Reviews show a consistent pattern of responsive customer service resolving many issues, including replacements and order corrections. Product feedback is mixed: several customers praise shampoos and styling results, while others report defective tools or component problems. A notable concern among negative reviews is return shipping and refund handling, including perceived tone in replies. Prospective buyers should check NuMe’s return and shipping policies and consider customer-service responsiveness when evaluating risk for higher-priced styling tools.
Examples from available reviews (Dec 2021 – Feb 2026).
Received helpful staff advice and is pleased with hair results.
“I really like how my hair looks now!”
Shampoo and conditioner made long fine hair feel fuller and softer.
“it made my hair feel fuller and soft and amazing.”
Company refused return shipping and provided condescending customer service.
“they refuse to pay for return shipping.”
Customer service promptly replaced Octowand bases at little or no cost.
“they’re extremely helpful and send me a new base at little to no cost.”
Most reviewers describe helpful, prompt customer support that provides advice, replacements, or fixes; one report criticizes return-shipping stance.
Very few reviews mention value explicitly; the single mention describes a purchase as overpriced and disputes over return costs.
Users report an updated, easy-to-navigate website and straightforward ordering, with quick resolution when items were missing from orders.
Product feedback is mixed: multiple positive remarks about shampoos and styling results, but some users reported defective tools or part failures.
Customers note responsive messaging and occasional free samples, though one review described a condescending reply regarding a return dispute.
Most reviewers report positive overall experiences—satisfactory results, replacements, or prompt fixes—while a minority faced defects and return issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shampoo and conditioner made long fine hair feel fuller and softer.
“it made my hair feel fuller and soft and amazing.”
Company refused return shipping and provided condescending customer service.
“they refuse to pay for return shipping.”
Customer service promptly replaced Octowand bases at little or no cost.
“they’re extremely helpful and send me a new base at little to no cost.”
Customer service promptly fixed a missing item and shipped it.
“I love their shampoo.”
My name is Keyring and I'm a happy customer of NuMe. The company sent me an email with a discount code for ceramic straighteners and I decided to give it another try, as before I wasn't very well informed about the services and prices they provide. The website has been updated, I was able to choose the best option for me and place my order in just a few minutes. The staff helped me understand which hair straightener should match my requirements and gave me excellent advice about using them. It's been two weeks since I placed the order and I really like how my hair looks now!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NuMe is a consumer haircare and styling brand selling hair tools and personal care products through an online storefront. It targets at-home styling users and typically offers a mix of styling devices and haircare items. Shoppers researching NuMe often look for product reliability, customer support, and return policies when comparing styling irons, wands, shampoos, and serums.