The available review highlights a failed delivery condition and an unsatisfactory customer service response: the buyer received a damaged item and was told to return it at their own expense or accept a gift card. That specific account suggests consumers should verify the seller’s return policy and shipping damage procedures before purchasing closeout items. If responsive, fault-accepting customer service is important to you, this review signals potential risk; however the reviewer also noted product appeal despite the damage. Because only one review is available, look for additional customer feedback or contact the seller directly to confirm current return and damage policies before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
Item arrived damaged and owner told me to return it at my expense.
“they have great products but terrible customer service”
Reviewer reports poor returns handling and an unwilling owner response; refund options were limited and return costs were shifted to the buyer.
No comments about pricing, discounts, or perceived value in the available review.
The review does not mention website, checkout, or app experience, so user-interface impressions are not available.
One reviewer received a damaged item but also described the company as having “great products,” indicating both product appeal and at least one quality issue.
Communication was described as dismissive: the owner refused to accept fault and offered only return-or-gift-card options, perceived as unhelpful.
Overall impression in the review is negative: damaged shipment plus unsatisfactory service led the buyer to stop doing business with the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product matched description, was good quality and delivered fast.
“products as described, good quality, fast delivery”
Product was good and delivery was prompt.
“Good product prompt delivery thank you very much 👌”
Staff were professional and the experience was hassle-free.
“Professional staff and a hassle-free experience, I will consider using your company again for further purchases, Thank you.”
Multiple orders arrived on time without issues.
“Always been on time.”
Package arrived well packed and promptly; product matched images.
“Package arrived well packed and promptly despite being a semi rural area. Product was as depicted in images onsite. Very happy with purchase.”
Purchased camping equipment and had a fantastic experience.
“I recently purchased camping equipment from Outdoors Warehouse and had a fantastic experience”
Ordering was easy, delivery fast, and prices were great.
“Fast delivery ease of ordering and great prices, can't ask for much more”
Product was excellent and arrived quickly.
“Absolutely great product and arrived very quickly!”
Website policies were unclear and requests for reviews felt pushy.
“Policies aren’t clear on website, very pushy for review.”
Received wrong nylon bushes for the spotlight.
“Wrong nylon bushes. For spot light.”
Order was dispatched same day and delivered within the week.
“Express service in dispatching same day 10/10 Delivery within the week. 😀”
Service was quick and the product quality was excellent.
“Quick service, excellent quality product, good price.”
Product was good but postage/shipping was very slow.
“good product, but the postage was very slow”
Customer reported a great experience.
“Great experience 👍👍👍”
Order processing was quick and the service and product were praised.
“Quick order processing and dispatch.Great service for I think a great product. Use will tell me.”
Product was enjoyable and buyer plans to shop there again.
“Great product, lots of fun. Santa will be shopping there this xmass.”
Team were helpful in getting the slingshot.
“The team were helpful in getting me my slingshot. Those crows won’t know what’s coming!”
Reviewer stated the product was excellent.
“Excellent product”
Customer reported their order never arrived.
“My order never arrived”
Purchase process was easy and postage was quick and reliable.
“Purchase was easy and postage quick and reliable.”
I had a bad experience with Online Outdoor Closeouts. I ordered an item from them and it arrived damaged. When I complained the owner told me that I could either send the case back for a refund or get a gift card for the value of the case. When I said that was unacceptable, he told me to return it at my own expense. So I made the choice not to do business with them anymore. In sum, they have great products but terrible customer service and they refuse to admit their fault. I finally gave up. I would not order from them again because of their poor customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Online Outdoor Closeouts is an online retailer focused on selling discounted and closeout outdoor gear and accessories. The business model typically involves inventory clearance, limited-run items, and reduced-price listings aimed at bargain-seeking consumers. People searching reviews often want information on product condition, return policies, and customer support responsiveness for clearance merchandise.