Many shoppers highlight fast shipping, helpful sales staff, and a well-chosen product selection. A distinct, recurring set of reviews describes customer service that doesn’t respond, orders that never arrive, and billing or tariff charges left unresolved. Most describe the website and checkout as easy to use, though a few mention bugs with discount codes, size dropdowns, and shopping baskets. Return experiences vary: some report smooth exchanges, while others say refunds were denied or follow-up never came.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never received and company did not respond to inquiries.
“The worst customer service ever!!!!!”
Dress did not match advertisement and fabric was poor quality.
“The dress looks nothing like the picture in the ad.”
Received quality products with fast shipping and discounts.
“quality products, fast shipping, discount offers”
Staff were courteous, efficient, and customer centric.
“Courteous, efficient and customer centric”
Several reviewers describe staff and sales teams as friendly and knowledgeable, with orders processed quickly. Some report easy returns and fast replacements. A notable minority mention delayed holiday deliveries, and at least one says a refund was denied after trying to return an item.
Pricing and discounts come up only occasionally. When they do, shoppers mention sometimes seeing lower prices on arrival and receiving discount offers. One reviewer says a welcome code could not be applied at checkout.
Many shoppers say the site is easy to navigate, ordering is quick, and the catalog pages feel well curated. A few repeat usability problems, including a size dropdown that doesn’t work, items disappearing from the basket, and occasional trouble during payment. One reviewer notes there was no live chat when they had post-purchase questions.
Many reviews praise quality, fit, and design. Several link fast delivery with products that feel well made. A smaller group says some dresses didn’t match the photos or the fabric felt low quality.
A strong cluster of reviews says emails and calls went unanswered and that they couldn’t cancel or track orders even after repeated attempts. Multiple customers report orders that never arrived, surprise tariff bills, payments being held, and a request to delete an account that was ignored. These issues show up across shipping, billing, and privacy concerns.
Reviews split sharply between smooth purchases with fast shipping and helpful staff, and major failures tied to non-delivery and unanswered support. The result is polarized: some customers report full satisfaction, while others describe unresolved problems that block or disrupt transactions. Whether operations run consistently seems to shape whether a shopper’s experience is positive or negative.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Could not apply discount code during first purchase.
“Was disappointed that could not use app20 code with first purchase.”
Dress was stunning and fit well; service was timely.
“The dress is stunning and fits like a glove.”
Item was gorgeous but did not fit.
“Absolutely gorgeous. So sad they did not fit.”
Sneakers were comfortable, stylish, and had good platform.
“The P448 Aria Sneakers are comfortable, with just enough platform, and super cute!”
Shipping time differed drastically and customer service did not respond.
“When i checked out my shipping time was listed as 3 to 5 days”
Great item selection and very helpful customer service.
“Great selection of items. Customer service was very helpful”
The product is not the first quality.
“The product is not the first quality.”
Site navigation and ordering were quick and easy.
“Navigation through the site and placing an order was quick and easy.”
Reviewer had trouble paying with credit card and found system hard.
“I felt it was hard to use your system”
Shopping experience was great and reviewer excited about purchase.
“Great shopping experience, lovely company.”
Reviewer received excellent customer service via chat conversation.
“Received excellent customer service from a chat conversation.”
Shopper liked rewards but experienced a bug where basket items disappeared.
“The only thing is that basket has the bug when some of products disappear”
Olivela had the product in stock and delivered it quickly with free shipping.
“Olivela had both in stock and received them in 2 days, free shipping...cant beat that!”
Despite negative reviews, shipment was fast and jacket arrived at lower price.
“But it was fast shipping and nice jacket.”
Product was available, competitively priced, and arrived within days.
“I'll order from Olivela again!”
First of all, STAY AWAY FROM THIS COMPANY! This company is a total and complete scam. They take your money- then never send your product. You’ll spend weeks getting the runaround with them flat out telling you “it’s been shipped” with a fake tracking number that never updates and that you have to refuse the product they never sent in order to get your refund. Their Customer Service is PATHETIC! You can’t “speak” to a rep. You communicate through emails. We exchanged emails for a couple of months and NOT one issue was resolved!! I would NOT recommend either of their products until they get a real customer service department where you can speak to a representative. Any product is only as good as its Customer Service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Olivela runs an online retail site selling apparel and accessories. Each item page shows photos, sizing details, and pricing. Shoppers add products to a cart, check out online, and choose shipping options. The company offers customer-support channels and handles returns and payment processing for online orders.