Reviews indicate Muukal operates as a cost-competitive online eyewear seller with a user-friendly website, tracking and active order communications. Many customers report accurate prescriptions, good lens quality and strong value on multi-pair deals. However, several reviewers experienced incorrect prescriptions, PD cutting errors or physical defects, and some reported unsatisfactory resolution from customer service. If you consider ordering, verify your prescription and PD entries carefully, keep photos of any defects, and use the offered follow-up communications to confirm prescription details before finalizing.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality glasses and attentive, responsive customer service.
“Muukal's service is way better than most eyeglass stores in town”
Received defective frames and company refused further exchange; disappointed.
“Will not replace this defective one stating that they only replace once”
One pair arrived with the lens out of its frame and chipped.
“One of my glasses came with lens out of frame”
Repeat customer appreciated follow-up to confirm prescription; glasses perfect.
“follow up email I got to double check that I had entered my prescription correctly”
Customers report helpful staff, prompt responses and order follow-ups, but some cite poor resolution on repeated defects and strict exchange limits.
Many reviewers highlight low prices, multi-pair deals and perceived good value for money when comparing to local stores.
Site layout and ordering flow are frequently described as easy to use, with clear selection, fast checkout and useful tracking tools.
Most reviews praise accurate prescriptions, good lens quality and fit, but there are multiple reports of wrong RX, PD errors and chipped or loose lenses.
Order updates, follow-up emails verifying prescriptions and tracking information are often noted positively; a minority report lack of resolution or delays.
Many customers are repeat buyers and report satisfaction overall, though a subset experienced serious quality or prescription issues that harmed trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy shopping; glasses were accurate, attractive, and shipped promptly.
“The glasses are accurate and beautiful!”
Glasses fit perfectly and arrived quickly.
“Perfect fit quick shipping.”
Amazing price; bought three perfect pairs and will reorder.
“The price was amazing.”
All three pairs fit well and looked great; will reorder.
“All three pair of glasses fit and look great!!”
Good quality for the deal, but photochromic lenses underperformed.
“photo chromatic lenses are not as strong as it looked in the photos”
PD measurements were cut incorrectly on all pairs and unresolved.
“you cut the PD wrong on all three pairs( not even in the same place)”
Ordering was fast and easy with good tracking and delivery.
“Fast & easy to order.”
The internet site was easy to understand.
“The internet site was easy to understand”
Glasses arrived on time and exceeded expectations; family will order.
“My glasses arrived on time they look good on me and were better than I expected.”
Repeat customer appreciated follow-up to confirm prescription; glasses perfect.
“follow up email I got to double check that I had entered my prescription correctly”
So far so good. I've had several pairs of glasses made by Muukal and wear them every day. Aside from the frames being pretty, my vision is always spot on when I get new ones. The lenses are all high quality too. I used to buy my frames online but it's just not worth the risk anymore. Muukal's service is way better than most eyeglass stores in town and their prices are great! The only downside is that they take a little while to deliver, but it's worth the wait. Actually, one of the things that impressed me most about Muukal was the fact that they updated me on the status of my order via e-mail or phone call. Overall, Muukal provided fantastic service, being prompt in responding to my queries and the quality of the glasses is better than most that you would find in the local stores.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Muukal is an online eyewear retailer that sells prescription glasses, sunglasses and a range of lens options (single-vision, progressive, photochromic, blue-light). The company operates through a web storefront with prescription entry, frame selection, and shipping to customers. Typical services include online ordering, prescription processing and shipping with tracking; product options often list frame styles, lens coatings and multi-pair deals.