer appreciated follow-up to confirm prescription; glasses perfect.
“follow up email I got to double check that I had entered my prescription correctly”
So far so good. I've had several pairs of glasses made by Muukal and wear them every day. Aside from the frames being pretty, my vision is always spot on when I get new ones. The lenses are all high quality too. I used to buy my frames online but it's just not worth the risk anymore. Muukal's service is way better than most eyeglass stores in town and their prices are great! The only downside is that they take a little while to deliver, but it's worth the wait. Actually, one of the things that impressed me most about Muukal was the fact that they updated me on the status of my order via e-mail or phone call. Overall, Muukal provided fantastic service, being prompt in responding to my queries and the quality of the glasses is better than most that you would find in the local stores.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Muukal is an online eyewear retailer selling prescription glasses, sunglasses, and replacement lenses. Its site includes a virtual try-on that lets customers upload photos to preview frames. Shoppers can choose single-vision, bifocal, progressive, and photochromic/Transitions lenses across a range of frame styles and materials. Muukal takes prescriptions and pupillary distance online, offers order tracking, and handles support by email. The company ships finished glasses to customers and offers lens add-ons such as progressive fitting and customized coatings.