Comments are split between strong praise for the cashmere and repeated operational problems. Reviewers often mention canceled orders, long shipping delays, and return refunds that never arrive. Several call out a $9.95 restocking fee and say support channels respond poorly or not at all. A smaller group reports receiving refunds without trouble and says the garments hold up well.
Examples from available reviews (Nov 2021 โ Feb 2026).
Cashmere is super soft, does not pill, and lasts long.
“Naked is the best cashmere available anywhere.”
Customer service unresponsive and a returned $200+ skirt went unreimbursed.
“Returned a $200+ skirt - no refund.”
Return incurred a $9.95 restocking fee on expensive socks.
“there is a restocking fee of $9.95.”
Company failed to respond and cancelled orders without explanation.
“they never answer emails and their logistics is awful.”
Many reviews describe orders being canceled, shipping taking a long time, or items going out very late. Several people say they returned items but never got the refund, and one reports receiving an unwanted replacement without consent. A few mention quick, hassle-free refunds, but those cases are uncommon.
Several reviewers push back on a $9.95 restocking fee for returns, saying it feels unexpected for higher-priced items. One person calls the merchandise affordable, but that view shows up rarely. Reports of returns not being reimbursed add to the sense of poor value.
Customers describe staff as unresponsive or accusatory and say resolutions take a long time. Some also mention intrusive or annoying advertising along with weak after-sale follow-through. A small number report smooth purchases, but negative experiences dominate.
Many reviews consistently praise the cashmere as soft, long-wearing, and resistant to pilling. Several point to high-grade sourcing and say pieces still look like new after years. A few isolated comments mention receiving the wrong style, then being happy after reordering.
Multiple reviewers say emails get no answer and shipping or logistics details are thin. Some describe repeated automated or identical responses and order cancellations with no explanation. Clear, timely communication is mentioned only rarely.
Reviews show a sharp divide: high satisfaction with the product, alongside recurring breakdowns in fulfillment and support. That gap drives polarized reactions, from enthusiastic praise to claims of poor service and missing refunds. Occasional smooth orders and successful refunds do not outweigh how often service problems come up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Company issued a full refund with no issues.
“Got me a full refund. No issues.”
Company issued a full refund with no issues.
“Got me a full refund. No issues.”
Customer service unresponsive and a returned $200+ skirt went unreimbursed.
“Returned a $200+ skirt - no refund.”
Customer service unresponsive and a returned $200+ skirt went unreimbursed.
“Returned a $200+ skirt - no refund.”
Return incurred a $9.95 restocking fee on expensive socks.
“there is a restocking fee of $9.95.”
Return incurred a $9.95 restocking fee on expensive socks.
“there is a restocking fee of $9.95.”
Order was delayed for months, repeatedly out of stock, then eventually refunded.
“DO NOT BUY THIS COMPANY IS A SCAM.”
Order was delayed for months, repeatedly out of stock, then eventually refunded.
“DO NOT BUY THIS COMPANY IS A SCAM.”
Reviewer states the business, staff, and product are terrible.
“Terrible business. Shitty staff and product.”
Reviewer states the business, staff, and product are terrible.
“Terrible business. Shitty staff and product.”
Customer service refused to honor a valid discount code.
“Terrible customer service!”
Company processed unwanted replacement and refused to resolve a defective item.
“they went back on their word and processed a replacement without my consent.”
Company processed unwanted replacement and refused to resolve a defective item.
“they went back on their word and processed a replacement without my consent.”
Two of three orders were mishandled, canceled, or shipped very late.
“they simply โforgotโ the order so it shipped very late”
Company failed to respond and cancelled orders without explanation.
“they never answer emails and their logistics is awful.”
Order not shipped and customer service unresponsive with long wait times.
“I never met such a horrible customer service with so annoying advertising.”
Cashmere is super soft, does not pill, and lasts long.
“Naked is the best cashmere available anywhere.”
Grade A cashmere with sustainable sourcing and exceptional craftsmanship.
“Their Grade A Inner Mongolian cashmere is a true testament to exceptional craftsmanship.”
Items remain like-new after four years and last well.
“Still have pieces from 4 years ago in good as new shape.”
Orders were canceled and customer service accused and blocked the reviewer.
“HORRIBLE customer service that cancelled my order that I bought on SALE”
Seller offer orders were canceled and company accused customers of fraud.
“They would rather call customers liars than honor something that was their mistake”
Received the wrong style, refunded, then reordered a satisfactory sweater.
“the quality of the cashmere is truly so good”
Everyone loves looking fashionable, thus my choice for NAKED CASHMERE. I have been shopping there for some years and to this day I have the first bunch of clothes I got from them. They have quality products at affordable prices. From their wide range of products, everyone is sure of getting an item. However, there was some delay with my last order which had never happened with the previous purchases. I was worried. Contacted customer care and every day the response was the same. ''We are tracking your parcel and will get back to you". It went on for some weeks, I almost gave up but after another two weeks of waiting, I received my delivery in perfect condition.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NAKEDCASHMERE runs an online store that sells cashmere knitwear and accessories. The range ะพะฑััะฝะพ includes sweaters, cardigans, loungewear, and socks made from cashmere fibers. Product pages list fabric content and care instructions, with checkout handled online. Customers contact the company by email or through site forms for order questions and support.