Reviewer feedback for OUFER shows a clear pattern: many customers appreciate fast shipping, neat packaging and low prices, while a notable share report product failures (peeling, discoloration, loose gems) and problems contacting support. Some shoppers report quick, helpful replacements, but others describe unanswered phones, ignored emails, or inadequate remedies. If you consider purchasing, verify material claims, keep photos and order records, and consider ordering a single item first to test durability. For purchases for fresh piercings or sensitive skin, prefer vendors with documented material certifications and clear return or support processes.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer praises quick responses, replacements, and prompt deliveries.
“the customer service they provide is top notch”
Company provides well-packaged, fast-delivered jewelry including real gold options.
“They have real gold options which is extremely hard to find sometimes”
Jewelry mislabeled as stainless steel degraded and required professional removal.
“Claims jewellery to be Stainless Steel when it's actually cheap plate.”
Company did not respond after price dropped on recent orders.
“they never answer any of them”
Service reports are mixed but tend negative: some buyers received prompt replacements, while many report unhelpful or absent customer support.
Perceptions of value vary: several reviewers praise low prices and deals; others cite price changes after purchase or misleading material labels.
Ordering and delivery are frequently praised for speed and packaging, but multiple reports note wrong/missing items or product usability problems.
Many reviews report quality issues: plating/paint loss, discoloration, loose or falling gems, and items that fail or irritate on wear.
Communication is inconsistent: some customers receive helpful email replies, while many report unanswered phone numbers, ignored emails, or auto-responses.
Overall impressions lean negative: positive reports highlight price and shipping, but a larger share details product or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Affordable products with quick shipping and cute packaging.
“Great products at an affordable price, quick shipping, cute packaging!”
Company did not respond after price dropped on recent orders.
“they never answer any of them”
Received jewelry matches online pictures and ships quickly.
“The products I have received look exactly as they do online.”
Customer service did not respond to calls or emails.
“I’ve tried calling and emailing customer service and have yet to receive a response”
One of two identical nose hoops won't stay latched and falls off.
“the other comes open and falls off.”
Order arrived incomplete and one item appeared used, customer service terrible.
“one item was used with blood”
Septum rings turned green and the quality felt unsafe.
“they turned green after a while”
Received wrong item and some jewelry mislabeled as titanium.
“alot of jewelry is also listed as titanium and IS NOT”
Piercing discolored and caused ear swelling despite stainless steel claim.
“it turned a bit green and my ear started to swell”
Reviewer considers OUFER a very good quality brand.
“Very good quality brand”
False shipping claims and no customer service responses.
“Scam - False shipping claims, no one answers cs tel # or answers questions via email.”
Can't find a replacement 4mm ball and unable to contact seller.
“no 4 and no way to contact to buy a replacement.”
Jewelry mislabeled as stainless steel degraded and required professional removal.
“Claims jewellery to be Stainless Steel when it's actually cheap plate.”
Paint flaked and jewelry turned green, posing safety concerns.
“Cheap material, not safe”
Good price and quality with faster-than-expected delivery.
“The best jewelry brand for price & quality”
Company provides well-packaged, fast-delivered jewelry including real gold options.
“They have real gold options which is extremely hard to find sometimes”
Gems fell out after two weeks and customer service unreachable.
“the gems started falling out”
Customer service promptly replaced item after shipping to wrong address.
“they have been more than willing to get the item replaced for me!”
Jewelry had poor craftsmanship and support did not respond.
“The jewellery itself is pretty poor quality”
Paint peeled after a week and a half of wearing.
“the paint is already peeling off”
I have been ordering from here for a while now and it is always a good experience. The merchandise is always in excellent condition and the service is great! I have never had any problems with my orders, even the ones where I have made a mistake in my own personalization or a piece of jewelry broke. They were quick to respond and send me a new piece right away. I will continue to shop with them because the customer service they provide is top notch and they have great deals and awesome stuff. They also have prompt delivery services, which is a plus. Thanks so much OUFER BODY JEWELRY!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OUFER is an online retailer of body jewelry and piercing accessories. Consumers searching OUFER reviews typically look for information about product materials, durability, customer service responsiveness, shipping times and returns. This summary aggregates reviewer feedback to help shoppers evaluate OUFER’s performance across those common concerns.