Customer feedback on NAKEDCASHMERE shows a consistent split: product quality, softness and longevity receive regular praise, while order fulfillment and customer service are frequent pain points. Several reviewers recommend the cashmere itself but warn about shipping delays, cancelled orders, and unresponsive support. If you prioritise garment quality, reviews suggest items can be durable; if reliable shipping and prompt service matter more, consider confirming stock, saving order screenshots, and checking return policies before purchase. For discount or timing disputes, keep documented proof of confirmation and use payment methods that offer buyer protection.
Examples from available reviews (Nov 2021 – Feb 2026).
Company processed unwanted replacement and refused to resolve a defective item.
“they went back on their word and processed a replacement without my consent.”
Grade A cashmere with sustainable sourcing and exceptional craftsmanship.
“Their Grade A Inner Mongolian cashmere is a true testament to exceptional craftsmanship.”
Seller offer orders were canceled and company accused customers of fraud.
“They would rather call customers liars than honor something that was their mistake”
Received the wrong style, refunded, then reordered a satisfactory sweater.
“the quality of the cashmere is truly so good”
Multiple customers report delayed, cancelled, or forgotten orders and unresolved service cases; a pattern of operational failures appears across recent reviews.
Several reviewers describe durable, long‑lasting cashmere and acceptable pricing; isolated complaints focus on discount application or refunded promotions.
A small set of reviewers report checkout and platform issues (timing cutoffs, seller-offer confusion); all sampled reports were negative, so caution is advised.
Most reviewers praise softness, longevity and craftsmanship; a minority report defective items or quality-control mistakes that required returns.
Frequent reports of slow, unhelpful or absent customer replies, inconsistent tracking updates, and disputed claims about returns or replacements.
Overall impressions are mixed: product satisfaction is common, but more reviewers report negative experiences due to service, shipping, or dispute handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company issued a full refund with no issues.
“Got me a full refund. No issues.”
Company issued a full refund with no issues.
“Got me a full refund. No issues.”
Customer service unresponsive and a returned $200+ skirt went unreimbursed.
“Returned a $200+ skirt - no refund.”
Customer service unresponsive and a returned $200+ skirt went unreimbursed.
“Returned a $200+ skirt - no refund.”
Return incurred a $9.95 restocking fee on expensive socks.
“there is a restocking fee of $9.95.”
Return incurred a $9.95 restocking fee on expensive socks.
“there is a restocking fee of $9.95.”
Order was delayed for months, repeatedly out of stock, then eventually refunded.
“DO NOT BUY THIS COMPANY IS A SCAM.”
Order was delayed for months, repeatedly out of stock, then eventually refunded.
“DO NOT BUY THIS COMPANY IS A SCAM.”
Reviewer states the business, staff, and product are terrible.
“Terrible business. Shitty staff and product.”
Reviewer states the business, staff, and product are terrible.
“Terrible business. Shitty staff and product.”
Customer service refused to honor a valid discount code.
“Terrible customer service!”
Company processed unwanted replacement and refused to resolve a defective item.
“they went back on their word and processed a replacement without my consent.”
Company processed unwanted replacement and refused to resolve a defective item.
“they went back on their word and processed a replacement without my consent.”
Two of three orders were mishandled, canceled, or shipped very late.
“they simply ‘forgot’ the order so it shipped very late”
Company failed to respond and cancelled orders without explanation.
“they never answer emails and their logistics is awful.”
Order not shipped and customer service unresponsive with long wait times.
“I never met such a horrible customer service with so annoying advertising.”
Cashmere is super soft, does not pill, and lasts long.
“Naked is the best cashmere available anywhere.”
Grade A cashmere with sustainable sourcing and exceptional craftsmanship.
“Their Grade A Inner Mongolian cashmere is a true testament to exceptional craftsmanship.”
Items remain like-new after four years and last well.
“Still have pieces from 4 years ago in good as new shape.”
Orders were canceled and customer service accused and blocked the reviewer.
“HORRIBLE customer service that cancelled my order that I bought on SALE”
Seller offer orders were canceled and company accused customers of fraud.
“They would rather call customers liars than honor something that was their mistake”
Received the wrong style, refunded, then reordered a satisfactory sweater.
“the quality of the cashmere is truly so good”
Everyone loves looking fashionable, thus my choice for NAKED CASHMERE. I have been shopping there for some years and to this day I have the first bunch of clothes I got from them. They have quality products at affordable prices. From their wide range of products, everyone is sure of getting an item. However, there was some delay with my last order which had never happened with the previous purchases. I was worried. Contacted customer care and every day the response was the same. ''We are tracking your parcel and will get back to you". It went on for some weeks, I almost gave up but after another two weeks of waiting, I received my delivery in perfect condition.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NAKEDCASHMERE is an apparel brand focused on cashmere knitwear and related garments, sold primarily through online retail channels. Consumers searching reviews typically look for fit, fabric quality, ordering and return policies, and customer service reliability when evaluating this type of direct-to-consumer cashmere supplier.