Reviews consistently highlight Oakywood’s product craftsmanship, with many buyers praising solid materials, neat packaging and durable design. Repeat themes include helpful customer support that can resolve damaged shipments by providing replacements. At the same time, several customers report delivery delays, stalled tracking, missing hardware and complications with returns or refunds. If you plan to order, factor in longer lead times for custom items, check carrier options for your region and keep order/tracking communications saved to expedite any service requests.
Examples from available reviews (Dec 2022 – Feb 2026).
Company replaced damaged desk quickly after proof provided.
“Amazing serrvice and customer support!”
Desk arrived incomplete without all screws, leaving it unusable.
“They forgot to include any screws to attach the legs.”
Custom shelf and drawer fit perfectly; build quality is excellent.
“The build quality is EXCELLENT”
Item not received after three weeks; tracking stuck in Den Haag.
“it is still in DEN HAAG awaiting international departure”
Reviewers commonly describe responsive, helpful customer support that issues replacements or answers questions quickly; a minority report unresolved promises.
Some customers find product quality matches the price, while others note high shipping costs or refund/return handling that reduce perceived value.
Ordering and delivery experiences vary: many report smooth purchases and on-time delivery, but several customers face long delays or unshipped orders.
Most reviews praise solid build, attractive materials and careful packaging; a smaller number mention missing parts or items damaged in transit.
Customers often note helpful, timely replies and order updates; others report stalled tracking, limited carrier options or unclear product descriptions.
Overall impressions skew positive for product design and durability, though recurring shipping and returns issues affect some buyers' final assessments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a wooden laptop stand and phone dock from Oakywood and I am incredibly impressed with both the quality of the products and the experience I had with their customer service team.
First of all, both the laptop stand and phone dock are beautifully crafted from sustainably sourced wood. They not only look great on my desk, but they feel sturdy and durable as well. The laptop stand has elevated my workspace to a more comfortable height which has improved my posture during long work hours.
As for customer service, I had an issue where one of the items arrived slightly damaged in shipping. I reached out to Oakywood's customer service team through their website and received a response within just a few hours! They were extremely helpful, friendly, and resolved my issue quickly by sending me a replacement item free of charge.
Overall, I highly recommend Oakywood's sustainable home office products without hesitation. Their attention to detail in product design along with top-notch customer service makes them stand out among other manufacturers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Oakywood is an e-commerce company that sells wooden desks, desk accessories and related home‑office products, often offering custom dimensions and international delivery. Consumers researching Oakywood typically look for information about product build, lead times for custom items, shipping options and the company’s customer support practices.