Customers often praise Otticanet for low prices, quick shipping, and responsive staff who handle refunds or price adjustments promptly. Many reviews also mention parcels held in customs, missing deliveries, and refunds that were delayed or needed repeated follow-up. Several reviewers question the condition or authenticity of some high-end frames. A smaller group points to unclear checkout costs for certain countries and occasional out-of-stock items.
Examples from available reviews (Nov 2021 – Feb 2026).
Store offered amazing pricing combined with fast shipping service.
“amazing pricing and fast shipping”
Responsive customer service and fast international delivery with good price.
“Amazing customer service.”
Received used-looking Cartier glasses with poor lens fitting; had them reworked locally.
“traces of use on the nose pads of the glasses.”
No updates or replies since ordering; customer fears being scammed.
“I'm really worried i got scammed”
Many reviewers report fast fulfillment and helpful agents who sort out billing or discount problems. Others describe long waits, parcels stuck in customs, and refunds that took repeated follow-up. Delivery results range from quick arrival to orders that never show up.
Many customers point to competitive prices and say they buy again because of the savings. Other buyers mention unexpected customs charges and VAT that cancel out the price advantage. A smaller number complain about misleading checkout details.
Positive feedback highlights a broad selection and an easy, fast checkout for many orders. A small but steady set of reviews mentions items often being out of stock, long backorders, and fit issues such as sunglasses not fitting the included cases.
Several reviews say they received authentic, well-packed designer eyewear and top-tier sunglasses quickly. Another clear group reports items that arrived damaged, looked used, or seemed counterfeit, leading to local fixes or returns. Quality varies noticeably from one order to another.
Many customers commend agents for quick replies, updates during delays, and fast handling of refund requests. A sizable group says they got no response, heard repeated shipping promises that were missed, and received limited tracking details. Complaints about being unable to reach support and broken delivery timelines show up repeatedly in negative reviews.
Experiences split sharply between smooth, high-satisfaction purchases and serious delivery or refund problems. Positive reviews stress price, speed, and supportive staff. Negative reviews center on non-delivery, customs delays, and refund requests that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sunglasses appear counterfeit with manufacturing defects and unexpected polarized lenses.
“looks like they are replicas to me.”
Ordering and delivery were fast and the service was fantastic.
“service was fantastic,kept me up dated and arrived super quick”
Long wait but excellent customer service and product quality.
“exceptional customer service.”
Refund was issued after prolonged, frustrating return process with repeated follow-up.
“it required weeks of follow-up”
Unexpected customs and VAT added CHF 40, cancelling any price advantage.
“they quote you in CHF (my currency) but then customs and VAT apply!”
Repeat purchase with relatively fast shipping and great price.
“Relatively fast shipping and great price.”
Long delays receiving order and no refund despite returning item.
“still have not received a refund”
Sunglasses were in stock, delivered to Australia in about six days smoothly.
“delivery arrived to Australia in about 6 days!”
Good glasses, great price, and supportive customer service felt local.
“Customer support team made me feel it is local store”
Order not shipped, no responses, money charged and lengthy delay.
“They haven’t shipped them out. No response. Just charged money.”
Received sunglasses appearing counterfeit and customer service was dismissive.
“the sunglasses I received appeared to be counterfeit.”
High-quality store offering excellent service, fast turnaround, and competitive prices.
“High quality store with excellent service.”
No updates or replies since ordering; customer fears being scammed.
“I'm really worried i got scammed”
Responsive customer service and fast international delivery with good price.
“Amazing customer service.”
Prompt, excellent service recommended by the reviewer.
“Excellent prompt service”
Needed Persol 714s quickly; they delivered within seven days for holiday.
“Great service with a very quick turn around.”
Quick responses and fast delivery; very good service.
“quick response and fast delivery”
Money held for over a month and glasses never arrived, reviewer alleges scam.
“THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME”
Delay due to production, but customer service kept me promptly updated.
“kept me updated every step of the way.”
Order arrived on time and everything was in order; recommended.
“Everything was in order.”
Second purchase pleased again; beautiful glasses at a great price.
“Beautiful glasses at a great price!”
I purchased 2 pairs of Bottega Veneta sunglasses, they were spectacular, fully detailed, and packaged by the Otticanet Company. Great product selections, a trustworthy site, and fast international shipping ( completely authentic and super). I will purchase it again from this online store. I’m satisfied every time I order eyewear. Thank you for the quick service and good quality. Everything was handled very professionally. I will soon order two more pairs. Otticanet they’re great sellers of beautiful sunglasses at a great price. Otticanet is my choice, among thousands of affordable and fashionable frames, Otticanet is the best designer! I recommend Otticanet to my friends and family.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Otticanet is an online store that sells eyewear and sunglasses through its website. Product pages show images, model names, and prices to help customers choose. Shoppers order through online checkout and pick from available shipping options. Customer support is available for order questions and returns.