Reviews show a mix of outcomes: some buyers report well-machined products, clear documentation, and helpful support, while others experienced missing parts, non-working units, and slow refunds. If you consider a Neje purchase, inspect shipments immediately and verify all parts; keep order and shipping evidence and contact support promptly for replacements. Check which regional warehouse your order ships from and confirm pictured package contents before purchase when possible. Expect that experiences can vary between timely, complete deliveries and cases requiring persistent follow-up.
Examples from available reviews (Dec 2021 – Feb 2026).
Product arrived but didn't work, and customer service delayed refund.
“The customer service team was unhelpful and very unprofessional.”
Replacement laser head arrived incomplete and vendor blamed warehouse restrictions.
“the package was incomplete.”
Neje Max 4 kit is well-made and arrived quickly despite a missing part.
“the quality is just excellent.”
Several reviewers describe slow or unhelpful customer support around returns and refunds; one case resolved after long delays while others report no follow-up.
Some buyers report good prices for kits and extensions and find machining quality good; missing parts or incomplete packages lowered perceived value for others.
Documentation and software compatibility (e.g., LightBurn) are praised by at least one user, while non-working units or missing parts created negative practical experiences for others.
Product reports are mixed: one reviewer praised well-machined parts and design, while others received non-working units or incomplete packages on arrival.
Communication experiences vary: one user describes friendly, helpful support; others report no follow-up or contradictory explanations about package contents.
Overall impressions vary: satisfied customers cite product quality and issue resolution, while dissatisfied customers report missing parts, poor follow-up, and refund delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Replacement laser head arrived incomplete and vendor blamed warehouse restrictions.
“the package was incomplete.”
Neje Max 4 kit is well-made and arrived quickly despite a missing part.
“the quality is just excellent.”
I bought the NEJE MASTER 2S PLUS WITH A40640 DUAL LASER BEAMS LASER ENGRAVER & CUTTER - 255 X 420 MM. It arrived in good time, but when I tried to use it, it didn't work. I contacted the company and they said they would get someone to contact me, which they never did. Two days passed by and there was no response. I was disappointed and I had no option but to fill in a return. The process was very terrible. The customer service team was unhelpful and very unprofessional. The 14 days allowed for return almost elapsed before they received the product. When they finally did, it took almost forever to get my refund. This is the worst company I have dealt with. I will never buy from them or recommend them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Neje produces and sells consumer desktop laser engravers, replacement laser heads, and accessory kits. Products are offered as kits and modules for hobbyists and makers and are shipped from multiple regional warehouses, with online documentation and community resources commonly referenced by buyers.