Reviews Analyzed
20
We Collect & Analyze Reviews
Naadam
Experiences & Reviews
Naadam is a direct-to-consumer apparel brand focused on cashmere knitwear and wardrobe basics. The company primarily sells online and is commonly researched for cashmere sweaters, sizing, returns, and customer support. Shoppers comparing options often look for information on product quality, pricing, and the brand's return and shipping policies.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
28d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Most reviewers praised responsive, helpful customer care when issues arose; several reported difficult or slow return handling.
Share of mentions
Mixed
22%
💰
Value for money
Some reviewers called prices fair and competitive; others flagged shipping, restock, and hidden fees as factors reducing perceived value.
Share of mentions
Mixed
7%
⚡
User experience
Site, checkout and return experiences varied: many found exchanges easy and staff helpful; others reported website glitches and complicated returns.
Share of mentions
Mixed
16%
🔧
Product quality
Many customers praised cashmere softness and durability; a minority reported poor fabric, transparency, sewing defects, or inconsistent sizing across items.
Share of mentions
Mixed
15%
📞
Communication
Reviewers frequently noted timely, professional replies and shipment monitoring from customer care; a few described generic or delayed responses.
Share of mentions
Strong
17%
⭐
Overall experience
Overall impressions are often positive for repeat buyers citing quality and service, but a notable minority reported refund and return failures.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
BEST COMPANY! BEST PRICE/QUALITY!
"BEST COMPANY! BEST PRODUCT! BEST PRICE! I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their..."
Matthew Barry
Trustpilot
Oct 01, 2025
Featured for: Strongly positive on product and service
Scam, Fraud Company.
"I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvi..."
Amelia
Trustpilot
Oct 01, 2025
Featured for: Returned items; no refund; dispute filed
Poort Quality - Horrible Customer Service
"This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly trans..."
Cassandra
Trustpilot
Oct 01, 2025
Featured for: Complains about fabric quality and service
Oh, no! Wrong size
"I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply f..."
Ellen Tipper
Trustpilot
Oct 01, 2025
Featured for: Quick responsive support; exchange process easy
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
M
Meredith Graves
trustpilot.com
Oct 01, 2025
Good Karma Shopping!
Great company. Great service. Lovely, timeless...
S
Sheryl
trustpilot.com
Oct 01, 2025
Multi year buyer
I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and...
E
Ellen Tipper
trustpilot.com
Oct 01, 2025
Oh, no! Wrong size
I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply f...
M
Marisa Lucchesi
trustpilot.com
Oct 01, 2025
Return process is unnecessarily…
Return process is unnecessarily combative and complicated. Sitting on products I don’t quite like and not able to exchange the brand new it...
K
Kathy Felt
trustpilot.com
Oct 01, 2025
Returns/Exchanges
I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrifi...
C
Cassandra
trustpilot.com
Oct 01, 2025
Poort Quality - Horrible Customer Service
This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly trans...
d
danne
trustpilot.com
Oct 01, 2025
All Winter Long
My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get....
J
Jennifer Halliday
trustpilot.com
Oct 01, 2025
I cannot say enough good things about…
I cannot say enough good things about Naadam! First off, their styles and quality are both classic, contemporary and effortlessly chic. What really se...
m
mary walter
trustpilot.com
Oct 01, 2025
Naadam has a very poor and expensive…
Naadam has a very poor and expensive shipping and return policy. The sweater I purchased was very short in the sleeves. It cost 9.5...
P
Pamela Mulvaney
trustpilot.com
Oct 01, 2025
first time order with Naadam I…
On my first time order with Naadam I made a mistake in sizing on one of three items. My item was clearly marked Final Sale, but I contacted Naadam any...
M
Margaret Bonner Marge
trustpilot.com
Oct 01, 2025
Kept working to make it work
Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a prob...
P
Paul
trustpilot.com
Oct 01, 2025
Sizing varies between items
After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, t...
M
MS
trustpilot.com
Oct 01, 2025
Competent and Professional
My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could....
S
Sara Lee
trustpilot.com
Oct 01, 2025
The sweaters did not look like they did…
The sweaters did not look like they did on the website. After I wrote an email complaining and requesting a waiver of the return feethey still sent...
M
Matthew Barry
trustpilot.com
Oct 01, 2025
BEST COMPANY! BEST PRICE/QUALITY!
BEST COMPANY! BEST PRODUCT! BEST PRICE! I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their...
A
Amelia
trustpilot.com
Oct 01, 2025
Scam, Fraud Company.
I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvi...
K
Kris Lancaster
trustpilot.com
Oct 01, 2025
I've been buying from Nadaam for about…
I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and...
J
Janet M.
trustpilot.com
Oct 01, 2025
NAADAM is my favorite Cashmere of all…
NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is...
c
claire
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service! Thank...
C
Cindy Lehman
trustpilot.com
Oct 01, 2025
Free Shipping Is Not A Real Thing
I did not like the fact that free shipping was clearly and repeatedly offered if my purchase was $175 or more. However when I moved from the cart to f...
Conclusion
Reviews indicate many customers receive responsive customer service and praise the softness and durability of Naadam cashmere. However, multiple reviews report inconsistent sizing, occasional sewing or fabric issues, and problems with returns or delayed refunds. Several shoppers highlight extra shipping, restock, or checkout fees as reducing value. If you consider buying, check size charts carefully, note final-sale labels, keep return tracking, and contact customer care promptly when issues arise.