Many reviewers say returns and refunds moved slowly, leaving purchases unresolved for weeks. Several customers describe little or no help from support when trying to track orders or get refunds. Other reviews name representatives who stepped in quickly, solved issues, and sometimes helped with smooth international deliveries. A small number of reviewers allege the company did not pay suppliers or say they received damaged items they could not return.
Examples from available reviews (Jan 2020 – Mar 2026).
Waiting a month for a return refund and customer service is unresponsive.
“They do not answer their phone, or respond back through email.”
Accuses company of not paying suppliers and calls it a scam.
“THEY DO NOT PAY THEIR SUPPLIERS!!!!!!!”
Katherine provided outstanding proactive customer service and full satisfaction.
“Katherine was outstanding.”
Order shipped to New Zealand and arrived in about two weeks without issues.
“had absolutely no problems at all.”
Most feedback centers on refunds and returns that moved slowly or stalled, with several-week waits mentioned repeatedly. A strong secondary theme highlights named service agents who sped up solutions in some cases. A few reviews also allege the company did not pay suppliers, but these claims are not common.
Only a few reviews mention pricing; those that do point to lower prices than other stores and occasional price-adjustment credits. Installment or payment-plan options show up in a limited number of examples and are not widely mentioned.
Shipping feedback is mixed: some shoppers report delivery taking weeks or getting delayed order confirmations, while others describe on-time international delivery with no problems. Returns add friction too, with complaints about getting return slips and long processing times.
Product-defect reports are few but specific, including at least one review describing damaged apparel that was refused for return. Most reviews focus on service and logistics rather than durability or craftsmanship.
Many reviewers describe support channels going quiet during disputes, with phone calls, emails, and chats left unanswered. At the same time, several reviews repeatedly praise specific representatives for quick, proactive updates and follow-through.
Reviews show a clear split between unresolved refund problems and high-rated cases handled well by specific staff members. The pattern points to uneven outcomes from order to order rather than consistently good or consistently poor experiences.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Trustpilot (18) · Reviews (1) · Quotes shortened · As of: March 2026
Accuses company of not paying suppliers and calls it a scam.
“THEY DO NOT PAY THEIR SUPPLIERS!!!!!!!”
Claims company collects customer payments but fails to pay designers.
“This company is a complete scam.”
Item arrived late and refunds were delayed despite returned items and ignored contacts.
“getting a refund turned into a nightmare”
Order undelivered, no tracking updates, and company unresponsive to inquiries.
“No tracking or updates were sent once I placed my order.”
Order shipped to New Zealand and arrived in about two weeks without issues.
“had absolutely no problems at all.”
Received items quickly but refunds and returns took over a month to process.
“refunds and returns take a long long time.”
Returned items over 60 days ago and still had not received a refund.
“it's been over 60 days and I have still not received my refund.”
Shipping confirmation delayed and customer service unresponsive to refund requests.
“they don’t return phone calls!”
Customer service was helpful and kept me updated; package arrived weeks later.
“customer service was top notch.”
Returned an expensive handbag nearly two months ago and still await refund.
“Still waiting for refund to be processed.”
Waiting a month for a return refund and customer service is unresponsive.
“They do not answer their phone, or respond back through email.”
Order cancelled and payment remained pending, indicating slow reimbursement process.
“my payment was still pending.”
After a high-value purchase, refund still not received after nearly two months.
“It has been almost two months and I still have not received my refund.”
Company delays refunds for at least 30 business days and is untrustworthy.
“They will wait 30 BUSINESS days, possibly more to refund you!!”
Products are much cheaper compared to other stores.
“Really cheap products compared to other stores.!!!”
Shipping took weeks and refund process took about two months in total.
“From initially ordering and getting a refund it was 2 months.”
Order unprocessed and all contact channels were unresponsive.
“I have called, used live chat and emailed and have received no response.”
Wide selection, great customer service, and installment payment options.
“Great customer service.”
Received a damaged cardigan which Orchard Mile refused to accept returned.
“there appeared to be damage on both sleeves”
Refunds take over a month and company misleads customers about progress.
“They’ll make you wait over a month and blow smoke at you”
Returns are processed after a full 30 business days or longer before refunds.
“They will wait 30 BUSINESS days...Any holidays in there?”
Unable to obtain a return slip after weeks, preventing return.
“After weeks of requesting a return slip from customer service, I still can not get one.”
Returned item over a month ago and still awaiting refund.
“I ordered and returned an item over a month ago and still have not received a refund.”
Return processed slowly and payment provider continued charging during delay.
“it took them nearly 3 weeks to process the return.”
Refund denial blamed on vendor, causing unwillingness to shop again.
“Orchard Mile is not issuing a refund on a returnable item because they now say it's up to the vendor to decide.”
Order canceled by vendor approval process and customer confused about refund.
“I did not request a refund and emailed to ask why it was being refunded.”
Order canceled for out-of-stock item and refund required waiting up to ten business days.
“we have to wait weeks to get a refund That is unacceptable”
Katherine provided unusually quick and pleasant customer service.
“I never experienced the quick responses like I did with Katherine.”
Katherine provided accommodating customer service and resolved exchange issues.
“Katherine from Orchard Mile customer service has been amazing!”
Angelo resolved a two-month delayed refund and was responsive.
“he took care of things immediately.”
Exceptional customer service with proactive follow-up on returns.
“I have never experienced a company with better customer service.”
Customer service contacted the brand to resolve a return issue successfully.
“The customer service team here is really great”
Representative handled personalization quickly via chat in under five minutes.
“take care of everything in less than 5 minutes.”
Angelo provided personable, professional service with thoughtful attention.
“Really personable and professional service”
Katherine provided outstanding proactive customer service and full satisfaction.
“Katherine was outstanding.”
Fast shipping and helpful customer service encouraged repeat purchases.
“Great customer service and fast shipment.”
Sid and Katherine provided exceptional customer service and support.
“Dealt with Sid. Amazing customer service.”
Prompt customer service secured a post-purchase price adjustment credit.
“got a very prompt reply from Sid”
Jess provided prompt, helpful service resolving order question.
“Thank you Jess for your amazing service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Orchard Mile is an online retailer selling designer women’s apparel, handbags, shoes, and accessories. It runs an e-commerce site with product listings, photos, and checkout. Orchard Mile ships within the U.S. and to select international destinations. The site lists support options such as email, phone, and live chat, along with shipping and return policies.