Reviewers frequently raise concerns about returns and refund timelines, with multiple reports of refunds taking 30–60+ days to complete. Communication problems are a recurring theme: many reviewers say phone, chat and email were unresponsive, although a few single agents are mentioned positively. A minority of customers report satisfactory orders, helpful support and competitive prices or installment payment options. If you consider ordering, read the return policy carefully, choose a payment method with buyer protections, and expect possible delays in refund processing.
Examples from available reviews (Jan 2020 – Feb 2026).
Customer service was helpful and kept me updated; package arrived weeks later.
“customer service was top notch.”
Returned an expensive handbag nearly two months ago and still await refund.
“Still waiting for refund to be processed.”
Received items quickly but refunds and returns took over a month to process.
“refunds and returns take a long long time.”
Returned items over 60 days ago and still had not received a refund.
“it's been over 60 days and I have still not received my refund.”
Most reviewers report slow or missing refunds and lengthy return processing; a small number describe smooth deliveries or resolved orders.
A minority of reviewers mention competitive prices, discounts or installment payment options and describe value positively.
Order experiences vary: several reviewers report delayed shipping or long refund cycles, while others report smooth international deliveries and easy buys.
Reviewers rarely comment on item construction, fit or durability; there is no consistent signal about product quality in these reviews.
Most complaints describe unresponsive phone, chat and email support; a minority praise individual representatives who answered questions.
Overall impressions skew negative because of repeated refund and support problems, though some customers report positive service and timely delivery.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Trustpilot (18) · Reviews (1) · Quotes shortened · As of: February 2026
Accuses company of not paying suppliers and calls it a scam.
“THEY DO NOT PAY THEIR SUPPLIERS!!!!!!!”
Claims company collects customer payments but fails to pay designers.
“This company is a complete scam.”
Item arrived late and refunds were delayed despite returned items and ignored contacts.
“getting a refund turned into a nightmare”
Order undelivered, no tracking updates, and company unresponsive to inquiries.
“No tracking or updates were sent once I placed my order.”
Order shipped to New Zealand and arrived in about two weeks without issues.
“had absolutely no problems at all.”
Received items quickly but refunds and returns took over a month to process.
“refunds and returns take a long long time.”
Returned items over 60 days ago and still had not received a refund.
“it's been over 60 days and I have still not received my refund.”
Shipping confirmation delayed and customer service unresponsive to refund requests.
“they don’t return phone calls!”
Customer service was helpful and kept me updated; package arrived weeks later.
“customer service was top notch.”
Returned an expensive handbag nearly two months ago and still await refund.
“Still waiting for refund to be processed.”
Waiting a month for a return refund and customer service is unresponsive.
“They do not answer their phone, or respond back through email.”
Order cancelled and payment remained pending, indicating slow reimbursement process.
“my payment was still pending.”
After a high-value purchase, refund still not received after nearly two months.
“It has been almost two months and I still have not received my refund.”
Company delays refunds for at least 30 business days and is untrustworthy.
“They will wait 30 BUSINESS days, possibly more to refund you!!”
Products are much cheaper compared to other stores.
“Really cheap products compared to other stores.!!!”
Shipping took weeks and refund process took about two months in total.
“From initially ordering and getting a refund it was 2 months.”
Order unprocessed and all contact channels were unresponsive.
“I have called, used live chat and emailed and have received no response.”
Wide selection, great customer service, and installment payment options.
“Great customer service.”
Received a damaged cardigan which Orchard Mile refused to accept returned.
“there appeared to be damage on both sleeves”
Refunds take over a month and company misleads customers about progress.
“They’ll make you wait over a month and blow smoke at you”
Returns are processed after a full 30 business days or longer before refunds.
“They will wait 30 BUSINESS days...Any holidays in there?”
Unable to obtain a return slip after weeks, preventing return.
“After weeks of requesting a return slip from customer service, I still can not get one.”
Returned item over a month ago and still awaiting refund.
“I ordered and returned an item over a month ago and still have not received a refund.”
Return processed slowly and payment provider continued charging during delay.
“it took them nearly 3 weeks to process the return.”
Refund denial blamed on vendor, causing unwillingness to shop again.
“Orchard Mile is not issuing a refund on a returnable item because they now say it's up to the vendor to decide.”
Order canceled by vendor approval process and customer confused about refund.
“I did not request a refund and emailed to ask why it was being refunded.”
Order canceled for out-of-stock item and refund required waiting up to ten business days.
“we have to wait weeks to get a refund That is unacceptable”
Katherine provided unusually quick and pleasant customer service.
“I never experienced the quick responses like I did with Katherine.”
Katherine provided accommodating customer service and resolved exchange issues.
“Katherine from Orchard Mile customer service has been amazing!”
Angelo resolved a two-month delayed refund and was responsive.
“he took care of things immediately.”
Exceptional customer service with proactive follow-up on returns.
“I have never experienced a company with better customer service.”
Customer service contacted the brand to resolve a return issue successfully.
“The customer service team here is really great”
Representative handled personalization quickly via chat in under five minutes.
“take care of everything in less than 5 minutes.”
Angelo provided personable, professional service with thoughtful attention.
“Really personable and professional service”
Katherine provided outstanding proactive customer service and full satisfaction.
“Katherine was outstanding.”
Fast shipping and helpful customer service encouraged repeat purchases.
“Great customer service and fast shipment.”
Sid and Katherine provided exceptional customer service and support.
“Dealt with Sid. Amazing customer service.”
Prompt customer service secured a post-purchase price adjustment credit.
“got a very prompt reply from Sid”
Jess provided prompt, helpful service resolving order question.
“Thank you Jess for your amazing service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Orchard Mile is an online fashion retailer that offers designer and contemporary clothing, shoes and accessories through its e-commerce storefront. Shoppers use the site to browse brand assortments and place orders for shipping to domestic and international addresses. This summary is intended to help consumers researching Orchard Mile by highlighting review patterns around service, returns, shipping and customer support.