Reviews Analyzed
21
We Collect & Analyze Reviews
NiaWigs
Experiences & Reviews
NiaWigs is a retailer of wigs and hairpieces sold through online channels. Shoppers researching NiaWigs typically focus on product quality, fit, shipping speed, return terms and customer support. This summary synthesizes verified customer feedback to help consumers evaluate those areas before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviews note fast shipping and timely delivery; a smaller number report issues with returns or unexpected shipping charges.
Share of mentions
Strong
17%
💰
Value for money
Some customers mention good prices and extras included; others raised concerns about partial refunds and extra shipping costs reducing perceived value.
Share of mentions
Mixed
8%
⚡
User experience
A few reviewers commented on shopping or fit experiences, mentioning app use and satisfaction with styling or fit for some items.
Share of mentions
Mixed
3%
🔧
Product quality
Numerous reviewers praise texture, color match and curl appearance; several report shedding, tangling over time or inconsistent batches across orders.
Share of mentions
Mixed
32%
📞
Communication
Reports on customer support are mixed: some reviewers cite good service, while others requested clearer refund explanations and breakdowns.
Share of mentions
Mixed
3%
⭐
Overall experience
Overall impressions vary: many repeat buyers are satisfied, but a notable group reports quality inconsistencies, fit problems or refund disputes.
Share of mentions
Mixed
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I am extremeDeeply Disappointed – Unfair Return Policy and Poor Customer Servicely disappointed with my…
"I am extremely disappointed with my recent experience with Niawigs. The way my return was handled shows a complete disregard for fairness and customer..."
Fanny
Trustpilot
Oct 01, 2025
Featured for: detailed return and refund complaint
The third time was certainly NOT a…
"The third time was certainly NOT a charm! My first two units were phenomenal. This..."
eM
Trustpilot
Oct 01, 2025
Featured for: example of poor product inconsistency
Scalp Top Wig Afro Kinky Curly Human Hair
"This is a beautiful wig, and I am really satisfied with it. I recommend it.
Despite the fact that I've been wearing wigs for five years, the quality of the last several shipments I've received has been sub-par.
The fact that I am entirely delighted with a wig is the first time in an extremely long time for me.
There is an incredible amount of silkiness and bounce in the hair!
I like how the color matches my brows, how the lace seems natural, and how the skin tone is an exact match for my skin tone.
Layers and a scalp are also included in the price!
Niawigs has presented me with some of the most beautiful wigs I've ever purchased. I highly recommend them. "
Lisa M
Collected.reviews
Dec 15, 2021
Featured for: detailed positive product description
From the fast delivery to the beautiful…never disappointed
"From the fast delivery to the beautiful high quality wigs, Niawigs i..."
Diana Nicholson
Trustpilot
Oct 01, 2025
Featured for: positive mention of fast delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
F
Fanny
trustpilot.com
Oct 01, 2025
I am extremeDeeply Disappointed – Unfair Return Policy and Poor Customer Servicely disappointed with my…
I am extremely disappointed with my recent experience with Niawigs. The way my return was handled shows a complete disregard for fairness and customer...
A
Andrea Wiggins
trustpilot.com
Oct 01, 2025
The hair was continuously shedding.
The hair was cont...
M
Monique
trustpilot.com
Oct 01, 2025
The wig quality was amazing !!!
The wig quality was amazing !!!!...
M
Maria
trustpilot.com
Oct 01, 2025
Very quality product ,and fast service
Very quality produc...
K
Kelly Harris
trustpilot.com
Oct 01, 2025
Received quickly
Received quickly. The color was p...
C
CoCo
trustpilot.com
Oct 01, 2025
My Vibe!!!
I truly, truly love this Afro, Kinky wig that is literally identical to my natural hair. My natural hair is not as full and thick as I lik...
D
Diane Nicholson
trustpilot.com
Oct 01, 2025
Great product and customer service
Great experience...
D
Donna Hill
trustpilot.com
Oct 01, 2025
Curly headband wig
This wig is very flattering. Love the curl and how secure the band...
E
Evelyn Green
trustpilot.com
Oct 01, 2025
Love my wigs
Love my wigs, the texture...
K
Kristie Jeffress
trustpilot.com
Oct 01, 2025
The order(s) arrived in a timely…
The order(s) arrived in a timely manner, however, I was charged shipping costs even after I reached the price threshold. Though I understand limiting...
J
Jackie Asare
trustpilot.com
Oct 01, 2025
The hair quality is consistently…
The hair quality is consistently impressive...
D
Diana Nicholson
trustpilot.com
Oct 01, 2025
From the fast delivery to the beautiful…never disappointed
From the fast delivery to the beautiful high quality wigs, Niawigs i...
m
mili
trustpilot.com
Oct 01, 2025
after 6months the wig is so tangled I…
after 6months the wig is so tangle...
M
Me
trustpilot.com
Oct 01, 2025
Nice quality quick delivery
...
e
eM
trustpilot.com
Oct 01, 2025
The third time was certainly NOT a…
The third time was certainly NOT a charm! My first two units were phenomenal. This...
j
jeanete harris
trustpilot.com
Oct 01, 2025
It's not what I expected,I purchased…
It's not what I expected,I purchased one about a year or so ago and it's not the same wig,I thought it w...
M
Marilyn Nissi Aurore
trustpilot.com
Oct 01, 2025
I am happy with my purchase
I am happy with my purchase,...
D
Dom S.
trustpilot.com
Oct 01, 2025
A New Favorite
I was weary ordering from Nia Wigs, but fealt a bit more comfortable after reading some reviews here on Trust Pilot. I've ordered a full lace, curly w...
L
Lynn Dean
trustpilot.com
Oct 01, 2025
Beautiful wig
The wig texture is absolutely beautiful. Looks just like the picture. The shipping was quick… I believe...
M
Mama Negu
trustpilot.com
Oct 01, 2025
The first time I buy is not good…
The first time I buy is not good quality but I buy again...
Conclusion
Customer feedback for NiaWigs shows a mixture of positive and negative experiences. Many reviewers praise the look, texture and quick delivery for specific wigs, while others report shedding, tangling after months of use or inconsistent curl patterns between orders. A subset of customers raised concerns about returns and partial refunds or unexpected shipping charges. If you are considering NiaWigs, review the return policy, confirm sizing and payment/refund terms, and consider ordering a single item first to check fit and quality before larger purchases.