Reviews Analyzed
8
We Collect & Analyze Reviews
Nickis
Experiences & Reviews
Nickis is an online retailer focused on children's clothing and accessories, operating an e-commerce storefront that lists branded kidswear, product pages, and customer support channels. Consumers typically interact via the website for browsing, purchases, returns, and shipping arrangements.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
23d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Most reviewers report prompt shipping and helpful staff who resolve order issues; a minority report significant shipping delays or unresolved refund cases.
Share of mentions
Strong
25%
💰
Value for money
One reviewer explicitly mentions competitive pricing and frequent new items; there is insufficient data to generalize value perceptions.
Share of mentions
Mixed
3%
⚡
User experience
Reviewers who mention the site note accurate product images, regular new items, and an easy browsing experience; sample size is small.
Share of mentions
Mixed
9%
🔧
Product quality
Several reviewers praise product quality and accurate representation; one reviewer returned an item saying it did not meet expectations.
Share of mentions
Strong
19%
📞
Communication
Some customers report fast, friendly replies (several praise a staff member named Patrick); others report unanswered emails and unclear delivery notices.
Share of mentions
Mixed
19%
⭐
Overall experience
Most reviewers describe a positive overall experience and repeat purchases; a smaller number report negative overall experiences tied to refunds or delivery.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 – October 2025).
Sweater Jacket
"I was very skeptical about ordering from [REDACTED], but when I received this sweater jacket for my son in the mail today, I was absolutely blown away! The quality is top-notch and it fits him perfectly. The shipping was fast and the item itself looks exactly like the picture shown on Nicki's website. It's nice and lightweight, perfect for layering underneath his winter coat! The customer service was impeccable as well, I actually made a mistake on my shipping address and instead of sending to my billing address like it defaults to, the representative called me and we were able to fix the issue without any problems.
Overall, I'm very pleased with everything about this transaction. Looking forward to shopping again soon. Thank you so much for making a little boy's Christmas wish come true. :-)"
Carrie
Collected.reviews
Dec 16, 2021
Featured for: Detailed positive service and product
Unfortunately a very bad refund experience
"A very frustrating experience . I was so excited to find a shirt for my son but unfortunately, it wasn’t the kind of shirt that I thought it would be..."
Joanna Eriksson
Trustpilot
Oct 01, 2025
Featured for: Unresolved refund, communication failure
Very bad experience and very…
"Very bad experience and very frustrating. I was so excited to shop on this website, but it's my first and last time. It took more than TWO WEEKS to ha..."
L. S.
Trustpilot
Oct 01, 2025
Featured for: Shipping delay and delivery confusion
I love to buy things from this shop…
"I love to buy things from this shop because always update new items and the price is..."
Marin Syllwasschy
Trustpilot
Oct 01, 2025
Featured for: Mentions price, friendly staff
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Joanna Eriksson
trustpilot.com
Oct 01, 2025
Unfortunately a very bad refund experience
A very frustrating experience . I was so excited to find a shirt for my son but unfortunately, it wasn’t the kind of shirt that I thought it would be...
E
Emily
trustpilot.com
Oct 01, 2025
Good service and can be trusted
This is my first time purchasing from nickis and I am a bit nervous when I saw the reviews.However I have...
R
Roline Robertson
trustpilot.com
Oct 01, 2025
The best shop for beautiful kids…
The best shop for beautiful kids clothing, excelle...
M
Marin Syllwasschy
trustpilot.com
Oct 01, 2025
I love to buy things from this shop…
I love to buy things from this shop because always update new items and the price is...
L
L. S.
trustpilot.com
Oct 01, 2025
Very bad experience and very…
Very bad experience and very frustrating. I was so excited to shop on this website, but it's my first and last time. It took more than TWO WEEKS to ha...
K
Katie Dico
trustpilot.com
Oct 01, 2025
Great
Great products. Delivery withi...
R
Ramin
trustpilot.com
Oct 01, 2025
Bare gå i gang
Mega fed side og god lerve...
C
Carrie
Collected.reviews
Dec 16, 2021
Sweater Jacket
I was very skeptical about ordering from [REDACTED], but when I received this sweater jacket for my son in the mail today, I was absolutely blown away! The quality is top-notch and it fits him perfectly. The shipping was fast and the item itself looks exactly like the picture shown on Nicki's website. It's nice and lightweight, perfect for layering underneath his winter coat! The customer service was impeccable as well, I actually made a mistake on my shipping address and instead of sending to my billing address like it defaults to, the representative called me and we were able to fix the issue without any problems.
Overall, I'm very pleased with everything about this transaction. Looking forward to shopping again soon. Thank you so much for making a little boy's Christmas wish come true. :-)
Conclusion
Across these reviews, product quality and overall satisfaction are frequently noted, with multiple customers praising accurate product presentation and repeat purchases. Several reviewers highlight responsive service staff and timely delivery; one staff member (Patrick) is named positively by more than one reviewer. However, there are isolated but serious complaints: two reviewers report unresolved refund or delivery-location issues and significant shipping delays. If you prioritize product quality and responsive staff, many reviewers had positive experiences; if you are concerned about returns or refunds, be aware that some customers reported problems and limited replies.