Reviews point to two distinct experiences. Many customers say they received well-made furniture on time. A sizable group reports orders that never arrived and refund requests that still weren’t resolved. Praise focuses on the look and finish. Several reviewers also say the company stopped responding and didn’t complete orders.
Examples from available reviews (Feb 2023 – Mar 2026).
Purchased over $10,000 but items not fulfilled and no refund for months.
“no product and no refund.”
Over four months without delivery of an 'in stock' table.
“We are now November 1st and still no table!”
Rug is beautiful and looks perfect in the bedroom.
“The rug I ordered is beautiful.”
Good service and easy delivery; happy with the chairs.
“Good service, easy delivery.”
Delivery performance is sharply split. Many reviews describe long delays, items that never showed up, and refund requests that weren’t resolved. A similar number mention quick shipping, careful packaging, and successful white-glove or scheduled delivery.
Some customers mention good pricing and strong value for items they received. Several reviews question value because payments were lost or not returned, and one mentions a restocking fee. Price praise appears less often than payment and refund complaints.
For buyers who received their orders, shopping feedback tends to be positive, with comments about easy ordering and helpful local teams. Some highlight quick delivery updates and pleasant in-person interactions. Negative experience comments focus on long waits, with some buyers saying they planned legal action.
Product feedback is consistently positive. Reviewers call tables, sofas, rugs, and chairs attractive and in line with expectations. These reviews do not repeat complaints about workmanship.
Communication feedback is divided. Many customers describe offices that didn’t respond, refund requests that were ignored, and weak shipping updates. Others report the opposite, including calls before delivery and helpful, responsive staff.
Reviews split between happy buyers who praise products and delivery, and unhappy buyers who report non-delivery and ignored refunds. The gap between glowing service accounts and severe complaints leaves overall impressions strongly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Purchased over $10,000 but items not fulfilled and no refund for months.
“no product and no refund.”
Content with the beautiful tables received.
“Content with the beautiful tables i received!”
Had a great experience with the company.
“Great experience”
Received wonderful assistance and will source more products for projects.
“Wonderful service from the team.”
Vase not shipped after 20 days and refund request ignored.
“The only response is "thanks for your patience,”
Rug is beautiful and looks perfect in the bedroom.
“The rug I ordered is beautiful.”
Accuses company of scamming and failing to respect delivery commitments.
“They don’t respect the delivery”
Item arrived on time and customer service was great.
“Arrived on time and great customer service!”
Good service and easy delivery; happy with the chairs.
“Good service, easy delivery.”
Worked with Oroa in New York and London; timely delivery and friendly team.
“The team went above and beyond to ensure timely delivery”
Order delayed over two months with unresponsive offices and no table.
“It's now been more than 2 months and I still have no table.”
Purchased a cabinet over a month ago and never received it.
“they stole my money !”
Enjoyed European brand selection and good white-glove delivery service.
“good experience with the white glove service.”
Ordered a curved modular sofa and are very pleased with it.
“we are very pleased with the result.”
Chairs and coffee table arrived well packed and delivery was prompt.
“Shipping company was fast and called me 1 hour before delivery.”
Fantastic shopping experience with great prices, service, and fast delivery.
“Shopping at OROA.com was fantastic.”
Claims of being scammed with no response and pending lawsuit.
“I got scammed by this company and they don’t answer...”
Ordering was easy; responsive customer service and satisfactory delivery.
“really happy with our corner sofa.”
Very pleased with the chairs' appearance and overall look.
“I love my chairs!!”
Delivery arrived within weeks and the products satisfied expectations.
“Delivery was easy.”
Over four months without delivery of an 'in stock' table.
“We are now November 1st and still no table!”
Ordered two Eichholtz items and was very pleased with them.
“I'm very pleased with them.”
Had a great shopping experience and received beautiful items.
“Thank you for a great experience!”
Item shipped late with poor notifications and strict return policy.
“They also charge a 20% restocking fee”
I recently had the pleasure of shopping at OROA, an online retailer specializing in luxury furniture, lighting and decorative accessories. My experience with them was nothing but positive from start to finish.
What stood out most during my purchase process was their extensive selection of contemporary and high-end furniture pieces. They offered a wide range of styles that catered to the modern and vintage aesthetics alike with options ranging from Art Deco-inspired pieces to more traditional designs.
Additionally, I appreciated the company’s efforts to ensure customer satisfaction by offering free delivery on all orders worldwide. This made it easy for me to make my purchases without worrying about any added costs or fees.
Overall, I highly recommend shopping at OROA for anyone looking for exceptional quality goods and outstanding customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OROA runs an online store for furniture and home decor. The site shows product photos, specs, and pricing for each item. The company takes online orders and arranges shipping and returns. Customers can contact support through the website with order and delivery questions.