Many customers praise MVST luggage for its design, roomy packing space, and smooth-rolling wheels. Several reviews describe quick, professional fixes, including replacements and corrected labels. Others report early failures such as dented shells and locks breaking after a single trip. Another group of complaints focuses on long shipping delays and order support that does not respond.
Examples from available reviews (Nov 2021 – Feb 2026).
Used suitcase many times and found it durable and protective.
“it hasn’t gotten all dented or become difficult to use.”
Aluminum suitcases dented and destroyed after three trips.
“The aluminum is paper thin and the durability of this product is beyond poor.”
MVST sent a replacement after airline destroyed my suitcase.
“MVST sent me a new replacement after verifying some details.”
Order remained unfulfilled for over a month despite inquiries.
“It's now December 3rd. The system says the order and still waiting to fulfill.”
Reviews swing between fast, solution-focused help and ongoing fulfillment problems. Multiple buyers describe same-day replacements or quick fixes, while many others report late shipments, orders that never shipped, and warranty actions being denied.
Some buyers say the luggage felt worth the price and point to solid durability. Others say it felt overpriced and mention warranty or warranty-like charges that did not provide the protection they expected.
Many users highlight useful packing capacity and attractive styling. Several note the cases feel heavy and pick up surface scratches quickly, while a smaller group specifically praises the smooth wheels and easy rolling.
Quality comments split between suitcases that hold up across many trips and units that fail right away. Multiple reviews mention aluminum and carbon shells denting or collapsing, and locks or hinges breaking on first use.
Communication varies widely. Some buyers report clear, professional replies and quick resolutions, while others cite missing tracking updates, slow responses, and warranty requests that went unanswered.
Feedback tends to split into two paths: travelers satisfied with durable luggage and responsive support, and customers frustrated by early damage and unresolved service. Post-purchase help and the condition on arrival largely shape how people rate the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Suitcase crushed by Delta; MVST helped file a claim but unpleasant.
“Suitcase crushed by Delta. MVST helped me file a claim”
Helpful discount and clear, reliable customer service impressed me.
“the customer service response was also very clear.”
Good product but heavy and scratches easily.
“a little on the heavier side and scratches easily.”
Concerned locks and handles may not be durable despite sturdy case.
“locks and handles are plastic.”
Used suitcase many times and found it durable and protective.
“it hasn’t gotten all dented or become difficult to use.”
Customer service responded quickly and resolved lock issue promptly.
“The service personnel responded very quickly”
Order not shipped after a month and company won't respond.
“ordered over a month ago and they haven’t even shipped my order.”
Collaborated influencer unpaid commission and suitcases arrived severely damaged.
“the company disappeared and never paid any commission.”
Received wrong item but MVST resolved labeling error promptly and professionally.
“the situation was resolved promptly and professionally.”
Practical, stylish suitcase holds more than expected but feels heavy.
“It's very practical and can hold a lot more than I expected.”
Aluminum suitcase draws attention and meets owner's needs.
“This aluminum suitcase is absolutely perfect for me.”
Lock deformed but customer service replied quickly and replaced luggage.
“They addressed my issue swiftly and ordered a new luggage on the same day.”
Design loved but suitcases scratch easily after first flight.
“After just my first flight check in, it already had marks on it.”
Reviewer feels the purchase was fully worth the price.
“Absolutely worth every penny!”
Outer box damaged on arrival but MVST replaced it promptly.
“the outer box was already damaged when it arrived”
Loved the red color so much I ordered a larger size.
“honestly the best shade of red I’ve ever seen on a bag”
Suitcases dented after one flight and MVST blamed the airline.
“After just one flight, they were both incredibly dented.”
Received dented suitcase and customer service refused refund or return.
“they wouldn’t provide me a return label but 15% off.”
Fast shipping and upscale carry-on performed well on trip.
“Shipping was fast and free, I received the item within three days.”
Upgraded carry-on with much smoother wheels and good service.
“the wheels are super smooth, making rolling it a breeze.”
DHL damaged package but MVST promptly arranged a replacement.
“they arrange to send me a replacement quickly.”
Case scratched and lock broke after six months of use.
“one of the locks is now completely shot and will not clasp shut at all.”
MVST sent a replacement after airline destroyed my suitcase.
“MVST sent me a new replacement after verifying some details.”
Lock and handle broke, guarantee only offered a replacement lock.
“they only offered to send me a new lock—completely ignoring the fact”
Aluminum suitcases dented and destroyed after three trips.
“The aluminum is paper thin and the durability of this product is beyond poor.”
Received heavily damaged item and alleged fake warranty, overpriced product.
“They made me purchase a warranty that doesn’t exist.”
Paid but received no tracking updates and slow, unresponsive service.
“received no tracking number or delivery updates for nearly two weeks”
Carbon carry-on had hinge and fit problems after one trip.
“The build quality is terrible.”
Luggage failed first use; MVST delayed locks and refused refund.
“Luggage opened up and faulty locks first time use on my flight.”
Waited months, received incorrect expensive luggage and then no response.
“Waited four months for custom luggage. Sent incorrect luggage (+$500!)”
Order remained unfulfilled for over a month despite inquiries.
“It's now December 3rd. The system says the order and still waiting to fulfill.”
Multiple internal components broke and company ignored warranty requests.
“They don’t hold their word on their warranty.”
Paid for expedited shipping but order delayed and customer service accused me.
“promise of 2 days shipping using FedEx next-day shipping that I paid for.”
Promised shipment delayed months and refund required repetitive emails.
“Took 3 emails to get a response.”
Product broke after one flight and warranty claim was denied.
“Broken immediately after one flight.”
Suitcase failed after one trip and clasps became unusable.
“it didn’t even last ONE TRIP before falling apart.”
Carry-on and large aluminum luggage have held up well after trips.
“they've held up well after several trips.”
Well, so far I am impressed with the TREK aluminum suitcase I bought from MVST Select. It is very light and surprisingly it is sturdy. The aluminum frame and lock also seem durable. While I have not yet traveled with it, I have tested it around my house. The wheels seem steady and easy to move. I am about to put it to some serious heavy use to see how it withstands the beating it will endure at the airport. The only complaint I had with the bag is one of the corners was dented on delivery, but it is still functional. Overall, I like this suitcase a lot and think it will hold up for a long time. If it does not, I will be sure to update my review.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MVST designs and sells hard-shell luggage and travel accessories. Its range includes aluminum and carbon-fiber carry-ons as well as larger checked suitcases. The website provides product specs, warranty details, and a returns policy. MVST sells directly online and ships through common parcel carriers. Customer support handles order questions and warranty claims.