Reviews Analyzed
14
We Collect & Analyze Reviews
Orchard Mile
Experiences & Reviews
Orchard Mile is an online fashion retailer that offers designer and contemporary clothing, shoes and accessories through its e-commerce storefront. Shoppers use the site to browse brand assortments and place orders for shipping to domestic and international addresses. This summary is intended to help consumers researching Orchard Mile by highlighting review patterns around service, returns, shipping and customer support.
Overview & Key Metrics
Positive Sentiment
36%
Latest Review
18d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Most reviewers report slow or missing refunds and lengthy return processing; a small number describe smooth deliveries or resolved orders.
Share of mentions
Weak
21%
💰
Value for money
A minority of reviewers mention competitive prices, discounts or installment payment options and describe value positively.
Share of mentions
Strong
6%
⚡
User experience
Order experiences vary: several reviewers report delayed shipping or long refund cycles, while others report smooth international deliveries and easy buys.
Share of mentions
Weak
25%
🔧
Product quality
Reviewers rarely comment on item construction, fit or durability; there is no consistent signal about product quality in these reviews.
Share of mentions
Mixed
0%
📞
Communication
Most complaints describe unresponsive phone, chat and email support; a minority praise individual representatives who answered questions.
Share of mentions
Weak
23%
⭐
Overall experience
Overall impressions skew negative because of repeated refund and support problems, though some customers report positive service and timely delivery.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (October 2025).
I don't get the negative reviews
"I don't get the negative reviews, honestly. I ordered from Germany and there was a bit of a challenge with the website at first (which stubbornly refu..."
Kah
Trustpilot
Oct 01, 2025
Featured for: Positive customer service and updates
Return Not Processed
"I purchased a $2500 handbag and returned within a day or so -- nearly two months ago! Still waiting for re..."
Rebecca Cross
Trustpilot
Oct 01, 2025
Featured for: Long refund overdue for high-value purchase
Refunds take forever but do come eventually ok
"Ok, I got a great discount for using their website instead of just through the vendor themself, thats why I went with them. I ordered the $$$ boots on..."
Mrs. Kirkamo
Trustpilot
Oct 01, 2025
Featured for: Discounts and timely delivery, slow refunds
TOTAL SCAM COMPANY - there is no actual store or address
"I ordered a pair of Paige pants and was charged for them. I returned them a few days later and it's been over 60 days and I have still not received my..."
Corey Gelman
Trustpilot
Oct 01, 2025
Featured for: Claims of missing refunds and middleman
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (14) · Quotes shortened · As of: October 2025
T
Tejay Roach
trustpilot.com
Oct 01, 2025
Smooth Experience
I ordered a pair of Sandro shoes to be delivered to New Zealand and had absolutely no problems at all. They took about two weeks to arrive which I thi...
M
Mrs. Kirkamo
trustpilot.com
Oct 01, 2025
Refunds take forever but do come eventually ok
Ok, I got a great discount for using their website instead of just through the vendor themself, thats why I went with them. I ordered the $$$ boots on...
C
Corey Gelman
trustpilot.com
Oct 01, 2025
TOTAL SCAM COMPANY - there is no actual store or address
I ordered a pair of Paige pants and was charged for them. I returned them a few days later and it's been over 60 days and I have still not received my...
A
Ali
trustpilot.com
Oct 01, 2025
Never order from this company
Never order from this company. I ordered a dress a week ago, was told I’d get a shipping confirmation in 2-3 business days. Day 5 and getting the run...
K
Kah
trustpilot.com
Oct 01, 2025
I don't get the negative reviews
I don't get the negative reviews, honestly. I ordered from Germany and there was a bit of a challenge with the website at first (which stubbornly refu...
R
Rebecca Cross
trustpilot.com
Oct 01, 2025
Return Not Processed
I purchased a $2500 handbag and returned within a day or so -- nearly two months ago! Still waiting for re...
A
Amy Sheridan Upton
trustpilot.com
Oct 01, 2025
Buyer beware!
Buyer beware!! I would never purchase from this company again, customer service is horrible!! They do not answer their phone, or respond back through...
P
Pamela Hackworth
trustpilot.com
Oct 01, 2025
I ordered a dress and ended up dealing…
I ordered a dress and ended up dealing directly with the small dress manufacturer who was much more responsive and wonderful. I cancelled the order so...
D
Denise Morse
trustpilot.com
Oct 01, 2025
I had a horrible experience after…
I had a horrible experience after purchasing an item that was over $1000. It has been almost two months and I st...
T
Therese DeNicolo
trustpilot.com
Oct 01, 2025
Awful!
Awful!! Do NOT BUY FROM HERE!! They will wait 30 BUSINESS days, possibly more to refund you!! If you get a refund at all! Never again will I purchase...
Y
Yvanna
trustpilot.com
Oct 01, 2025
Really cheap products compared to other…
Really cheap products com...
L
Lauren S
trustpilot.com
Oct 01, 2025
Extremely slow shipping, and even slower refund
8 days after I placed an order from them I still had not received my item. I called several times on the phone number they provided and no one answere...
B
BeePaloma
trustpilot.com
Oct 01, 2025
Orchard mile unresponsive to calls, emails and live chats. No progress on order.
I recently made a purchase online and the order is still not processed. I have called, used live chat and emailed and have received no respons...
I
Ignacio
trustpilot.com
Oct 01, 2025
Love it
Love it! A lot of styles. Great cu...
Conclusion
Reviewers frequently raise concerns about returns and refund timelines, with multiple reports of refunds taking 30–60+ days to complete. Communication problems are a recurring theme: many reviewers say phone, chat and email were unresponsive, although a few single agents are mentioned positively. A minority of customers report satisfactory orders, helpful support and competitive prices or installment payment options. If you consider ordering, read the return policy carefully, choose a payment method with buyer protections, and expect possible delays in refund processing.