Reviews Analyzed
18
We Collect & Analyze Reviews
OROA
Experiences & Reviews
OROA is an online retailer focused on premium furniture, lighting and decorative accessories for residential and trade customers. The company sells branded and curated home furnishings through its e-commerce channels and provides delivery and logistics services that may include white‑glove handling and installation options. Customers researching OROA should verify delivery, return and payment terms before ordering and consult official product pages and company contact channels for stock and shipping details.
Overview & Key Metrics
Positive Sentiment
72%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Several customers praise timely, white‑glove deliveries and friendly crews; others report repeated long delays, missing items, and failed deliveries.
Share of mentions
Mixed
19%
💰
Value for money
Some reviewers note competitive prices and free delivery; multiple complaints describe withheld refunds, alleged loss of funds and steep restocking fees.
Share of mentions
Weak
8%
⚡
User experience
Ordering and deliveries are often described as easy and well packed, but several customers experienced long waits, missed ETAs and frustration.
Share of mentions
Mixed
19%
🔧
Product quality
Many buyers report items as well made, comfortable and matching descriptions; packaging and brand selection are frequently praised in positive reviews.
Share of mentions
Strong
17%
📞
Communication
Positive reviews mention responsive staff and delivery notifications; negative reviews cite unanswered offices, no delay notices and poor refund communication.
Share of mentions
Mixed
13%
⭐
Overall experience
A majority of reviewers report satisfying purchases and repeat business, while a notable minority report non‑delivery, refund disputes, long delays and legal action.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (February 2023 – October 2025).
Great experience
"We’ve worked with Oroa for our apartments in New York and later in London. They offer an excellent selection of European brands—many of which are hard..."
Patrick De la Garoulay
Trustpilot
Oct 01, 2025
Featured for: repeat client praising timely deliveries
Ordered 2 chairs and 1 coffee table…
"Ordered 2 chairs and 1 coffee table from them. The chairs from Ethnicraft came packed very well. They are comfortable and chic. The co..."
Fernando A
Trustpilot
Oct 01, 2025
Featured for: well‑packed items, clear delivery communication
Don't recommend this company
"I was excited to get a table from this company and they have really let me down. I should have read the other reviews before I made my order. It's now..."
Cara Jordan
Trustpilot
Oct 01, 2025
Featured for: long delay, unresponsive Spain office
This website is crook
"This website is crook : I'M in trouble with the French Oroa for more than one month as I purchase a..."
LC
Trustpilot
Oct 01, 2025
Featured for: non‑delivery claim, alleges lost money
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 18 reviews
All Customer Reviews
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Christopher W
trustpilot.com
Oct 01, 2025
Arrived on time and great customer…
Arrived on time and great customer service!...
L
Lilian mallet
trustpilot.com
Oct 01, 2025
Good service
Good service, easy delivery....
P
Patrick De la Garoulay
trustpilot.com
Oct 01, 2025
Great experience
We’ve worked with Oroa for our apartments in New York and later in London. They offer an excellent selection of European brands—many of which are hard...
C
Cara Jordan
trustpilot.com
Oct 01, 2025
Don't recommend this company
I was excited to get a table from this company and they have really let me down. I should have read the other reviews before I made my order. It's now...
L
LC
trustpilot.com
Oct 01, 2025
This website is crook
This website is crook : I'M in trouble with the French Oroa for more than one month as I purchase a...
K
Kevin
trustpilot.com
Oct 01, 2025
Great selection of European brands
Great selection of European brands. We took 2 lounge chairs for our l...
L
Len Glosian
trustpilot.com
Oct 01, 2025
Great sofa
we ordered a curved modular sofa from the brand...
F
Fernando A
trustpilot.com
Oct 01, 2025
Ordered 2 chairs and 1 coffee table…
Ordered 2 chairs and 1 coffee table from them. The chairs from Ethnicraft came packed very well. They are comfortable and chic. The co...
P
Pablo Montellanos
trustpilot.com
Oct 01, 2025
Shopping at OROA.com was fantastic
Shopping at OROA.com was fantastic. They offer a wide variety of brands at great prices and the...
l
la brik
trustpilot.com
Oct 01, 2025
I got scammed by this company and they…
I got scammed by this company and they don’t answer… They...
A
Antoinette Duyshart
trustpilot.com
Oct 01, 2025
Happy customer
Ordering with oroa was easy. Took a bit of time for the delivery but they have responsive customer s...
M
Matt
trustpilot.com
Oct 01, 2025
I love my chairs!
I love my chairs!! They look so much better than I t...
M
Mark Blaizes
trustpilot.com
Oct 01, 2025
easy delivery
We ordered early March and we took delivery a couple of we...
l
leslie berdugo
trustpilot.com
Oct 01, 2025
Over 4 months and counting to receive an "in stock" piece
They have been stringing us along about the ETA, we were supposed to receive a table early september, that we ordered in July, We are now November 1st...
K
Kevin Turner
trustpilot.com
Oct 01, 2025
Great Eichholtz products
I ordered 2 Eichholtz items, I'm very pleased with the...
L
Lennard DeVROOM
trustpilot.com
Oct 01, 2025
Thank you for a great experience
Thank you for a great experience! I had a good shopping moment. Not...
M
Maz
trustpilot.com
Oct 01, 2025
Beware of this shady company
Item took over a month to send with them giving no notifications of the delay. It came over Christmas and th...
E
Ethelyn
Collected.reviews
Feb 04, 2023
Luxury Shopping Made Easy
I recently had the pleasure of shopping at OROA, an online retailer specializing in luxury furniture, lighting and decorative accessories. My experience with them was nothing but positive from start to finish.
What stood out most during my purchase process was their extensive selection of contemporary and high-end furniture pieces. They offered a wide range of styles that catered to the modern and vintage aesthetics alike with options ranging from Art Deco-inspired pieces to more traditional designs.
Additionally, I appreciated the company’s efforts to ensure customer satisfaction by offering free delivery on all orders worldwide. This made it easy for me to make my purchases without worrying about any added costs or fees.
Overall, I highly recommend shopping at OROA for anyone looking for exceptional quality goods and outstanding customer service.
Conclusion
Reviews show a clear pattern: product selection and item quality receive frequent praise, with many customers satisfied by packaging and brand offerings. Delivery and customer service experiences vary widely—some shoppers report fast, white‑glove deliveries while others report long delays or non‑delivery and unresolved refund issues. Communication is inconsistent across reviews, with positives noting proactive delivery calls and negatives describing unanswered offices and missing notifications. Prospective buyers should verify stock availability, confirm delivery timelines and review return/refund policies before purchasing, and consider payment protections for higher‑value orders.