Many customers say Nicetown curtains deliver strong blackout and thermal performance. Several buyers also point to on-time shipping and hands-on support that helped them get the right fit. Other reviews describe weak stitching, sagging shade sails, and fabric that feels stiff or cheap. Some reviewers say they couldn’t reach customer support, leading to sharply different outcomes from one order to the next.
Examples from available reviews (Dec 2021 – Mar 2026).
Insulating curtains exceeded expectations and raised room temperature three degrees.
“We registered a 3 degree warming change after installing the curtains on our doors.”
Customer service verified measurements and delivered a perfect shade.
“Shade turned out perfect and was a lifesaver for the high temperatures in direct sun.”
Reviewer reports cheap materials, wrong size, and poor customer service.
“Scam Chinese company.”
Could not reach customer service after many calls and emails.
“Literally no one there!”
Several reviews describe customer service that double-checked measurements and helped secure custom pieces that fit well. A smaller group reports order problems that didn’t get resolved and weak follow-up after purchase. Those complaints often appear alongside issues like wrong sizes or workmanship flaws.
Many reviewers call the combination of low prices and strong performance a good value. A few disagree and say the curtains look or feel cheaper than the price suggests. Both views show up in high- and mid-rated reviews.
Customers often mention easy installation and strong light blocking with noticeable noise reduction for windows and doors. People using the products on unusual openings or outdoor spaces report good results when support helped with the setup. A minority ran into fit or hanging issues on certain items, including shade sails.
Many reviews point to thick, insulating blackout fabric and heavy-duty outdoor curtains that work as expected. Other reviewers report poor workmanship, incorrect cuts, sagging sails, and fabric that feels stiff or cheap. Both the praise and the complaints focus on how the fabric is made and finished.
Several reviews describe direct contact that cleared up measurements and sped up delivery. Fewer say they got no reply after repeated calls and emails. In those cases, the lack of communication made issues like wrong sizing or unresolved defects harder to fix.
Experiences split between customers who received thermal or blackout curtains that performed well and those who got items that fit poorly or looked poorly finished. Results often track whether customer service got involved during the order and which product was purchased.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Curtains are lovely but need heavier padded fabric for winter.
“I WISH YOUR COMPANY WOULD MAKE THESE IN A HEAVY PADDED FABRIC TO KEEP COLD AND HEAT OUT.”
Customizable curtains fit odd windows and block light and sound.
“I love the customizability of this brand!”
Customer service verified measurements and delivered a perfect shade.
“Shade turned out perfect and was a lifesaver for the high temperatures in direct sun.”
Reviewer reports cheap materials, wrong size, and poor customer service.
“Scam Chinese company.”
Could not reach customer service after many calls and emails.
“Literally no one there!”
Curtains arrived late and were poor quality with stiff fabric.
“Quality of fabrics is terrible.”
Curtains are thick, block light, and reviewer would recommend them.
“I LOVE these curtains! They are super thick and block out light.”
Custom insulated quilted curtain fits well and blocks hot or cold air.
“It is actually an insulated,quilted, single "curtain" to cover a door-sized opening”
Insulating curtains exceeded expectations and raised room temperature three degrees.
“We registered a 3 degree warming change after installing the curtains on our doors.”
Heavy-duty waterproof outdoor curtains look classy and withstand storms well.
“Heavy duty, waterproof, outdoor curtains.”
Large custom curtains improved restaurant noise and met expectations.
“They've definitely helped with the noise.”
Curtains arrived quickly, were high quality, and offered great value.
“Unbeatable price, great customer service, and high quality curtains!”
Customer support ensured measurements and the high-quality curtains arrived quickly.
“When I opened the boxes, I almost cried, they are so lovely!”
Thermal and soundproof curtains are high quality with fast turnaround.
“Quality of product is fantastic.”
Curtains are truly blackout, reduce noise, and ship quickly.
“They are truly blackout even with the light color”
Curtains arrived quickly and look great; allow extra width for fullness.
“I love the curtains and the fabric.”
Curtains seemed overpriced and did not feel or look expensive.
“The curtains are EXPENSIVE...but appear and feel NOT expensive.”
Customer service chat ensured perfect custom fit and workmanship.
“We sent our Rep. pictures of our window along with measurements and the workmanship, color, length and width were perfect.”
Triangle shade sail sags badly despite following measurement instructions.
“there are huge sags in the sail it does not even hang straight!!!!”
Custom insulated soundproof curtains fit exact measurements and perform well.
“Really shocking how well the soundproofing is”
I was quite disappointed in the quality of these curtains, and my spouse was equally unhappy.
The hemming on all of the curtains was uneven, and I'm not sure if it was because they were all cut by hand, but I think it was because of that.
They simply did not lay flat in any way.
A couple of the curtains were cut so badly that they weren't even functional.
In addition, the hue is not what is depicted.
Upon receiving our order of Sage, we discovered that they were considerably more green than they seemed in the picture.
In addition, the tint of the yellow was incorrect.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NICETOWN makes and sells window treatments and soft home furnishings. Its range includes blackout curtains, thermal and insulated curtains, outdoor waterproof curtains, and shade sails. The brand sells through online retail channels and posts product pages with fabric specs, dimensions, and care instructions. Listings also show fabric options, hardware compatibility, and shipping choices.