Reviews show a clear pattern: product selection and item quality receive frequent praise, with many customers satisfied by packaging and brand offerings. Delivery and customer service experiences vary widely—some shoppers report fast, white‑glove deliveries while others report long delays or non‑delivery and unresolved refund issues. Communication is inconsistent across reviews, with positives noting proactive delivery calls and negatives describing unanswered offices and missing notifications. Prospective buyers should verify stock availability, confirm delivery timelines and review return/refund policies before purchasing, and consider payment protections for higher‑value orders.
Examples from available reviews (Feb 2023 – Feb 2026).
Worked with Oroa in New York and London; timely delivery and friendly team.
“The team went above and beyond to ensure timely delivery”
Chairs and coffee table arrived well packed and delivery was prompt.
“Shipping company was fast and called me 1 hour before delivery.”
Order delayed over two months with unresponsive offices and no table.
“It's now been more than 2 months and I still have no table.”
Purchased a cabinet over a month ago and never received it.
“they stole my money !”
Several customers praise timely, white‑glove deliveries and friendly crews; others report repeated long delays, missing items, and failed deliveries.
Some reviewers note competitive prices and free delivery; multiple complaints describe withheld refunds, alleged loss of funds and steep restocking fees.
Ordering and deliveries are often described as easy and well packed, but several customers experienced long waits, missed ETAs and frustration.
Many buyers report items as well made, comfortable and matching descriptions; packaging and brand selection are frequently praised in positive reviews.
Positive reviews mention responsive staff and delivery notifications; negative reviews cite unanswered offices, no delay notices and poor refund communication.
A majority of reviewers report satisfying purchases and repeat business, while a notable minority report non‑delivery, refund disputes, long delays and legal action.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Purchased over $10,000 but items not fulfilled and no refund for months.
“no product and no refund.”
Content with the beautiful tables received.
“Content with the beautiful tables i received!”
Had a great experience with the company.
“Great experience”
Received wonderful assistance and will source more products for projects.
“Wonderful service from the team.”
Vase not shipped after 20 days and refund request ignored.
“The only response is "thanks for your patience,”
Rug is beautiful and looks perfect in the bedroom.
“The rug I ordered is beautiful.”
Accuses company of scamming and failing to respect delivery commitments.
“They don’t respect the delivery”
Item arrived on time and customer service was great.
“Arrived on time and great customer service!”
Good service and easy delivery; happy with the chairs.
“Good service, easy delivery.”
Worked with Oroa in New York and London; timely delivery and friendly team.
“The team went above and beyond to ensure timely delivery”
Order delayed over two months with unresponsive offices and no table.
“It's now been more than 2 months and I still have no table.”
Purchased a cabinet over a month ago and never received it.
“they stole my money !”
Enjoyed European brand selection and good white-glove delivery service.
“good experience with the white glove service.”
Ordered a curved modular sofa and are very pleased with it.
“we are very pleased with the result.”
Chairs and coffee table arrived well packed and delivery was prompt.
“Shipping company was fast and called me 1 hour before delivery.”
Fantastic shopping experience with great prices, service, and fast delivery.
“Shopping at OROA.com was fantastic.”
Claims of being scammed with no response and pending lawsuit.
“I got scammed by this company and they don’t answer...”
Ordering was easy; responsive customer service and satisfactory delivery.
“really happy with our corner sofa.”
Very pleased with the chairs' appearance and overall look.
“I love my chairs!!”
Delivery arrived within weeks and the products satisfied expectations.
“Delivery was easy.”
Over four months without delivery of an 'in stock' table.
“We are now November 1st and still no table!”
Ordered two Eichholtz items and was very pleased with them.
“I'm very pleased with them.”
Had a great shopping experience and received beautiful items.
“Thank you for a great experience!”
Item shipped late with poor notifications and strict return policy.
“They also charge a 20% restocking fee”
I recently had the pleasure of shopping at OROA, an online retailer specializing in luxury furniture, lighting and decorative accessories. My experience with them was nothing but positive from start to finish.
What stood out most during my purchase process was their extensive selection of contemporary and high-end furniture pieces. They offered a wide range of styles that catered to the modern and vintage aesthetics alike with options ranging from Art Deco-inspired pieces to more traditional designs.
Additionally, I appreciated the company’s efforts to ensure customer satisfaction by offering free delivery on all orders worldwide. This made it easy for me to make my purchases without worrying about any added costs or fees.
Overall, I highly recommend shopping at OROA for anyone looking for exceptional quality goods and outstanding customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OROA is an online retailer focused on premium furniture, lighting and decorative accessories for residential and trade customers. The company sells branded and curated home furnishings through its e-commerce channels and provides delivery and logistics services that may include white‑glove handling and installation options. Customers researching OROA should verify delivery, return and payment terms before ordering and consult official product pages and company contact channels for stock and shipping details.