Reviews Analyzed
5
We Collect & Analyze Reviews
NuMe
Experiences & Reviews
NuMe is a consumer haircare and styling brand selling hair tools and personal care products through an online storefront. It targets at-home styling users and typically offers a mix of styling devices and haircare items. Shoppers researching NuMe often look for product reliability, customer support, and return policies when comparing styling irons, wands, shampoos, and serums.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
23d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers describe helpful, prompt customer support that provides advice, replacements, or fixes; one report criticizes return-shipping stance.
Share of mentions
Strong
24%
💰
Value for money
Very few reviews mention value explicitly; the single mention describes a purchase as overpriced and disputes over return costs.
Share of mentions
Weak
5%
⚡
User experience
Users report an updated, easy-to-navigate website and straightforward ordering, with quick resolution when items were missing from orders.
Share of mentions
Strong
10%
🔧
Product quality
Product feedback is mixed: multiple positive remarks about shampoos and styling results, but some users reported defective tools or part failures.
Share of mentions
Mixed
24%
📞
Communication
Customers note responsive messaging and occasional free samples, though one review described a condescending reply regarding a return dispute.
Share of mentions
Mixed
14%
⭐
Overall experience
Most reviewers report positive overall experiences—satisfactory results, replacements, or prompt fixes—while a minority faced defects and return issues.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (December 2021 – October 2025).
ceramic straighteners
"My name is Keyring and I'm a happy customer of NuMe. The company sent me an email with a discount code for ceramic straighteners and I decided to give it another try, as before I wasn't very well informed about the services and prices they provide. The website has been updated, I was able to choose the best option for me and place my order in just a few minutes. The staff helped me understand which hair straightener should match my requirements and gave me excellent advice about using them. It's been two weeks since I placed the order and I really like how my hair looks now!
"
Donalson
Collected.reviews
Dec 16, 2021
Featured for: Positive: staff help and UX
Best Ever
"I just tried the shampoo and conditioner.And it is by far the best I have every year. I have long fine hair, it made my hair f..."
Kris Angier
Trustpilot
Oct 01, 2025
Featured for: Positive product review and samples
Bad Customer Service
"Do not order from them if you have the expectation you can just ship it back. Most companies provide FREE RETURN SHIPPING for their products because t..."
Chelsi
Trustpilot
Oct 01, 2025
Featured for: Negative: returns, defect, condescending reply
Octowand Base Problems
"I’ve had several problems with my NuMe Octowand base. Each time I contact custome..."
Paige
Trustpilot
Oct 01, 2025
Featured for: Product issue resolved by service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kris Angier
trustpilot.com
Oct 01, 2025
Best Ever
I just tried the shampoo and conditioner.And it is by far the best I have every year. I have long fine hair, it made my hair f...
C
Chelsi
trustpilot.com
Oct 01, 2025
Bad Customer Service
Do not order from them if you have the expectation you can just ship it back. Most companies provide FREE RETURN SHIPPING for their products because t...
P
Paige
trustpilot.com
Oct 01, 2025
Octowand Base Problems
I’ve had several problems with my NuMe Octowand base. Each time I contact custome...
S
Serenia Greeno
trustpilot.com
Oct 01, 2025
I used to get their shampoo and…
I used to get their shampoo and conditioner from Kohls and haven't been able to find it and found their website. I'm glad I did I love their shampoo....
D
Donalson
Collected.reviews
Dec 16, 2021
ceramic straighteners
My name is Keyring and I'm a happy customer of NuMe. The company sent me an email with a discount code for ceramic straighteners and I decided to give it another try, as before I wasn't very well informed about the services and prices they provide. The website has been updated, I was able to choose the best option for me and place my order in just a few minutes. The staff helped me understand which hair straightener should match my requirements and gave me excellent advice about using them. It's been two weeks since I placed the order and I really like how my hair looks now!
Conclusion
Reviews show a consistent pattern of responsive customer service resolving many issues, including replacements and order corrections. Product feedback is mixed: several customers praise shampoos and styling results, while others report defective tools or component problems. A notable concern among negative reviews is return shipping and refund handling, including perceived tone in replies. Prospective buyers should check NuMe’s return and shipping policies and consider customer-service responsiveness when evaluating risk for higher-priced styling tools.