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We Collect & Analyze Reviews

NICETOWN
Experiences & Reviews

NICETOWN is an online retailer of window treatments and home textile products, known for offering customizable curtains (blackout, thermal, sound-dampening, and outdoor options). Consumers typically search NICETOWN for made-to-measure solutions, insulating panels and budget-friendly blackout curtains. When researching reviews, shoppers often look for information on sizing, material quality, turnaround time, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 22d
Overall Rating
4.1

Our Analysis

🎯

Service quality

Many reviewers report fast production and quick turnaround, but a noticeable group describe poor or inconsistent customer service and support.

Share of mentions
16%
Mixed
💰

Value for money

Several buyers note low prices and expected energy savings; however, others report materials or fit that don’t match perceived value.

Share of mentions
11%
Mixed
⚡

User experience

Most customers describe easy ordering, accurate custom sizing, and effective blackout/noise reduction; some report stiff fabric, poor fits, or difficult returns.

Share of mentions
22%
Mixed
🔧

Product quality

Many reviews praise thick, insulating, and sound-dampening curtains; recurring issues include uneven hemming, color mismatches, and sagging on shade sails.

Share of mentions
21%
Strong
📞

Communication

Some customers received proactive measurement checks and helpful callbacks; others report unanswered emails, no voicemail, or unreachable phone lines.

Share of mentions
8%
Mixed
⭐

Overall experience

A majority express satisfaction with fit, insulation and price; a consistent minority report product defects and unresponsive or poor customer support.

Share of mentions
22%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

G
Gayle
trustpilot.com Oct 01, 2025

CURTAIN FOR GLASS PANED DOOR WITH TIE UPS

I HAVE PURCHASED BLACKOUT DRAPES WHICH ARE LOVELY! ALSO A BACK DOOR PULL-UP CURTAIN TO BLOCK COLD FROM A GLASS PANED DOOR. I WISH YOUR COMPANY WOULD M...

L
Laurel Regibeau
trustpilot.com Oct 01, 2025

Great customizable curtains!

I love the customizability of this brand! Perfect for the weird windows shapes in o...

C
Clayton E. Linkous III
trustpilot.com Oct 01, 2025

Shade for boat

Ordering the shade was very easy and customer service contacted me to insure my measurements were correct and to get more detail measurements. Shade t...

M
M S
trustpilot.com Oct 01, 2025

Scam Chinese company

Scam Chinese company. Cheap material and wrong size. Horrid customer service. They are...

P
Peter Meister
trustpilot.com Oct 01, 2025

Customer Service phone line doesn't exist

I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callba...

L
Leslie Schell
trustpilot.com Oct 01, 2025

TERRIBLE. DO NOT BUY.

Finally received my curtains after a month and a half. Absolutely, beyond disappointed. I would return them if I thought I would actually get my money...

L
Lori Wunder
trustpilot.com Oct 01, 2025

Wonderful curtains!

I LOVE these curtains! They are super thick and block out light. I can’t wait to see my en...

A
Anonymous in the City
trustpilot.com Oct 01, 2025

The curtain looks great

The curtain looks great! It is actually an insulated,quilted, single "curtain" to cover a door-sized opening leading to the back hallway of our house....

K
Katherine Bull
trustpilot.com Oct 01, 2025

Insulating Curtains Are Excellent!

Our insulating curtains are absolutely excellent and exceed all expectations. Flawless. We live in winter weather that can get to sub zero t...

G
Ginger Fountain
trustpilot.com Oct 01, 2025

Positively LOVE the quality & the look

Positively LOVE the quality & the look! CLASSY! Heavy duty, waterproof, outdoor curtains. I got the matching sandbags. They are hidden below the curta...

J
Jesse Land
trustpilot.com Oct 01, 2025

Noise dampening curtains for restaurant

We ordered some very large curtains for our restaurant (about 12 feet high x 6-12 feet wide) to help dampen the noise in our industrial space and prov...

S
Spencer Lewis
trustpilot.com Oct 01, 2025

Fantastic curtains were PERFECT

Fantastic curtains were PERFECT! I needed new curtains for my condo. Took the measurements per instructions on the site and placed my order online. Th...

E
Evelyn Johnson
trustpilot.com Oct 01, 2025

I couldn't be more pleased than I was when I saw my special order!

First of all, I was very nervous about buying special order curtains from a company I didn't know personally. I looked at a dozen websites to compare...

K
Kellie
trustpilot.com Oct 01, 2025

Quality of product is fantastic

Quality of product is fantastic. The thermal/soundproof curtain is amazing. Have order...

A
Amy D.
trustpilot.com Oct 01, 2025

True black out and quick shipping

I ordered 3 sets of blackout and sound proofing curtains in a light beige color for my bedroom - they are truly blackout even with the light color and...

E
Elasyn Anglebrandt
trustpilot.com Oct 01, 2025

Truly love these and thick!

I love the curtains and the fabric. They shipped quickly and wrapped beautifully. I will say to add a few inches on your measurements for the folding...

S
Samantha
trustpilot.com Oct 01, 2025

Not very pleased

Not very pleased. The curtains are EXPENSIVE...but appear and f...

J
Jeanne
trustpilot.com Oct 01, 2025

100 % satisfied!!!! I stumbled upon Nicetown via social…

I stumbled upon Nicetown via social media after looking for hours for exactly what we wanted.I loved that there was an option to chat with someone. We...

J
Jamie Lemoine
trustpilot.com Oct 01, 2025

Shade Sails

I ordered a shade sail and sent the dimensions needed for a triangle shaped shade sail. You would think its pretty failsafe, but not with NICETOWN.......

M
Matt
trustpilot.com Oct 01, 2025

Exactly the size I ordered, got them custom made way faster then expected

Exactly the size I ordered, very odd measurements because I ordered the more door type of insulated sound proof curtains for my bedroom windows. Reall...

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Conclusion

Reviews show many customers find NICETOWN’s custom curtains effective for blackout, insulation and noise reduction, and praise fast turnaround on special orders. Multiple reviewers highlight strong value when measurements are accurate and mention lower prices compared to alternatives. However, a recurring theme is inconsistent product finish (uneven hems, color discrepancies) and several reports of unresponsive or limited customer support channels. Prospective buyers should double-check measurements, review return and contact policies, and consider contacting support before ordering custom items.