Reviewers often describe problems after purchase, especially with order issues and product finishes. Many complaints mention shipping mistakes, hard-to-process returns, and support that does not respond. Another set of reviews highlights fast delivery, correct fit, and easy installation. Overall, feedback splits sharply between durability/support problems and smooth installation experiences.
Examples from available reviews (Oct 2025 – Mar 2026).
Running boards rusted soon after warranty and company refused replacement.
“DON'T BUY ODERO RUNNING BOARDS, THEY RUST!”
Company processed duplicate orders and failed to cancel or refund one.
“They processed 2 orders and charged my credit card twice.”
Customer service was unresponsive and returns were made intentionally difficult.
“All inquiries or questions must be submitted by email.”
Step rails are high quality, very easy to install, and recommended.
“Super easy to install.”
Many reviews describe wrong orders or missing parts on arrival. Several customers say returns were difficult, pointing to restocking fees, slow refunds, or no reply. A smaller group reports quick fixes and acceptable customer support.
Value comes up only occasionally. When reviewers mention it, they link it to fast shipping and correct fit. Other reviews mention surprise charges, duplicate billing, or return fees that made the purchase feel less worthwhile.
Many reviewers say parts did not line up or needed modifications to fit. Several also point to unclear or mistake-filled instructions that made installation harder. Another group reports a quick install and a perfect fit for side steps and floor liners.
Reviews repeatedly mention early rust and finish breakdown on metal accessories. Customers cite poor welding, coatings that chip, and rust showing up too soon. A minority report good fit and finish on step rails and some mats.
Many reviewers say phone calls went unanswered and email replies took a long time. Several describe shipments sent to the wrong address and website recommendations that did not match their vehicle. A few reviewers report prompt communication and issues resolved.
Feedback falls into two clear camps: frequent complaints about after-sale support and durability, and a smaller group praising fit, looks, and delivery speed. The overall picture shows recurring problems with order handling and quality control, alongside a few positive product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: March 2026
Running boards arrived dented and paint began peeling soon after purchase.
“Quality of these running boards is very poor.”
Customer service failed to respond and address change requests were ignored.
“they never answer the phone.”
Company addressed an issue quickly and the customer became satisfied.
“OEDRO is a great company stands by there product.”
Running boards rusted after one winter and deteriorated further subsequently.
“rust started after just one Wisconsin winter.”
Customer service was unresponsive and returns were made intentionally difficult.
“All inquiries or questions must be submitted by email.”
Waiting for return assistance after receiving the wrong-sized item with no response.
“Still waiting to return the item.”
Company sent the wrong bed cover and refused to pay return shipping.
“they will send $100 for me to keep the wrong one.”
Trunk mat did not fit and returns involved a 20% restocking fee.
“20% stocking fee upon return.”
Wrong size shipped, phone support failed, and company demanded return fees.
“phone doesn't work !!!.”
Floor mats fit poorly with misaligned holes and required heating to conform.
“holes for the lock down clips are about three quarters of an inch off”
Installation instructions were poorly written and unclear, causing installation difficulties.
“The installation instructions were rife with misspellings and vague”
Fit and finish were good but visible stainless bolts affected appearance.
“EVERYTHING was black except the carriage bolts that secure the brackets to the pinch weld.”
Returns are difficult, leaving customers stuck with ill-fitting products.
“Do not purchase unless you want to be stuck with it if it does not fit your vehicle.”
Website recommended the wrong product and company refused full refund.
“This is a terrible website”
No response to a service question for three weeks.
“No response to a service question. 3 weeks.”
Two sets rusted within months and warranty replacement was denied.
“Two sets of defective products.”
Ordered parts did not fit the claimed vehicle model.
“Not an exact fit as stated.”
Company did not send a required part and refused to help.
“Oedro did not send a needed part to attach the soft tonneau cover”
Bull bar and running boards began rusting within a short time.
“BOTH items are rusting!!”
Running boards rusted soon after warranty and company refused replacement.
“DON'T BUY ODERO RUNNING BOARDS, THEY RUST!”
Coating chipped within two months and company stopped responding.
“In less than 2 months the coating started to chip off”
Running boards were poorly welded and warranty replacement was unsuccessful.
“Running bords / step bars were not welded properly.”
Order shipped to the wrong address and customer service was unresponsive.
“shipped to wrong address, no help over 10 days of trying to get help”
Company processed duplicate orders and failed to cancel or refund one.
“They processed 2 orders and charged my credit card twice.”
Floor mats did not align with knobs and refund offer was inadequate.
“holes did not line up with the knobs.”
Returned item received but refund was delayed over a month.
“NO REFUND AFTER 34 DAYS WAIT”
Step rails are high quality, very easy to install, and recommended.
“Super easy to install.”
Mats did not fit the vehicle and returns required extra effort.
“they did not fit my vehicle.”
Side steps fit perfectly and were installed quickly by one person.
“fit perfect”
Floor liners fit well but bunch near the driver door when closed.
“fit perfectly except the front driver side door hits the liner on floor near the door”
Mats arrived early and looked great after installation.
“The floor mats look fantastic on my car.”
Mats exceeded expectations with fast shipping and exact fit.
“fast shipping!”
Rear bumper shipped quickly, installed easily, and improved truck appearance.
“Quick shipment, easily install rear bumper”
Order delayed with only a shipping label created and no shipment yet.
“it's been 2 weeks and they have created a shipping label.”
Customer service and product experience were reported as excellent.
“Great Customer service and great product”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OEDRO sells automotive accessories such as running boards, side steps, and step rails for trucks and SUVs. It also offers floor mats and liners, soft tonneau and bed covers, plus rear bumpers and bull bars. Items ship through an online store that lists vehicle-specific fit details and includes mounting hardware. OEDRO also provides replacement parts and accessories for pickup trucks and passenger vehicles.