Customer feedback shows a mix of outcomes: a few buyers report timely delivery and noticeable improvement, while many report delivery delays, defective devices and difficult returns. Common issues in reviews include slow or unhelpful customer support, recurring billing or subscription problems, and limited repair or refund resolutions. Several reviewers describe device failures or safety concerns, whereas a minority report positive product results. If you consider buying, verify current warranty and return policies, confirm shipping timelines and seek independent medical advice for device safety.
Examples from available reviews (Dec 2021 – Feb 2026).
Product reduced wrinkles and arrived early with helpful service.
“The laser has perfectly reduced the wrinkles on my skin”
Device caused a second-degree burn on user's face.
“I got a second degree burn on my face”
Received multiple nonworking devices and could not secure a refund.
“So no working devices and no refund. Shocking”
Nira Pro not delivered six weeks after purchase despite payment.
“has not yet been delivered.”
Many reviewers report order fulfillment, warranty and repair problems; a few note helpful staff or faster-than-expected shipping.
Several customers describe the devices as expensive relative to lifespan or results; a small number call the price reasonable.
Limited mentions of site or returns flow problems: examples include inability to remove card details and trouble obtaining return labels.
Reports include defective units, devices that stop working and at least one serious burn; a minority report visible skin improvements.
Frequent complaints of slow, missing or inconsistent replies, missed shipping promises and billing confusion; occasional prompt replies noted.
Most reviewers describe negative overall experiences tied to delivery, device faults and support; a few report satisfactory results and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Tried rental subscription, enjoyed the device, and plans to buy it.
“ended up loving the device.”
Customer service is responsive but paid order still not shipped after five weeks.
“still not shipped.”
Long-term use tightened and lightened skin with visible wrinkle improvement.
“I really saw a big improvement in my wrinkles”
Purchased NIRA lasers for wife and she absolutely loved them.
“she absolutely loved it!”
Precision laser removed undereye wrinkles and lifted hooded eyelids effectively.
“removed my undereye wrinkles like magic”
Received quickly and saw noticeable results within about sixty days.
“I have already seen results!”
Device failed after eighteen months and company offered no repair option.
“After about a year and a half, the device became completely inoperable.”
Order not dispatched despite assurances; reviewer will dispute via bank.
“they have not despatched my shipment”
Customer service sent a Nira Pro+ replacement and reviewer is satisfied.
“a very kind customer service person sent me the Nira Pro+”
Device stopped after two uses and customer support has not resolved it.
“Mine stopped working after two uses.”
Received a used device with a broken seal and used skincare product.
“They sent me a used device which had it's seal broken.”
Expensive purchase followed by slow shipping that exceeded ten days.
“slow shipping that takes over 10 days.”
Nira products visibly reduced wrinkles and reversed signs of aging.
“it is like going backwards in time.”
Husband notices skin looks more youthful thanks to the Pro laser.
“my skin looks so youthful”
Purchased Precision laser for mother; her skin looked better in two months.
“her skin looked visibly so much better”
Customer service promptly replaced faulty lasers and replacements currently work.
“they sent me replacements for both lasers.”
Fan stopped working in under two years and support offered only discount.
“the fan in the device stopped working in less than 2 years.”
Product kept skin moist all day and felt silky.
“My skin stay moist all day .”
Device caused a second-degree burn on user's face.
“I got a second degree burn on my face”
Fan on Pro stopped working and device overheated and shut off.
“Fan on pro stopped working - it gets too hot and turns off!”
Order marked delivered but customer never received it or updates.
“my order has been delivered but I didn't receive anything!”
Used device twice daily for three months with no improvement.
“have seen NO effect whatsoever”
Approved return but company failed to provide a return label.
“still waiting for a returns label three weeks after the return was approved.”
Received multiple nonworking devices and could not secure a refund.
“So no working devices and no refund. Shocking”
Company repeatedly charged cancelled subscription and ignored customer requests.
“They repeatedly charge my credit card for a reoccuring subscription that I cancelled.”
Nira Pro not delivered six weeks after purchase despite payment.
“has not yet been delivered.”
Charged for an expensive order that never shipped and lacked updates.
“They were quick to charge me for $800+. 2 weeks later, nothing shipped.”
Device barely heats and treatments take hours, refund appears difficult.
“it is a useless piece of equipment, barely heats up even on the highest setting”
Received a defective device twice and was offered inadequate compensation.
“I Got another defective device with the exact same issue.”
Device stopped working after seven months and customer service didn't reply.
“I’ve had my device 7 months & it’s stopped working.”
Customer service was slow, evasive, and refund was difficult to obtain.
“I’ve received a refund but boy was it hard to get it.”
Order placed over a month ago with no shipping confirmation received.
“Still haven’t receive any shipping confirmation.”
Extremely poor customer service with long delays; refund was eventually issued.
“Worst customer experience I have ever encountered, please avoid!!”
Order delayed, poor communication, and misleading promotions for non-US customers.
“This company doesn’t even deserve one star!!”
Order not received and customer service is slow and unreliable.
“Their customer service is awful and takes forever to respond”
Order not dispatched and company not responding to emails or calls.
“Company not responding to emails, DMS or answering the phone.”
Package stuck at delivery depot and company stopped responding to queries.
“The package has been at the delivery depot for over a week!”
Nira is the best online site to order lasers. I'm so excited about this purchase, and the price isn't bad at all! I got my lasers shipped on time, actually three days earlier than expected! The customer service reps are very helpful and friendly. They helped me track my order and kept me well informed about my purchase. The laser has perfectly reduced the wrinkles on my skin and I'm very pleased with the results so far. I will continue buying lasers at Nira and I would definitely recommend this site to anyone who is looking forward to purchasing a laser. Thanks Nira! You're the best!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NIRA Skin is an online seller of at‑home skincare devices and related products. Consumers researching the brand typically evaluate device performance, shipping and fulfillment, warranty and returns, and customer support before buying. Review readers often look for information on safety, durability, refund policies, and whether customer service resolves faults.