Reviews show many customers find NICETOWN’s custom curtains effective for blackout, insulation and noise reduction, and praise fast turnaround on special orders. Multiple reviewers highlight strong value when measurements are accurate and mention lower prices compared to alternatives. However, a recurring theme is inconsistent product finish (uneven hems, color discrepancies) and several reports of unresponsive or limited customer support channels. Prospective buyers should double-check measurements, review return and contact policies, and consider contacting support before ordering custom items.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer support ensured measurements and the high-quality curtains arrived quickly.
“When I opened the boxes, I almost cried, they are so lovely!”
Reviewer reports cheap materials, wrong size, and poor customer service.
“Scam Chinese company.”
Could not reach customer service after many calls and emails.
“Literally no one there!”
Large custom curtains improved restaurant noise and met expectations.
“They've definitely helped with the noise.”
Many reviewers report fast production and quick turnaround, but a noticeable group describe poor or inconsistent customer service and support.
Several buyers note low prices and expected energy savings; however, others report materials or fit that don’t match perceived value.
Most customers describe easy ordering, accurate custom sizing, and effective blackout/noise reduction; some report stiff fabric, poor fits, or difficult returns.
Many reviews praise thick, insulating, and sound-dampening curtains; recurring issues include uneven hemming, color mismatches, and sagging on shade sails.
Some customers received proactive measurement checks and helpful callbacks; others report unanswered emails, no voicemail, or unreachable phone lines.
A majority express satisfaction with fit, insulation and price; a consistent minority report product defects and unresponsive or poor customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Curtains are lovely but need heavier padded fabric for winter.
“I WISH YOUR COMPANY WOULD MAKE THESE IN A HEAVY PADDED FABRIC TO KEEP COLD AND HEAT OUT.”
Customizable curtains fit odd windows and block light and sound.
“I love the customizability of this brand!”
Customer service verified measurements and delivered a perfect shade.
“Shade turned out perfect and was a lifesaver for the high temperatures in direct sun.”
Reviewer reports cheap materials, wrong size, and poor customer service.
“Scam Chinese company.”
Could not reach customer service after many calls and emails.
“Literally no one there!”
Curtains arrived late and were poor quality with stiff fabric.
“Quality of fabrics is terrible.”
Curtains are thick, block light, and reviewer would recommend them.
“I LOVE these curtains! They are super thick and block out light.”
Custom insulated quilted curtain fits well and blocks hot or cold air.
“It is actually an insulated,quilted, single "curtain" to cover a door-sized opening”
Insulating curtains exceeded expectations and raised room temperature three degrees.
“We registered a 3 degree warming change after installing the curtains on our doors.”
Heavy-duty waterproof outdoor curtains look classy and withstand storms well.
“Heavy duty, waterproof, outdoor curtains.”
Large custom curtains improved restaurant noise and met expectations.
“They've definitely helped with the noise.”
Curtains arrived quickly, were high quality, and offered great value.
“Unbeatable price, great customer service, and high quality curtains!”
Customer support ensured measurements and the high-quality curtains arrived quickly.
“When I opened the boxes, I almost cried, they are so lovely!”
Thermal and soundproof curtains are high quality with fast turnaround.
“Quality of product is fantastic.”
Curtains are truly blackout, reduce noise, and ship quickly.
“They are truly blackout even with the light color”
Curtains arrived quickly and look great; allow extra width for fullness.
“I love the curtains and the fabric.”
Curtains seemed overpriced and did not feel or look expensive.
“The curtains are EXPENSIVE...but appear and feel NOT expensive.”
Customer service chat ensured perfect custom fit and workmanship.
“We sent our Rep. pictures of our window along with measurements and the workmanship, color, length and width were perfect.”
Triangle shade sail sags badly despite following measurement instructions.
“there are huge sags in the sail it does not even hang straight!!!!”
Custom insulated soundproof curtains fit exact measurements and perform well.
“Really shocking how well the soundproofing is”
I was quite disappointed in the quality of these curtains, and my spouse was equally unhappy.
The hemming on all of the curtains was uneven, and I'm not sure if it was because they were all cut by hand, but I think it was because of that.
They simply did not lay flat in any way.
A couple of the curtains were cut so badly that they weren't even functional.
In addition, the hue is not what is depicted.
Upon receiving our order of Sage, we discovered that they were considerably more green than they seemed in the picture.
In addition, the tint of the yellow was incorrect.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NICETOWN is an online retailer of window treatments and home textile products, known for offering customizable curtains (blackout, thermal, sound-dampening, and outdoor options). Consumers typically search NICETOWN for made-to-measure solutions, insulating panels and budget-friendly blackout curtains. When researching reviews, shoppers often look for information on sizing, material quality, turnaround time, and customer support responsiveness.