Across these reviews, product quality and overall satisfaction are frequently noted, with multiple customers praising accurate product presentation and repeat purchases. Several reviewers highlight responsive service staff and timely delivery; one staff member (Patrick) is named positively by more than one reviewer. However, there are isolated but serious complaints: two reviewers report unresolved refund or delivery-location issues and significant shipping delays. If you prioritize product quality and responsive staff, many reviewers had positive experiences; if you are concerned about returns or refunds, be aware that some customers reported problems and limited replies.
Examples from available reviews (Dec 2021 – Feb 2026).
The sweater jacket was high quality, well-fitting, and customer service was excellent.
“The quality is top-notch and it fits him perfectly.”
Customer returned an item and has not received a refund after a month.
“I have not received my refund.”
Long shipping times and delivery issues left the customer frustrated.
“It took more than TWO WEEKS to have my order shipped.”
Shop offers updated items and consistently reasonable prices.
“the price is always not higher”
Most reviewers report prompt shipping and helpful staff who resolve order issues; a minority report significant shipping delays or unresolved refund cases.
One reviewer explicitly mentions competitive pricing and frequent new items; there is insufficient data to generalize value perceptions.
Reviewers who mention the site note accurate product images, regular new items, and an easy browsing experience; sample size is small.
Several reviewers praise product quality and accurate representation; one reviewer returned an item saying it did not meet expectations.
Some customers report fast, friendly replies (several praise a staff member named Patrick); others report unanswered emails and unclear delivery notices.
Most reviewers describe a positive overall experience and repeat purchases; a smaller number report negative overall experiences tied to refunds or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Very good service with quick delivery.
“Very good service, quick delivery”
Customer has been a Nickis client for forty years across generations.
“40 years of Nicki Client.”
Customer is pleased and their son loves the product.
“My son loves it.”
Ordering was easy, delivery quick, and product quality matched description.
“The quality is excellent and fully matches the description.”
Professional service delivered on time even during the holiday season.
“The service was professional and exceeded our expectations.”
Customer is happy with the product quality and fast delivery.
“Happy with the quality and fast delivery”
Customer returned an item and has not received a refund after a month.
“I have not received my refund.”
Good customer service with fast replies and delivery.
“Fast reply and fast delivery.”
Shop offers fast and friendly service for children's clothing.
“excellent, fast and friendly service”
Shop offers updated items and consistently reasonable prices.
“the price is always not higher”
Long shipping times and delivery issues left the customer frustrated.
“It took more than TWO WEEKS to have my order shipped.”
Good products delivered within two weeks, positive experience.
“Delivery within two weeks.”
Great site with good delivery and cool children's brands.
“Mega fed side og god lerveing.”
I was very skeptical about ordering from [REDACTED], but when I received this sweater jacket for my son in the mail today, I was absolutely blown away! The quality is top-notch and it fits him perfectly. The shipping was fast and the item itself looks exactly like the picture shown on Nicki's website. It's nice and lightweight, perfect for layering underneath his winter coat! The customer service was impeccable as well, I actually made a mistake on my shipping address and instead of sending to my billing address like it defaults to, the representative called me and we were able to fix the issue without any problems.
Overall, I'm very pleased with everything about this transaction. Looking forward to shopping again soon. Thank you so much for making a little boy's Christmas wish come true. :-)
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nickis is an online retailer focused on children's clothing and accessories, operating an e-commerce storefront that lists branded kidswear, product pages, and customer support channels. Consumers typically interact via the website for browsing, purchases, returns, and shipping arrangements.