Many customers describe an easy ordering process, quick delivery, and helpful support when issues come up. Several buyers report major product problems, including bikes arriving damaged or poorly built. Others mention cancelled orders and slow refunds, with little response from the seller. Overall sentiment is split between very satisfied customers and strongly dissatisfied ones.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast delivery and the reviewer finds the bike superb.
“Fast delivery and the bike is superb 🤩”
Customer service handled shipment request quickly and efficiently.
“Very quick and accurate service”
Both bikes were defective with poor build quality and many issues.
“Over all build is very bad.”
Ordered bike then told out of stock; refund delayed and seller unresponsive.
“Nearly 2 weeks now and no money on my account, seller don't reply either!!!”
Service feedback often highlights quick ordering, reliable tracking, and fast handling of shipping requests. Several reviewers say customer service sent replacements and fixed problems. A smaller group reports orders being cancelled because of courier issues or COVID-related disruptions.
Only a few reviews talk directly about value. One reviewer notes good ride quality and minor paint flaws that were acceptable. Elsewhere, repeated quality complaints lowered the sense of value for other buyers.
Many buyers report a smooth first ride after delivery and recommend the product based on how it feels to ride. Some needed a professional to adjust brakes and gears, or ran into sizing issues that prevented returns. For those customers, repair needs or fit problems affected how the purchase turned out.
Several reviews mention bikes arriving damaged, having recurring faults, or showing poor build quality. Other buyers call the bikes very nice or superb. Overall, reviews show a clear split in the condition of bikes on arrival.
Several reviewers point to weak communication about stock status, cancellations, and delayed refunds. At least one says the seller stopped replying after an out-of-stock notice. A few isolated comments suggest buying through official channels, but these are rare.
Reviews paint a polarized picture, with many high ratings and several very negative experiences. Positive stories focus on fast service and rides that met expectations. Negative ones focus on defects, cancellations, and slow or absent updates about refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order cancelled due to COVID without website notice, wasting customer's time.
“they cancelled my order and refunded.”
Reviewer states the bike is very nice.
“very nice bike”
Fast delivery and the reviewer finds the bike superb.
“Fast delivery and the bike is superb 🤩”
One bike arrived damaged; refund issued but product quality is poor.
“Quality is poor”
Order cancelled because courier couldn't deliver; reviewer bought elsewhere.
“cancelling the transaction as the courier could not deliver.”
Long delivery times and multiple product defects made the experience very poor.
“Really bad experience”
Ordered bike then told out of stock; refund delayed and seller unresponsive.
“Nearly 2 weeks now and no money on my account, seller don't reply either!!!”
Customer service handled shipment request quickly and efficiently.
“Very quick and accurate service”
Two bikes delivered within ten days; customer service resolved issues satisfactorily.
“Customer service was excellent to deal with”
Goods received and delivery was fast.
“Thank you, I received the goods and the delivery was fast”
Bike labeled for up to 6ft was too small and return was refused.
“Was told it was upto 6ft mens bike my son 5ft11 bike was to small”
Delivered in seven days with good support and an overall worthwhile product.
“Delivery in 7 days, a good support team and finally a good product that is worth it.”
Both bikes were defective with poor build quality and many issues.
“Over all build is very bad.”
Fast efficient ordering and tracking; bike worked fine after adjustments.
“Fast and efficient ordering and order tracking.”
Novokart sent a replacement after initial problems and resolved issues.
“duly sent a replacement.”
Non-cyclists must take the bike to a shop to adjust brakes and gears.
“If your not a biker you will have to take it to a shop to adjust the brakes and gears out”
Satisfied with service but requests information to return or exchange for a bigger size.
“I'm happy for the service but the size is where I made the error on.”
Warns about counterfeit Novokart bikes sold by third parties and advises buying official.
“I recommend you to buy it from its official website:novokart.com”
Fast delivery and good ride, minor paint issues but good value.
“a few paint problems such as bubbling and chipping”
Ordering to delivery was efficient and order changes were handled promptly.
“Service was efficient from ordering to delivery.”
I decided to treat my son during his 11th birthday. For a long time, he had expressed interest in bikes. I thought this would be a perfect gift. As I searched for online manufacturers, I found NOVAKART. I was indeed excited. They had exactly what I wanted. The customer care was so generous with all the information regarding the bikes, accessories, and prices. We did the transaction by making payment and my order was ready. After the agreed period of shipping, I was informed that my parcel would be delivered to my premises. It was exactly what I ordered and my son was very happy. For all types of bikes at an affordable price, NOVAKAT all the way.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Novokart sells bicycles and related accessories online. Its product pages show model specs, photos, and sizing information. The site also provides assembly guides and spare-parts lists for its bike models. Customers can contact support by email or phone for pre-sales questions and technical help. The documentation and parts lists help with setup and ongoing maintenance.