Reviews point to strong craftsmanship, accurate colors, and a simple online design process. Many customers mention quick delivery and signs that look like the mockups. A separate set of complaints focuses on shipping errors, defective items, and slow or missing help after purchase. Several buyers also mention refused price matches and missed expedited deadlines.
Examples from available reviews (Apr 2024 – Mar 2026).
Company shipped incorrect, poorly sized signs and refused to take responsibility.
“They will charge you, ship you poor quality and incorrectly sized signs, then take no responsibility over their mistake.”
Multiple signs arrived defective, scratched, and poorly packaged.
“Awful quality product.”
Company produces high-quality products and takes pride in them.
“This is a great company! High quality and takes pride in their product!”
Team was responsive and delivered a logo exceeding expectations.
“I'm blown away by the professionalism and creativity they brought to the table!”
Several reviews describe problems such as the wrong item being shipped, missed expedited deadlines, and orders that couldn’t be canceled. A smaller group reports rush orders arriving on time and deliveries going smoothly.
Several customers say their price-match requests were denied and they disagreed with the final cost. Other reviews point to competitive prices, affordable choices, and warranty coverage as signs of good value.
Many reviewers say the website is easy to use, with clear previews and simple customization tools. For a notable subset, production delays and no order-status updates hurt the experience.
Many buyers praise solid build quality, accurate color matching, and durable finishes on the signs they received. Another group reports defects, scratches, unreadable products, and signs that didn’t work on arrival.
Multiple reviews mention slow or missing support after purchase, including import charges that weren’t addressed and missing parts. Several others describe friendly, clear communication and timely updates from the team.
Feedback splits between very happy buyers and customers left with unresolved issues. Positive comments highlight craftsmanship and smooth delivery. Negative ones center on weak aftercare, shipping mistakes, and pricing disputes.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (16) · bbb.org (3) · Quotes shortened · As of: March 2026
Company shipped incorrect, poorly sized signs and refused to take responsibility.
“They will charge you, ship you poor quality and incorrectly sized signs, then take no responsibility over their mistake.”
Paid for expedited custom sign but timeline was missed and shipping delayed.
“Took my money for expedited custom sign, then did not meet the timeline for expedited work.”
Company refused to honor price-match and communication was poor.
“we are unable to match the offered price as it falls below our cost.”
Team was responsive and delivered a logo exceeding expectations.
“I'm blown away by the professionalism and creativity they brought to the table!”
Color matched well and fulfillment was timely with great quality.
“Such a great color match and fulfillment time.”
Delivery was super fast and the product matched expectations.
“The delivery was super fast.”
Company produces high-quality products and takes pride in them.
“This is a great company! High quality and takes pride in their product!”
Competitive pricing with a three-year warranty and vibrant product quality.
“and the 3-year warranty adds peace of mind against any defects.”
Product arrived but company did not respond about import charge.
“Product good, but then got an invoice for FedEx for £43”
Product good but company did not respond about a FedEx import charge.
“Product good, but then got an invoice for FedEx for £43”
Very satisfied; products are consistently high quality and reliable.
“Amazing products always the best quality!”
Designs are bold, stylish, and the product quality feels durable.
“Neon Champ is clean, stylish, and well-made.”
Platform is intuitive and the rewards system felt fair and trackable.
“The platform is really intuitive, and I like how easy it is to discover new products and complete missions.”
Platform is intuitive and the rewards system felt fair and trackable.
“The platform is really intuitive, and I like how easy it is to discover new products and complete missions.”
Product quality is excellent and prices are affordable.
“PRODUCT QUALITY IS AWESOME AND VERY AFFORDABLE PRICE TO BUY”
High-quality customizable products; customer intends to reorder.
“Definitely recommend! Their products are high quality and I love the amount of customization.”
Product is amazing with superb build quality.
“The product is amazing and the quality is also superb”
Sign had performance issues and customer service was slow.
“arrived with performance issues”
Simple design fits small spaces and the price seems reasonable.
“Price appears reasonable.”
Friendly clear communication, reasonable price, and timely large custom delivery.
“Their communication was friendly and clear, their prices are extremely reasonable”
Enjoy customizable options and different light settings with included remotes.
“I love the fact that they have customized and non customized options”
Wide product variety and quiet operation when plugged in.
“NeonChamp has wide variety of neon lamps and I like that they have customized and non-customized options.”
Website is easy to navigate with helpful product previews and warranty.
“the website is easy to navigate, and the product previews make it simple”
High-quality craftsmanship and a seamless ordering-to-delivery process.
“NeonChamp stands out for its high quality craftsmanship and professionalism.”
Sign exceeded expectations and worked well for a friend's game room.
“it did NOT dissappoint.”
Could not cancel order; company shipped wrong product and blamed customer.
“Good luck trying to cancel orders with them.”
High-quality, affordable products but delivery took longer than expected.
“I absolutely love the products that they build, superb.”
Received wrong power cord and missing hanging kit; support unresponsive.
“delivered to my UK address with a USA power cord.”
Multiple signs arrived defective, scratched, and poorly packaged.
“Awful quality product.”
Order delayed in production and company is slow to respond.
“Ordered this over 2 weeks ago, apparently its still in production.”
Very happy with final product; accurate to mockup and well packaged.
“Amazing product, so happy with it.”
Order still in production after twenty days and no update.
“after 20 days they are saying order is still under production”
Custom logo lamp arrived and matched the customer's expectations.
“I got exactly what I wanted.”
Product quality was good but post-sale communication was poor.
“Customer service is terrible but the finished FloMo sign matched all requirements”
Font made the sign unreadable and company remedy felt inadequate.
“an absolute joke of a company avoid unless you like giving your money away”
Outstanding product and service that exceeded the customer's expectations.
“Absolutely outstanding product and service.”
Company refused to honor a price-match and communication was poor.
“we are unable to match the offered price as it falls below our cost.”
Order had not left production in India and support was poor.
“it hasn’t even left production in INDIA yet!”
Rush custom sign arrived early and met the project's needs.
“we received the order today ! One month before our show !”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Neon Champ makes and sells custom neon and LED signs and lit décor. The lineup includes logo lamps, wall-mounted neon signs, and configurable LED lighting in several sizes. Shoppers can customize text, fonts, colors, and mounting options on the website. The site offers previews and design tools for made-to-order signs.