Reviews Analyzed
13
We Collect & Analyze Reviews
NAKEDCASHMERE
Experiences & Reviews
NAKEDCASHMERE is an apparel brand focused on cashmere knitwear and related garments, sold primarily through online retail channels. Consumers searching reviews typically look for fit, fabric quality, ordering and return policies, and customer service reliability when evaluating this type of direct-to-consumer cashmere supplier.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
41d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Multiple customers report delayed, cancelled, or forgotten orders and unresolved service cases; a pattern of operational failures appears across recent reviews.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers describe durable, long‑lasting cashmere and acceptable pricing; isolated complaints focus on discount application or refunded promotions.
Share of mentions
Strong
12%
⚡
User experience
A small set of reviewers report checkout and platform issues (timing cutoffs, seller-offer confusion); all sampled reports were negative, so caution is advised.
Share of mentions
Mixed
4%
🔧
Product quality
Most reviewers praise softness, longevity and craftsmanship; a minority report defective items or quality-control mistakes that required returns.
Share of mentions
Strong
16%
📞
Communication
Frequent reports of slow, unhelpful or absent customer replies, inconsistent tracking updates, and disputed claims about returns or replacements.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are mixed: product satisfaction is common, but more reviewers report negative experiences due to service, shipping, or dispute handling.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2021 – October 2025).
False Replacement Claims and Poor Customer Service
"On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I..."
Elizabeth Legaspi
Trustpilot
Oct 01, 2025
Featured for: Detailed defect and service failure
Pure Luxury
"Pure Luxury, Perfectly Crafted Naked Cashmere has mastered the art of timeless, sustainable luxury. Their Grade A Inner Mongolian cashmere is a true t..."
Patricia Perry
Trustpilot
Oct 01, 2025
Featured for: Positive product quality praise
Appalling experience
"Appalling experience. I placed an order for three sweaters on Instagram. They were on sale due to "seller offer"—an offer that comes directly from the..."
MR
Trustpilot
Oct 01, 2025
Featured for: Checkout cancellation dispute example
received different style
"I was so excited when placed an order for Kaia crewneck cashmere sweater however i was so shocked when i received different style and the one i receiv..."
maha al zubaidi
Trustpilot
Oct 01, 2025
Featured for: Mixed product good, service poor
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
A M
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service! I used a discount code on the last day of a sale. The discount applied. After I submitted the order, the receipt did not sh...
E
Elizabeth Legaspi
trustpilot.com
Oct 01, 2025
False Replacement Claims and Poor Customer Service
On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I...
E
Elizabeth
trustpilot.com
Oct 01, 2025
False Replacement Claims and Poor Customer Support Experience
On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I...
C
Claudia Hertrich
trustpilot.com
Oct 01, 2025
Messed up two out of three orders
I had three orders with the company, two of which the messed up completely. Once they simply ‘forgot’ the order so it shipped very late after I had to...
L
Lily
trustpilot.com
Oct 01, 2025
Serious Logistics Priblems
This company has a reasonable product—- not seriously good but not bad either given the price point. However, they never answer emails and their logis...
E
Elena Sedov
trustpilot.com
Oct 01, 2025
Never received an order, no help from customer service
Placed an order three weeks ago. According to the trucking number the order still not yet shipped, carrier is still awaiting for a shipment. I didn't...
J
Jane
trustpilot.com
Oct 01, 2025
Naked is the best cashmere available…
Naked is the best cashmere available anywhere. Super soft, does not pill, timeless designs that last forever. I have many styles bought in multiple co...
P
Patricia Perry
trustpilot.com
Oct 01, 2025
Pure Luxury
Pure Luxury, Perfectly Crafted Naked Cashmere has mastered the art of timeless, sustainable luxury. Their Grade A Inner Mongolian cashmere is a true t...
S
Sharon
trustpilot.com
Oct 01, 2025
Love every item I own
Love every item I own! Still have pieces from 4 years ago in good as...
B
BL
trustpilot.com
Oct 01, 2025
HORRIBLE customer service…
HORRIBLE customer service that cancelled my order that I bought on SALE, after claiming I used «an unauthorized discount code» even though I spent my...
M
MR
trustpilot.com
Oct 01, 2025
Appalling experience
Appalling experience. I placed an order for three sweaters on Instagram. They were on sale due to "seller offer"—an offer that comes directly from the...
m
maha al zubaidi
trustpilot.com
Oct 01, 2025
received different style
I was so excited when placed an order for Kaia crewneck cashmere sweater however i was so shocked when i received different style and the one i receiv...
B
Billy Travis
Collected.reviews
Nov 11, 2021
Hoodies
Everyone loves looking fashionable, thus my choice for NAKED CASHMERE. I have been shopping there for some years and to this day I have the first bunch of clothes I got from them. They have quality products at affordable prices. From their wide range of products, everyone is sure of getting an item. However, there was some delay with my last order which had never happened with the previous purchases. I was worried. Contacted customer care and every day the response was the same. ''We are tracking your parcel and will get back to you". It went on for some weeks, I almost gave up but after another two weeks of waiting, I received my delivery in perfect condition.
Conclusion
Customer feedback on NAKEDCASHMERE shows a consistent split: product quality, softness and longevity receive regular praise, while order fulfillment and customer service are frequent pain points. Several reviewers recommend the cashmere itself but warn about shipping delays, cancelled orders, and unresponsive support. If you prioritise garment quality, reviews suggest items can be durable; if reliable shipping and prompt service matter more, consider confirming stock, saving order screenshots, and checking return policies before purchase. For discount or timing disputes, keep documented proof of confirmation and use payment methods that offer buyer protection.