Several reviewers say customer support stopped responding after they received the wrong or defective parts. Complaints repeatedly mention hardware issues with headlights, taillights, bulbs, and wiring harnesses. One review says a replacement fixed the problem and the product worked. Negative accounts also include delivery delays and one large order that was paid for but not delivered.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer warns others after receiving wrong parts and denied returns.
“They dont accept returns!”
Reviewer paid $2400 and still hasn't received ordered products months later.
“I have yet to receive anything.”
Reviewer reports recurring hardware failures and poor durability of lights.
“The harness quality is terrible”
Product arrived faulty but was replaced and now works well.
“Unfortunately, it was faulty.”
Several reviewers say customer support did not respond after they filed complaints. Some describe returns being denied, warranty claims going unanswered, and orders left unresolved for long periods. These issues show up across separate reviews.
Reviewers describe paying for items that arrived damaged or never showed up, raising clear value concerns. Denied returns and unhonored warranties increase the risk of being stuck with the cost. One review reports a replacement that restored value, but that result is rare in the sample.
A few reviewers mention tough installs and poor fitment on certain parts. Several point to short wiring, thin instructions, and mismatched components that make installation harder. Positive usability comments are mostly limited to isolated praise for specific light types.
Multiple reviews describe defective or incompatible headlights, taillights, bulbs, and weak harnesses. Reviewers report repeated failures and problems right out of the box. One reviewer says a replacement worked, but most comments focus on defects.
Reviewers repeatedly say their messages got no response, including emails with invoices or photos. Several mention no confirmation on returns and no follow-up on warranty claims. Another account describes a long non-delivery after a large payment.
Most reviews describe unresolved problems tied to service and product reliability. Many one-star accounts stand in sharp contrast to one high-rated review that credits a replacement. Overall, the comments point to risk around post-purchase support and parts that may not fit.
For each review, the core experience based on original source reviews.
Sources: bbb.org (7) · Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports a tail light failed and no customer support response.
“Do not buy from oracle they do not stand behind there product.”
Reviewer warns others after receiving wrong parts and denied returns.
“They dont accept returns!”
Reviewer reports recurring hardware failures and poor durability of lights.
“The harness quality is terrible”
Reviewer praises rock lights but criticizes short wiring and cheap extensions.
“they sell you a rock light and extension cable that still won’t reach the battery”
Reviewer says Mustang headlights are faulty and turn signals fail.
“Their headlights for Mustang 2015+ are faulty.”
Reviewer warns others after receiving wrong parts and denied returns.
“They dont accept returns!”
Reviewer paid $2400 and still hasn't received ordered products months later.
“I have yet to receive anything.”
Reviewer describes difficult installation, poor fitment, and nonreturnable faulty products.
“the instructions were only on a single page and were absolutely awful”
Reviewer received mismatched bulbs that didn't fit and got no support.
“Immediately notice the two bulbs are different.”
Reviewer got incompatible headlights and received no support after purchase.
“Terrible REMOVEDOrdered headlights that ended up be incompatible for my car”
Reviewer sent defective parts and invoice but received no response or warranty support.
“NEVER BUY THERE PRODUCTS, THEY DON'T HONOR THERE WARRANTIES...”
Reviewer accuses the company of dishonesty and calls for investigation.
“Very dishonest company operating on bad faith.”
After 3 of my friends bought color shift wireless controllers for their vehicles, they recommended that I buy the same for my wife. I searched for the company online and I like the ease of navigating through their site. In less than ten minutes, I had identified a perfect color shift wireless controller. The ordering process was seamless with the help of the customer care service. I was eager to see how it would work. Unfortunately, it was faulty. I had no option but to call the company to let them know about it. For two days they were unreachable via call and email. I was worried as I did not know the way forward. On the third day, I was lucky and I talked to the company’s customer care rep who was very apologetic. He advised me on the return process after which a working remote controller was sent to me. It is one month now and it is working fine. I love how the colors change. It is just amazing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Oracle Lighting designs and sells aftermarket automotive lighting parts. Its lineup includes LED headlight and taillight assemblies, rock lights, underbody lighting, bulbs, and wiring harnesses. The company sells through its online store and authorized retailers for consumer installs and vehicle customization. Oracle Lighting also provides product specs and installation guides for specific vehicle fits, including trucks, SUVs, and passenger cars.