Reviews Analyzed
21
We Collect & Analyze Reviews
Novokart
Experiences & Reviews
Novokart is an online bicycle brand and retailer offering consumer bikes and related accessories. The company markets a range of models (for example mountain and fold-up styles) via web channels and ships to individual buyers. Consumers researching Novokart commonly look for information about product condition, delivery, assembly support, returns, and authenticity of official listings.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
26d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Customer service is frequently reported as responsive and able to resolve issues, but several reviews describe cancellations, unhelpful replies, or delayed refunds.
Share of mentions
Mixed
14%
💰
Value for money
A small set of reviews explicitly mention price: some find the bikes affordable and worth the cost, while quality concerns temper perceived value in a few cases.
Share of mentions
Mixed
3%
⚡
User experience
Many buyers report fast ordering, tracking and quick delivery; however, a substantial number describe long waits, cancelled orders, and difficult returns or exchanges.
Share of mentions
Mixed
21%
🔧
Product quality
Product reports are mixed: several customers praise ride quality and fit, but multiple reviews report assembly errors, broken or misaligned parts, paint defects, and sizing issues.
Share of mentions
Mixed
18%
📞
Communication
Communication experiences vary: many mention clear, prompt support and order updates, while others report incorrect website information, poor stock communication, or slow refund replies.
Share of mentions
Mixed
21%
⭐
Overall experience
Overall impressions are split: numerous customers recommend Novokart after fast delivery and good support, but a notable portion report broken items, cancellations, or refund problems.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
DONT BUY ANYTHING FROM NOVOKART ITS A CON!!!!!
"Order two bikes. Both of them were not the colour bikes I ordered. On both bikes disc brakes front and back broke not setup, built correctly. Chain al..."
Richard white
Trustpilot
Oct 01, 2025
Featured for: Multiple product defects and refund issue
Very quick and accurate service
"Very quick and accurate service; my request to the customer service during the s..."
FC
Trustpilot
Oct 01, 2025
Featured for: Quick, accurate customer service response
Fast delivery and the bike is superb 🤩
"Fast delivery and t..."
Kaye Robles
Trustpilot
Oct 01, 2025
Featured for: Fast delivery and product praise
They cancelled my order
"After hours of searching for bike They couldn't deliver the goods due to covid but yet nothing is mentioned on the website about delivery delays or ca..."
IYZ
Trustpilot
Oct 01, 2025
Featured for: Order cancelled; website lacked updates
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I
IYZ
trustpilot.com
Oct 01, 2025
They cancelled my order
After hours of searching for bike They couldn't deliver the goods due to covid but yet nothing is mentioned on the website about delivery delays or ca...
A
Aleksejs Zolovkins
trustpilot.com
Oct 01, 2025
very nice bike
...
K
Kaye Robles
trustpilot.com
Oct 01, 2025
Fast delivery and the bike is superb 🤩
Fast delivery and t...
P
Pawell
trustpilot.com
Oct 01, 2025
Fair company
I bought two bikes from them at the same time. One was damaged during delivery and danger to ride. No problem with refund. I didn't have to send the b...
M
Mark Flinton
trustpilot.com
Oct 01, 2025
Can't deliver on promise
I bought a fold up mountain bike in-between Xmas and New Year 2020 from Novokart and then received an email from them the next day cancelling the tran...
V
Vito Camarretta
trustpilot.com
Oct 01, 2025
Not recommended
Exaggerately long delivery times, bad purchase process, poor level of assistance, attached guide to mount the bike are frus...
B
Beata T
trustpilot.com
Oct 01, 2025
Unbelievable incorrect information on…
Unbelievable incorrect information on them website!!! I ordered a bike worth about 260 euro. Order NK1446 confirmed on 22 November 2020 next day I got...
F
FC
trustpilot.com
Oct 01, 2025
Very quick and accurate service
Very quick and accurate service; my request to the customer service during the s...
N
Noel Byrne
trustpilot.com
Oct 01, 2025
Purchased 2 bikes
Purchased 2 bikes, one had issues, the other one was prtect. Both bikes were delivered within 10 days to Ireland. Customer service was excellent to de...
J
Jaafar aldaba
trustpilot.com
Oct 01, 2025
Thank you, I received the goods and the delivery was fast
Thank you, I received the go...
M
Mark Thomas
trustpilot.com
Oct 01, 2025
Was told it was upto 6ft mens bike my…
Was told it was upto 6ft mens bike my son 5ft11 bike was to small and would not be...
S
Stevy Chemartin
trustpilot.com
Oct 01, 2025
satisfied
Delivery in 7 days, a good support team an...
R
Richard white
trustpilot.com
Oct 01, 2025
DONT BUY ANYTHING FROM NOVOKART ITS A CON!!!!!
Order two bikes. Both of them were not the colour bikes I ordered. On both bikes disc brakes front and back broke not setup, built correctly. Chain al...
R
Rudy Dujardin from Belgique
trustpilot.com
Oct 01, 2025
Good bikes
Fast and efficient ordering and order tracking. After assembly and speed adjustme...
S
Sammy Samy
trustpilot.com
Oct 01, 2025
Satisfied
After initially receiving a bike with considerable problems Novokart responded to my emails and duly sent a replacement. I...
J
John Lawrence
trustpilot.com
Oct 01, 2025
If your not a biker you will have to…
If your not a biker you will have to take it...
L
Leonard Allen
trustpilot.com
Oct 01, 2025
I'm happy for the service but the size…
I'm happy for the service but the size is where I made the error on. So please inform...
C
Caroline
trustpilot.com
Oct 01, 2025
Mind Counterfeit Novokart!!!!
Hi Novokart, Just remind you that you are so fabulous right now that some stores in amazon sell your COUNTERFEIT bikes. And for whoever wants to have...
r
rodger camacho
trustpilot.com
Oct 01, 2025
Delivery was super fast
Delivery was super fast. The bikes look great and are great to ride. Only reason for 4 stars not 5 was that there is a few paint pro...
J
Jan Mower
trustpilot.com
Oct 01, 2025
Service was efficient from ordering to…
Service was efficient from ordering to delive...
Conclusion
Reviews show a mix of consistent positives and recurring issues. Many customers report quick delivery, accurate order tracking and helpful customer support that resolved problems. At the same time, several reviews describe damaged or poorly assembled bikes, incorrect sizing or colours, cancelled orders, and delayed refunds. Prospective buyers should weigh positive reports of fast delivery and responsive service against the documented product-quality and communication problems, and consider checking return/refund terms and ordering from verified channels.