Many reviewers say orders arrived late, were cancelled, or never showed up. Several describe long waits for refunds and support that does not respond. Others praise the box contents, free delivery, and repeat custom orders. The reviews split between happy repeat buyers and customers hit by fulfillment problems.
Examples from available reviews (Aug 2017 – Mar 2026).
One of two ordered items never arrived after long delays.
“The second one never came.”
Ordered items never arrived and refund requests went unprocessed.
“No product has ever arrived despite chasing then for 4 months.”
Multiple orders over years with consistently excellent custom products and service.
“it's been a pleasure doing business with them each and every time.”
Good value with free delivery and hard-to-find stock items.
“Great value and saving with free delivery.”
Many reviews describe orders not being fulfilled, pre-orders being cancelled, or parcels going to the wrong address. Some mention slow processing, payments left pending, and not being able to cancel an order. A smaller number report steady, good service over several purchases.
Some reviewers feel the boxes offer good value, pointing to free delivery and hard-to-find items. Others say they paid for items that were delayed, cancelled, or never arrived. A few subscribers also mention duplicate items, which lowers the value for them.
Across several reviews, customers mention damaged boxes, late deliveries, and missing parcels. Fewer reviewers highlight fast international shipping and box contents they enjoyed. Some also report getting the same items month after month.
Most product comments are positive about the curated contents and custom merchandise. Multiple reviewers say they received the same items in back-to-back months. Positive feedback on items often sits alongside complaints about delivery, not about durability.
Many reviews describe customer service that does not reply, sends generic responses, or provides no tracking details. Several customers say refund requests stayed unresolved for months. A few mention quick, helpful replies, but these are less common.
Ratings swing sharply between one-star reviews and several five-star or other high ratings. Reviews show a split between repeat buyers who are happy and customers who run into delivery and support problems. The divide mainly comes down to whether orders are completed and how the company responds afterward.
For each review, the core experience based on original source reviews.
Sources: Reviews (14) · Trustpilot (8) · Reviews (1) · Quotes shortened · As of: March 2026
One of two ordered items never arrived after long delays.
“The second one never came.”
Oversold item and refund delayed after weeks of poor service.
“I TRYED TO BUY A $464.00 ITEM ONLY TO BE TOLD THEY OVER SOLD IT”
Unable to cancel order and no refund despite repeated requests.
“unfortunately your order is too far in processing to be canceled.”
Preordered items never shipped and customer contact received no response.
“Contacted them multiple times to get no response or help at all.”
Subscription box never arrived and messages received only generic replies.
“SCAM!!! You will never receive subscription box”
Enjoyed boxes but experienced damaged, late, or missing shipments.
“We had problems with boxes showing up damaged, showing up late or not showing up at all.”
Mostly positive but repeatedly received duplicate items across months.
“Only issue was three months we received the same items.”
Was satisfied with subscription contents and timely international shipping.
“Shipping is timely considering items come from across the pond.”
Reviewer reports very bad service and poor experience.
“worst service very bad”
Pre-order was cancelled the day before intended delivery for birthday.
“Day before my son's birthday I received an email stating my pre-order has been cancelled.”
Ordered items never arrived and refund requests went unprocessed.
“No product has ever arrived despite chasing then for 4 months.”
Pre-order delayed repeatedly then cancelled after many months.
“SCAM! Took my order 10 months ago”
Four months later, still no order or refund; communication atrocious.
“4 MONTHS LATER STILL NO ORDER OR REFUND.”
Order not confirmed before Christmas and returns policy discouraging returns.
“Wouldn't confirm I'd get a package before Christmas even though I'd ordered over 3 weeks before Christmas.”
Payments remained pending for months and customer service was poor.
“Terrible service, payments still pending since Oct 20th...and it's now 2022.”
Order wouldn't cancel, no tracking or phone support, alleged scam.
“NEVER GAVE ME A TRACKING NUMBER OR ANYTHING AND THEY DONT HAVE A PHONE NUMBER ONLY EMAIL”
I've placed multiple orders with My Geek Box over the course of several years and must say that it's been a pleasure doing business with them each and every time.
They specialize in custom geeky items that may be manufactured to order and tailored to match your exact needs and preferences.
The items I've ordered have ranged from t-shirts to a life-size reproduction of Boba Fett's helmet, and each and every one of them has exceeded my expectations and gone above and beyond.
A member of the My Geek Box team will work closely with you to bring your ideas to life and ensure that you are entirely delighted with the final product.
Order shipped months late with wrong address, still unresolved.
“Took months for my order to ship only to find out they put the wrong address on my package.”
Item delayed months, sent to wrong address, then cancelled as unavailable.
“Pathetic "customer service"!”
Long response times, untracked international shipment, and refund/address problems.
“They posted a pop with no tracking from UK TO AUSTRALIA NO TRACKING it NEVER arriving”
Repeated incorrect or short deliveries and poor customer service responses.
“I have ordered three (3) times from MyGeekBox and three (3) times they have got my order wrong and delivered short.”
Good value with free delivery and hard-to-find stock items.
“Great value and saving with free delivery.”
Good value with free delivery and hard-to-find stock items.
“Great value and saving with free delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
My Geek Box runs an online shop for subscription boxes and geek-themed merchandise. It sells curated boxes that usually include collectibles, clothing, and pop-culture items. Shoppers can buy once or sign up for a recurring subscription on the website. Product pages show photos, descriptions, and prices. Support is available by email and through an online help center.