Reviews show a clear pattern: some customers receive high-quality custom items and enjoy subscription contents, while many recent reports cite fulfillment failures, long preorder delays and refund problems. Multiple reviewers describe generic or missing communication around cancelled or late orders, though a few note prompt, friendly customer-service interactions. Product issues cited include damaged deliveries and repeated items in successive boxes. If you consider My Geek Box, review preorder and cancellation policies, monitor order tracking closely, and use a payment method with dispute protections.
Examples from available reviews (Aug 2017 – Feb 2026).
Multiple orders over years with consistently excellent custom products and service.
“it's been a pleasure doing business with them each and every time.”
Oversold item and refund delayed after weeks of poor service.
“I TRYED TO BUY A $464.00 ITEM ONLY TO BE TOLD THEY OVER SOLD IT”
Subscription box never arrived and messages received only generic replies.
“SCAM!!! You will never receive subscription box”
Enjoyed boxes but experienced damaged, late, or missing shipments.
“We had problems with boxes showing up damaged, showing up late or not showing up at all.”
Some customers describe helpful, hands-on staff for custom orders, but several reviews report oversold items, failed cancellations and unresolved refunds.
Value is rarely discussed; one family canceled subscriptions because the total monthly cost for multiple boxes became unaffordable.
Many reviewers report late, missing or cancelled orders and preorder delays; a smaller number describe consistent, satisfying subscription experiences.
Some buyers praise custom items and box contents, while others report damaged packages, duplicate items across months or missing boxes.
Multiple reviews mention generic replies, no follow-ups or conflicting staff messages; a few reviewers note prompt, friendly customer-service responses.
Overall impressions are mixed: a minority praise product quality and service, while many recent reviews report fulfillment and refund problems.
For each review, the core experience based on original source reviews.
Sources: Reviews (14) · Trustpilot (8) · Reviews (1) · Quotes shortened · As of: February 2026
One of two ordered items never arrived after long delays.
“The second one never came.”
Oversold item and refund delayed after weeks of poor service.
“I TRYED TO BUY A $464.00 ITEM ONLY TO BE TOLD THEY OVER SOLD IT”
Unable to cancel order and no refund despite repeated requests.
“unfortunately your order is too far in processing to be canceled.”
Preordered items never shipped and customer contact received no response.
“Contacted them multiple times to get no response or help at all.”
Subscription box never arrived and messages received only generic replies.
“SCAM!!! You will never receive subscription box”
Enjoyed boxes but experienced damaged, late, or missing shipments.
“We had problems with boxes showing up damaged, showing up late or not showing up at all.”
Mostly positive but repeatedly received duplicate items across months.
“Only issue was three months we received the same items.”
Was satisfied with subscription contents and timely international shipping.
“Shipping is timely considering items come from across the pond.”
Reviewer reports very bad service and poor experience.
“worst service very bad”
Pre-order was cancelled the day before intended delivery for birthday.
“Day before my son's birthday I received an email stating my pre-order has been cancelled.”
Ordered items never arrived and refund requests went unprocessed.
“No product has ever arrived despite chasing then for 4 months.”
Pre-order delayed repeatedly then cancelled after many months.
“SCAM! Took my order 10 months ago”
Four months later, still no order or refund; communication atrocious.
“4 MONTHS LATER STILL NO ORDER OR REFUND.”
Order not confirmed before Christmas and returns policy discouraging returns.
“Wouldn't confirm I'd get a package before Christmas even though I'd ordered over 3 weeks before Christmas.”
Payments remained pending for months and customer service was poor.
“Terrible service, payments still pending since Oct 20th...and it's now 2022.”
Order wouldn't cancel, no tracking or phone support, alleged scam.
“NEVER GAVE ME A TRACKING NUMBER OR ANYTHING AND THEY DONT HAVE A PHONE NUMBER ONLY EMAIL”
I've placed multiple orders with My Geek Box over the course of several years and must say that it's been a pleasure doing business with them each and every time.
They specialize in custom geeky items that may be manufactured to order and tailored to match your exact needs and preferences.
The items I've ordered have ranged from t-shirts to a life-size reproduction of Boba Fett's helmet, and each and every one of them has exceeded my expectations and gone above and beyond.
A member of the My Geek Box team will work closely with you to bring your ideas to life and ensure that you are entirely delighted with the final product.
Order shipped months late with wrong address, still unresolved.
“Took months for my order to ship only to find out they put the wrong address on my package.”
Item delayed months, sent to wrong address, then cancelled as unavailable.
“Pathetic "customer service"!”
Long response times, untracked international shipment, and refund/address problems.
“They posted a pop with no tracking from UK TO AUSTRALIA NO TRACKING it NEVER arriving”
Repeated incorrect or short deliveries and poor customer service responses.
“I have ordered three (3) times from MyGeekBox and three (3) times they have got my order wrong and delivered short.”
Good value with free delivery and hard-to-find stock items.
“Great value and saving with free delivery.”
Good value with free delivery and hard-to-find stock items.
“Great value and saving with free delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
My Geek Box is an online retailer and subscription service focused on pop-culture and geek-themed merchandise. It offers individual collectibles, apparel and curated monthly boxes aimed at fans of movies, comics and TV franchises.