Reviews Analyzed
3
We Collect & Analyze Reviews
Neje
Experiences & Reviews
Neje produces and sells consumer desktop laser engravers, replacement laser heads, and accessory kits. Products are offered as kits and modules for hobbyists and makers and are shipped from multiple regional warehouses, with online documentation and community resources commonly referenced by buyers.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
22d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Several reviewers describe slow or unhelpful customer support around returns and refunds; one case resolved after long delays while others report no follow-up.
Share of mentions
Weak
21%
💰
Value for money
Some buyers report good prices for kits and extensions and find machining quality good; missing parts or incomplete packages lowered perceived value for others.
Share of mentions
Mixed
7%
⚡
User experience
Documentation and software compatibility (e.g., LightBurn) are praised by at least one user, while non-working units or missing parts created negative practical experiences for others.
Share of mentions
Mixed
7%
🔧
Product quality
Product reports are mixed: one reviewer praised well-machined parts and design, while others received non-working units or incomplete packages on arrival.
Share of mentions
Weak
22%
📞
Communication
Communication experiences vary: one user describes friendly, helpful support; others report no follow-up or contradictory explanations about package contents.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions vary: satisfied customers cite product quality and issue resolution, while dissatisfied customers report missing parts, poor follow-up, and refund delays.
Share of mentions
Weak
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (December 2021 – October 2025).
LASER BEAMS LASER ENGRAVER & CUTTER
"I bought the NEJE MASTER 2S PLUS WITH A40640 DUAL LASER BEAMS LASER ENGRAVER & CUTTER - 255 X 420 MM. It arrived in good time, but when I tried to use it, it didn't work. I contacted the company and they said they would get someone to contact me, which they never did. Two days passed by and there was no response. I was disappointed and I had no option but to fill in a return. The process was very terrible. The customer service team was unhelpful and very unprofessional. The 14 days allowed for return almost elapsed before they received the product. When they finally did, it took almost forever to get my refund. This is the worst company I have dealt with. I will never buy from them or recommend them! "
Elias Joshua
Collected.reviews
Dec 15, 2021
Featured for: Illustrates worst-case delay and refund
i recently bought as a replacement a…
"i recently bought as a replacement a laserhead from them and when i received it the package was incomplete. when i mailed them back calling the issue..."
vali
Trustpilot
Oct 01, 2025
Featured for: Alleges incomplete replacement package
Good products and Good Customer Service
"I ordered a Neje Max 4 enclosure kit and the quality is just excellent. All the parts of machined very well and everything is well designed and though..."
Steven Phillips
Trustpilot
Oct 01, 2025
Featured for: Positive: quality, docs, resolved missing part
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
v
vali
trustpilot.com
Oct 01, 2025
i recently bought as a replacement a…
i recently bought as a replacement a laserhead from them and when i received it the package was incomplete. when i mailed them back calling the issue...
S
Steven Phillips
trustpilot.com
Oct 01, 2025
Good products and Good Customer Service
I ordered a Neje Max 4 enclosure kit and the quality is just excellent. All the parts of machined very well and everything is well designed and though...
E
Elias Joshua
Collected.reviews
Dec 15, 2021
LASER BEAMS LASER ENGRAVER & CUTTER
I bought the NEJE MASTER 2S PLUS WITH A40640 DUAL LASER BEAMS LASER ENGRAVER & CUTTER - 255 X 420 MM. It arrived in good time, but when I tried to use it, it didn't work. I contacted the company and they said they would get someone to contact me, which they never did. Two days passed by and there was no response. I was disappointed and I had no option but to fill in a return. The process was very terrible. The customer service team was unhelpful and very unprofessional. The 14 days allowed for return almost elapsed before they received the product. When they finally did, it took almost forever to get my refund. This is the worst company I have dealt with. I will never buy from them or recommend them!
Conclusion
Reviews show a mix of outcomes: some buyers report well-machined products, clear documentation, and helpful support, while others experienced missing parts, non-working units, and slow refunds. If you consider a Neje purchase, inspect shipments immediately and verify all parts; keep order and shipping evidence and contact support promptly for replacements. Check which regional warehouse your order ships from and confirm pictured package contents before purchase when possible. Expect that experiences can vary between timely, complete deliveries and cases requiring persistent follow-up.