NICETOWN
Experiences & Reviews
NICETOWN is an online retailer of window treatments and home textile products, known for offering customizable curtains (blackout, thermal, sound-dampening, and outdoor options). Consumers typically search NICETOWN for made-to-measure solutions, insulating panels and budget-friendly blackout curtains. When researching reviews, shoppers often look for information on sizing, material quality, turnaround time, and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report fast production and quick turnaround, but a noticeable group describe poor or inconsistent customer service and support.
Value for money
Several buyers note low prices and expected energy savings; however, others report materials or fit that donโt match perceived value.
User experience
Most customers describe easy ordering, accurate custom sizing, and effective blackout/noise reduction; some report stiff fabric, poor fits, or difficult returns.
Product quality
Many reviews praise thick, insulating, and sound-dampening curtains; recurring issues include uneven hemming, color mismatches, and sagging on shade sails.
Communication
Some customers received proactive measurement checks and helpful callbacks; others report unanswered emails, no voicemail, or unreachable phone lines.
Overall experience
A majority express satisfaction with fit, insulation and price; a consistent minority report product defects and unresponsive or poor customer support.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
I couldn't be more pleased than I was when I saw my special order!
"First of all, I was very nervous about buying special order curtains from a company I didn't know personally. I looked at a dozen websites to compare..."
Scam Chinese company
"Scam Chinese company. Cheap material and wrong size. Horrid customer service. They are..."
Customer Service phone line doesn't exist
"I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callba..."
Noise dampening curtains for restaurant
"We ordered some very large curtains for our restaurant (about 12 feet high x 6-12 feet wide) to help dampen the noise in our industrial space and prov..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
CURTAIN FOR GLASS PANED DOOR WITH TIE UPS
I HAVE PURCHASED BLACKOUT DRAPES WHICH ARE LOVELY! ALSO A BACK DOOR PULL-UP CURTAIN TO BLOCK COLD FROM A GLASS PANED DOOR. I WISH YOUR COMPANY WOULD M...
Great customizable curtains!
I love the customizability of this brand! Perfect for the weird windows shapes in o...
Shade for boat
Ordering the shade was very easy and customer service contacted me to insure my measurements were correct and to get more detail measurements. Shade t...
Scam Chinese company
Scam Chinese company. Cheap material and wrong size. Horrid customer service. They are...
Customer Service phone line doesn't exist
I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callba...
TERRIBLE. DO NOT BUY.
Finally received my curtains after a month and a half. Absolutely, beyond disappointed. I would return them if I thought I would actually get my money...
Wonderful curtains!
I LOVE these curtains! They are super thick and block out light. I canโt wait to see my en...
The curtain looks great
The curtain looks great! It is actually an insulated,quilted, single "curtain" to cover a door-sized opening leading to the back hallway of our house....
Insulating Curtains Are Excellent!
Our insulating curtains are absolutely excellent and exceed all expectations. Flawless. We live in winter weather that can get to sub zero t...
Positively LOVE the quality & the look
Positively LOVE the quality & the look! CLASSY! Heavy duty, waterproof, outdoor curtains. I got the matching sandbags. They are hidden below the curta...
Noise dampening curtains for restaurant
We ordered some very large curtains for our restaurant (about 12 feet high x 6-12 feet wide) to help dampen the noise in our industrial space and prov...
Fantastic curtains were PERFECT
Fantastic curtains were PERFECT! I needed new curtains for my condo. Took the measurements per instructions on the site and placed my order online. Th...
I couldn't be more pleased than I was when I saw my special order!
First of all, I was very nervous about buying special order curtains from a company I didn't know personally. I looked at a dozen websites to compare...
Quality of product is fantastic
Quality of product is fantastic. The thermal/soundproof curtain is amazing. Have order...
True black out and quick shipping
I ordered 3 sets of blackout and sound proofing curtains in a light beige color for my bedroom - they are truly blackout even with the light color and...
Truly love these and thick!
I love the curtains and the fabric. They shipped quickly and wrapped beautifully. I will say to add a few inches on your measurements for the folding...
Not very pleased
Not very pleased. The curtains are EXPENSIVE...but appear and f...
100 % satisfied!!!! I stumbled upon Nicetown via socialโฆ
I stumbled upon Nicetown via social media after looking for hours for exactly what we wanted.I loved that there was an option to chat with someone. We...
Shade Sails
I ordered a shade sail and sent the dimensions needed for a triangle shaped shade sail. You would think its pretty failsafe, but not with NICETOWN.......
Exactly the size I ordered, got them custom made way faster then expected
Exactly the size I ordered, very odd measurements because I ordered the more door type of insulated sound proof curtains for my bedroom windows. Reall...
Conclusion
Reviews show many customers find NICETOWNโs custom curtains effective for blackout, insulation and noise reduction, and praise fast turnaround on special orders. Multiple reviewers highlight strong value when measurements are accurate and mention lower prices compared to alternatives. However, a recurring theme is inconsistent product finish (uneven hems, color discrepancies) and several reports of unresponsive or limited customer support channels. Prospective buyers should double-check measurements, review return and contact policies, and consider contacting support before ordering custom items.