Reviews show a clear pattern of recurring product defects (rusting, chipping, fitment and weld problems) paired with many reports of slow or unhelpful after‑sales support. At the same time, a subset of customers report good fit, fast shipping and straightforward installation. If you consider Oedro, verify exact fitment for your vehicle, retain order and return documentation, and review warranty/return timelines before purchase. For risk mitigation, inspect incoming parts promptly and photograph defects immediately when contacting support.
Examples from available reviews (Oct 2025 – Feb 2026).
Running boards rusted soon after warranty and company refused replacement.
“DON'T BUY ODERO RUNNING BOARDS, THEY RUST!”
Company processed duplicate orders and failed to cancel or refund one.
“They processed 2 orders and charged my credit card twice.”
Step rails are high quality, very easy to install, and recommended.
“Super easy to install.”
Customer service and product experience were reported as excellent.
“Great Customer service and great product”
Many reviewers report warranty denials, delayed or no callbacks, and unresolved order problems when seeking help after defects.
Multiple buyers say products failed prematurely or refunds were slow, producing complaints that the purchase did not represent good value.
Accounts vary: some report fast shipping and simple installs, while others describe ordering errors, slow fulfillment and return hassles.
Frequent reports of rust, chipping coatings, poor welds and fitment issues contrast with several reviews praising fit, finish and easy installation.
Many customers describe slow, missing or unhelpful responses about missing parts, refunds or replacements; a small number report good contact.
Overall impressions are mixed but lean negative: several positive installs and fast deliveries exist, yet numerous detailed defect and support complaints recur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: February 2026
Running boards arrived dented and paint began peeling soon after purchase.
“Quality of these running boards is very poor.”
Customer service failed to respond and address change requests were ignored.
“they never answer the phone.”
Company addressed an issue quickly and the customer became satisfied.
“OEDRO is a great company stands by there product.”
Running boards rusted after one winter and deteriorated further subsequently.
“rust started after just one Wisconsin winter.”
Customer service was unresponsive and returns were made intentionally difficult.
“All inquiries or questions must be submitted by email.”
Waiting for return assistance after receiving the wrong-sized item with no response.
“Still waiting to return the item.”
Company sent the wrong bed cover and refused to pay return shipping.
“they will send $100 for me to keep the wrong one.”
Trunk mat did not fit and returns involved a 20% restocking fee.
“20% stocking fee upon return.”
Wrong size shipped, phone support failed, and company demanded return fees.
“phone doesn't work !!!.”
Floor mats fit poorly with misaligned holes and required heating to conform.
“holes for the lock down clips are about three quarters of an inch off”
Installation instructions were poorly written and unclear, causing installation difficulties.
“The installation instructions were rife with misspellings and vague”
Fit and finish were good but visible stainless bolts affected appearance.
“EVERYTHING was black except the carriage bolts that secure the brackets to the pinch weld.”
Returns are difficult, leaving customers stuck with ill-fitting products.
“Do not purchase unless you want to be stuck with it if it does not fit your vehicle.”
Website recommended the wrong product and company refused full refund.
“This is a terrible website”
No response to a service question for three weeks.
“No response to a service question. 3 weeks.”
Two sets rusted within months and warranty replacement was denied.
“Two sets of defective products.”
Ordered parts did not fit the claimed vehicle model.
“Not an exact fit as stated.”
Company did not send a required part and refused to help.
“Oedro did not send a needed part to attach the soft tonneau cover”
Bull bar and running boards began rusting within a short time.
“BOTH items are rusting!!”
Running boards rusted soon after warranty and company refused replacement.
“DON'T BUY ODERO RUNNING BOARDS, THEY RUST!”
Coating chipped within two months and company stopped responding.
“In less than 2 months the coating started to chip off”
Running boards were poorly welded and warranty replacement was unsuccessful.
“Running bords / step bars were not welded properly.”
Order shipped to the wrong address and customer service was unresponsive.
“shipped to wrong address, no help over 10 days of trying to get help”
Company processed duplicate orders and failed to cancel or refund one.
“They processed 2 orders and charged my credit card twice.”
Floor mats did not align with knobs and refund offer was inadequate.
“holes did not line up with the knobs.”
Returned item received but refund was delayed over a month.
“NO REFUND AFTER 34 DAYS WAIT”
Step rails are high quality, very easy to install, and recommended.
“Super easy to install.”
Mats did not fit the vehicle and returns required extra effort.
“they did not fit my vehicle.”
Side steps fit perfectly and were installed quickly by one person.
“fit perfect”
Floor liners fit well but bunch near the driver door when closed.
“fit perfectly except the front driver side door hits the liner on floor near the door”
Mats arrived early and looked great after installation.
“The floor mats look fantastic on my car.”
Mats exceeded expectations with fast shipping and exact fit.
“fast shipping!”
Rear bumper shipped quickly, installed easily, and improved truck appearance.
“Quick shipment, easily install rear bumper”
Order delayed with only a shipping label created and no shipment yet.
“it's been 2 weeks and they have created a shipping label.”
Customer service and product experience were reported as excellent.
“Great Customer service and great product”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Oedro is an online retailer and brand focused on aftermarket automotive accessories for passenger vehicles and light trucks. Consumers typically research fitment, durability and after-sales support when comparing aftermarket parts and accessories from online vendors.