Reviews range from strong praise for build quality to repeated complaints about service. Some customers say shipments arrived incomplete, and at least one unit did not work out of the box. Support is described as slow and unhelpful. Overall ratings split between a high product assessment and frustration tied to delivery and support.
Examples from available reviews (Dec 2021 – Mar 2026).
Replacement laser head arrived incomplete and vendor blamed warehouse restrictions.
“the package was incomplete.”
Neje Max 4 kit is well-made and arrived quickly despite a missing part.
“the quality is just excellent.”
Product arrived but didn't work, and customer service delayed refund.
“The customer service team was unhelpful and very unprofessional.”
Several reviews describe incomplete deliveries with parts missing. One reviewer reports a delayed refund and a support exchange they found unhelpful. Some feedback also mentions vendor replies that point to logistics as the cause.
One five-star review ties the value to sturdy construction and fast delivery. Other reviews say missing items and a nonworking delivery hurt the value. Few reviewers mention price directly.
Some users received their units quickly and describe them as well made. Others say the product arrived incomplete or did not work on arrival. These first impressions lead to very different experiences.
One review specifically calls the Neje Max 4 kit well made. Other reports cite missing parts and a unit that would not operate on arrival. Build quality gets praise, while reliability is questioned in other cases.
At least one customer describes support as unhelpful and unprofessional. Another account says the vendor blamed the issue on warehouse restrictions. Examples of positive or proactive communication are scarce.
Feedback splits between a strong product impression and dissatisfaction tied to service. It includes both a high-rated quality endorsement and low-rated complaints about delivery and support. Buyers’ outcomes seem to hinge on whether the shipment is complete and how support responds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Replacement laser head arrived incomplete and vendor blamed warehouse restrictions.
“the package was incomplete.”
Neje Max 4 kit is well-made and arrived quickly despite a missing part.
“the quality is just excellent.”
I bought the NEJE MASTER 2S PLUS WITH A40640 DUAL LASER BEAMS LASER ENGRAVER & CUTTER - 255 X 420 MM. It arrived in good time, but when I tried to use it, it didn't work. I contacted the company and they said they would get someone to contact me, which they never did. Two days passed by and there was no response. I was disappointed and I had no option but to fill in a return. The process was very terrible. The customer service team was unhelpful and very unprofessional. The 14 days allowed for return almost elapsed before they received the product. When they finally did, it took almost forever to get my refund. This is the worst company I have dealt with. I will never buy from them or recommend them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Neje makes desktop laser engravers and laser modules for hobbyists and small businesses. Its lineup includes prebuilt machines, DIY kits, replacement laser heads, and spare parts. Neje sells through its own online store and third-party marketplaces. It also provides manuals, firmware downloads, and setup guides covering laser safety and operation.