Customer feedback in these reviews highlights consistently strong after‑sales support: many reviewers describe fast responses, rapid replacement parts, and case handling that restored the product quickly. At the same time, multiple reviews point to recurring product issues (broken pizza stones, ignition or regulator problems, occasional damaged deliveries). Prospective buyers should weigh the brand’s responsive service and ready parts replacement against the reported durability concerns, and check warranty and spare‑parts availability for their model. For comparison shopping, consider reading model‑specific reviews (Koda vs Karu) and clarifying the company’s replacement policy before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Ooni sent a replacement stone within an hour after request.
“within an hour of a very easy online request process I have a new stone on the way.”
Gas sometimes fails to stay alight, causing frustrating cooking.
“gas does not always stay alight when igniting the gas ooni”
Ooni resolved product issues quickly and sent unexpected free replacements.
“Ooni insisted on sending it free of charge”
Ooni investigated missed delivery and resent the order promptly.
“they would resend my order, which has now arrived.”
Most reviewers describe fast, helpful after‑sales support and frequent, no‑hassle replacement of parts or units when problems arise.
A few reviewers call their purchase the "best purchase ever" and strongly recommend Ooni, but explicit price/value comments are limited.
Many users report regular, enjoyable use (learning dough, frequent pizzas); a minority report frustrating ignition or reliability issues.
Several reports of component failures (stone breakage, ignition problems, corrosion, damaged items on delivery) contrast with some praise for materials.
Reviewers frequently note prompt email responses, clear instructions, fast processing of requests, and arranged couriers for replacements or collections.
Overall reviewers are satisfied: most highlight positive outcomes from support and continued enjoyment, though isolated durability concerns exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am sure this review will help people who would want to buy Ooni products as they are the only one who cares for their customers. TBH, they have incredible customer service that I ever had experienced. They responded promptly to my inquiries and feedbacks. I had purchased many ovens from different companies before but never got such customer care as I got from Ooni. Also, the oven was really a great product with the best materials used in it too! I would like to say that, I am very impressed with the quality of the product and customer service. And I highly recommend this oven to anyone!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ooni makes compact outdoor pizza ovens and related accessories for home cooks. The brand offers gas and wood/charcoal models (examples include Koda and Karu), pizza stones, and modular accessories sold direct-to-consumer and through retailers. Common online searches focus on model comparisons, customer support, replacement parts and build quality.