Reviews Analyzed
21
We Collect & Analyze Reviews
NIRA Skin
Experiences & Reviews
NIRA Skin is an online seller of at‑home skincare devices and related products. Consumers researching the brand typically evaluate device performance, shipping and fulfillment, warranty and returns, and customer support before buying. Review readers often look for information on safety, durability, refund policies, and whether customer service resolves faults.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
17d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Many reviewers report order fulfillment, warranty and repair problems; a few note helpful staff or faster-than-expected shipping.
Share of mentions
Weak
23%
💰
Value for money
Several customers describe the devices as expensive relative to lifespan or results; a small number call the price reasonable.
Share of mentions
Weak
9%
⚡
User experience
Limited mentions of site or returns flow problems: examples include inability to remove card details and trouble obtaining return labels.
Share of mentions
Mixed
4%
🔧
Product quality
Reports include defective units, devices that stop working and at least one serious burn; a minority report visible skin improvements.
Share of mentions
Weak
12%
📞
Communication
Frequent complaints of slow, missing or inconsistent replies, missed shipping promises and billing confusion; occasional prompt replies noted.
Share of mentions
Weak
24%
⭐
Overall experience
Most reviewers describe negative overall experiences tied to delivery, device faults and support; a few report satisfactory results and service.
Share of mentions
Weak
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
NIRA Skin Resurfacing Laser
"Nira is the best online site to order lasers. I'm so excited about this purchase, and the price isn't bad at all! I got my lasers shipped on time, actually three days earlier than expected! The customer service reps are very helpful and friendly. They helped me track my order and kept me well informed about my purchase. The laser has perfectly reduced the wrinkles on my skin and I'm very pleased with the results so far. I will continue buying lasers at Nira and I would definitely recommend this site to anyone who is looking forward to purchasing a laser. Thanks Nira! You're the best!"
Jenny
Collected.reviews
Dec 18, 2021
Featured for: Positive review: timely shipping, helpful support
I got a second degree burn on my face…
"I got a second degree burn on my face after using the precision on the lowest setting. It worked OK for a couple of weeks, even though every time I wa..."
Adriana Mitchell, Esq.
Trustpilot
Oct 01, 2025
Featured for: Severe adverse reaction, product safety concern
Poor quality and poor customer service
"I ordered my device in November after a few months the device stopped working I reported the issue and was asked to send a video. I was then sent a ne..."
MRS REBECCA GORMLEY
Trustpilot
Oct 01, 2025
Featured for: Multiple defective units, warranty and refund
Haven’t received Nira Pro 6 weeks after purchasing.
"I have purchased the Nira Pro on the 13 of April and today the 20th of May 2025 has not yet been delivered. I have never encountered a company which i..."
Rosie
Trustpilot
Oct 01, 2025
Featured for: Long non-delivery, fulfillment and communication issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Eddie Gay
trustpilot.com
Oct 01, 2025
This product is great
This product is great . My skin stay moist a...
A
Adriana Mitchell, Esq.
trustpilot.com
Oct 01, 2025
I got a second degree burn on my face…
I got a second degree burn on my face after using the precision on the lowest setting. It worked OK for a couple of weeks, even though every time I wa...
P
Patricia Naughton
trustpilot.com
Oct 01, 2025
Beware
Beware! Fan on pro stopped working - I invested and use(d) both the precision and the pro and was seeing some improvement. However the fan on the pro...
A
Angela Ang
trustpilot.com
Oct 01, 2025
Nira is a HUGE disappointment!
On 20 May 2025, I received an email telling me that my order has been delivered but I didn't receive anything! Seven weeks later, after sending severa...
A
Ann Homer
trustpilot.com
Oct 01, 2025
No result
I have religiously used this device twice a day for a solid three months and have seen NO effect whatsoever, not even the beginnings of any improvemen...
C
Charlotte Blair
trustpilot.com
Oct 01, 2025
After being in touch with a customer…
After being in touch with a customer services representative 4 or 5 times, I’m still waiting for a returns label three weeks after the return was appr...
M
MRS REBECCA GORMLEY
trustpilot.com
Oct 01, 2025
Poor quality and poor customer service
I ordered my device in November after a few months the device stopped working I reported the issue and was asked to send a video. I was then sent a ne...
M
Mary Ann Burrows
trustpilot.com
Oct 01, 2025
Poor customer service
Poor customer service - They repeatedly charge my credit card for a reoccuring subscription that I cancelled. T...
R
Rosie
trustpilot.com
Oct 01, 2025
Haven’t received Nira Pro 6 weeks after purchasing.
I have purchased the Nira Pro on the 13 of April and today the 20th of May 2025 has not yet been delivered. I have never encountered a company which i...
L
Linda CH
trustpilot.com
Oct 01, 2025
Very Poor Order Experience
I ordered the two-laser bundle with the Mother's Day promotion. They were quick to charge me for $800+. 2 weeks later, nothing shipped. They sent out...
J
Jacqueline Brimson
trustpilot.com
Oct 01, 2025
FALSE CLAIMS
I purchased the Nira pro but emailed them at the same time to say that before they sent it to me, could they call me. They sent it to me anyway and di...
L
Lindsey
trustpilot.com
Oct 01, 2025
Overall I got two months out of the…
Overall I got two months out of the device. I was sent one with a hairline fracture (hard to see at first) and then through use it got bigger and bigg...
K
Karen Deakin
trustpilot.com
Oct 01, 2025
I’ve had my device 7 months & it’s…
I’ve had my device 7 months & it’s stopped working. I’ve sent 2 emails...
K
Kathryn Downey
trustpilot.com
Oct 01, 2025
Appalling customer service
They don’t even deserve 1 star !! I agree with all the comments on here, they’re an absolute nightmare to deal with !! I was unlucky enough to get the...
A
Anne
trustpilot.com
Oct 01, 2025
Placed my order over a month ago
Placed my order over a month ago. Still haven’t receive any shipping confirmation. Although customerservice answers my emails i’m only being strung al...
C
Clare Martin
trustpilot.com
Oct 01, 2025
Do not go near - worst customer service I’ve ever experienced!
One star because I have to put something to review. Worst customer experience I have ever encountered, please avoid!! 4 Jan: I emailed to say I had re...
C
Char King
trustpilot.com
Oct 01, 2025
Feels Like A Scam
Apologies first as this is a long one!! This company doesn’t even deserve one star!! I ordered the Nira Laser Bundle on 2nd Dec. They advise you that...
P
PHea
trustpilot.com
Oct 01, 2025
Be warned - Customer service is shocking
I can’t comment on the products, as I’m still to receive my order. Their customer service is awful and...
B
Becky Atkinson
trustpilot.com
Oct 01, 2025
Appalling customer service
Ordered on 30 November- doesn’t appear to have dispatched. Company not...
J
Jane Shutler
trustpilot.com
Oct 01, 2025
2 weeks after ordering I still haven’t…
2 weeks after ordering I still haven’t received my order, after repeatedly emailing they said they would get back to me 3 days ago, but despite furthe...
Conclusion
Customer feedback shows a mix of outcomes: a few buyers report timely delivery and noticeable improvement, while many report delivery delays, defective devices and difficult returns. Common issues in reviews include slow or unhelpful customer support, recurring billing or subscription problems, and limited repair or refund resolutions. Several reviewers describe device failures or safety concerns, whereas a minority report positive product results. If you consider buying, verify current warranty and return policies, confirm shipping timelines and seek independent medical advice for device safety.