Reviews Analyzed
21
We Collect & Analyze Reviews
MVST
Experiences & Reviews
MVST is a consumer luggage brand selling suitcases and travel accessories through online channels. Prospective buyers should review the official product pages, warranty terms, shipping and return policies, and authorized seller information before purchasing.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
18d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report slow, inconsistent or unhelpful service around orders and warranty claims; a minority describe prompt, professional replacements.
Share of mentions
Weak
19%
💰
Value for money
Several customers describe the luggage as poor value given reported durability problems and unexpected failure, saying price did not match longevity.
Share of mentions
Weak
9%
⚡
User experience
Some users praise smooth wheels, easy rolling and good handling; others report failures after one trip that disrupted travel plans.
Share of mentions
Mixed
14%
🔧
Product quality
Many reviews mention dents, broken locks, flimsy connections and short-lived components; a smaller portion report suitcases holding up well over trips.
Share of mentions
Weak
18%
📞
Communication
Frequent complaints about missing tracking, slow or non-responsive replies; some reviewers note clear, helpful communications and replacement coordination.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions trend negative: multiple reports of product failures and service issues coexist with a minority who had satisfactory purchases and support.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
If I could give zero stars I would
"If I could give zero stars I would. Luggage opened up and faulty locks first time use on my flight. Had to re purchase another suitcase in the airport..."
D V
Trustpilot
Oct 01, 2025
Featured for: Severe product failure and service issues
Scammers
"I paid €457 for a suitcase on March 14 and received no tracking number or delivery updates for nearly two weeks. After sending multiple emails and Ins..."
Zic Zac
Trustpilot
Oct 01, 2025
Featured for: No tracking, unresponsive customer support
Amazing customer service
"My large suitcase was destroyed by United on a domestic flight. To my surprise, MVST sent me a new replacement after..."
Mark Hatch
Trustpilot
Oct 01, 2025
Featured for: Replacement provided after airline damage
Good Quality
"Just went on a trip over the labor day weekend with the Carbon S carry on that I got during their promo. Shipping was fast and free, I received the it..."
Kingston Lane
Trustpilot
Oct 01, 2025
Featured for: Fast shipping and positive product experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jessie H
trustpilot.com
Oct 01, 2025
Low quality & terrible service
If there is a zero star, I’d rate them ZERO. It already dented once received, requested return the same day. Support team replied “ It is possible tha...
K
Kingston Lane
trustpilot.com
Oct 01, 2025
Good Quality
Just went on a trip over the labor day weekend with the Carbon S carry on that I got during their promo. Shipping was fast and free, I received the it...
I
Ivan Walsh
trustpilot.com
Oct 01, 2025
Upgraded product
I own a large TREK from two years ago and go on business trips every other month. It's been holding up well; a few dents and scratches here and there...
P
Patrick Wood
trustpilot.com
Oct 01, 2025
Helpful customer service
DHL damaged my package during transit. Sent photos to MVST and they arrange to send me a replacement quickly. The re...
R
Rob Williams
trustpilot.com
Oct 01, 2025
Terrible product
Terrible product. First of all the case scratches easily. In 6 months I have checked it in baggage once and it came out with multiple dents. Worst of...
M
Mark Hatch
trustpilot.com
Oct 01, 2025
Amazing customer service
My large suitcase was destroyed by United on a domestic flight. To my surprise, MVST sent me a new replacement after...
L
Lewis Dixon
trustpilot.com
Oct 01, 2025
Poor Quality Suitcase and Misleading Guarantee
I was really disappointed with my experience using an MVST suitcase. While travelling through the airport, the lock broke and the handle was damaged d...
S
Sean Roy
trustpilot.com
Oct 01, 2025
The worst product
The worst product. I bought the aluminum suitcase and carry on. I have been on three trips with them. They are absolutely destroyed...
m
m G
trustpilot.com
Oct 01, 2025
Please please avoid this company sent…
Please please avoid this company sent me an item that has been absolutely battered to bits and they made me p...
Z
Zic Zac
trustpilot.com
Oct 01, 2025
Scammers
I paid €457 for a suitcase on March 14 and received no tracking number or delivery updates for nearly two weeks. After sending multiple emails and Ins...
I
Igor Zarsky
trustpilot.com
Oct 01, 2025
carbon X carry on
I bought the carbon X carry on. The build quality is terrible. After one trip I have problem with hinges and fitting....
D
D V
trustpilot.com
Oct 01, 2025
If I could give zero stars I would
If I could give zero stars I would. Luggage opened up and faulty locks first time use on my flight. Had to re purchase another suitcase in the airport...
K
KWKY
trustpilot.com
Oct 01, 2025
AVOID - 9 months and waiting…
Waited four months for custom luggage. Sent incorrect luggage (+$500!) Said they would sen...
E
Erik Natkin
trustpilot.com
Oct 01, 2025
Horrible service
Horrible service. Ordered a bag October 31st. It's now December 3rd. The system says the order and still waiting to fulfill. I emailed them, several t...
S
Sean haghi
trustpilot.com
Oct 01, 2025
They don’t hold their word on their…
They don’t hold their word on their warranty. The inside of the suitcases are so cheap and multiple components broke in th...
K
Kareka Kareka
trustpilot.com
Oct 01, 2025
Shady company Do not buy anything from them
Absolutely infuriated with the abysmal service provided by MVST Luggage Company! Three months ago, I made a purchase with the promise of 2 days shippi...
C
Calvin Tran
trustpilot.com
Oct 01, 2025
Horrible waste of time
Placed an order in August they said it would ship September it’s now Octob...
D
David Hackett
trustpilot.com
Oct 01, 2025
Complete garbage
Complete garbage. Broken immediately after one flight. They’re sayi...
R
Rob Rotondo
trustpilot.com
Oct 01, 2025
DO NOT BUY! Total Waste of Money!
Wait, I have to give at least 1 star? DO NOT BUY! Total Waste of Money I can’t believe I wasted my money on this MVST suitcase. It didn’t even last ON...
A
Andrew R
trustpilot.com
Oct 01, 2025
Good quality luggage
I bought a pair of their carry on and large aluminum luggage. I rea...
Conclusion
Reviews show a clear pattern of product durability complaints—frequent reports of dents, broken locks and components failing within months—alongside repeated reports of slow or missing communications. At the same time, multiple customers received replacements or quick resolutions in some cases, and some buyers report satisfactory durability and fast shipping. For shoppers considering MVST, verify warranty coverage, read official return and shipping policies, and document any delivery damage immediately with photos. If possible, request tracking and inspect items on receipt before extended use; consider alternative brands if warranty responsiveness and long-term durability are priorities.