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We Collect & Analyze Reviews

Our Campus Market
Experiences & Reviews

Our Campus Market is an e-commerce retailer focused on college-oriented products such as care packages, dorm bedding, graduation frames and campus gifts. The company markets bundled boxes and campus-specific items to students, parents and campus organizations through its website. Consumers searching reviews typically look for reliability of deliveries, product contents, refund handling and customer support history.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 24d
Overall Rating
1.1

Our Analysis

🎯

Service quality

Frequent reports of late, missing or cancelled orders; many customers describe unfulfilled purchases and long delays before any resolution.

Share of mentions
24%
Weak
💰

Value for money

Multiple reviewers say packages are overpriced or not worth the cost; complaints include charged-but-undelivered items and unresolved refunds.

Share of mentions
19%
Weak
⚡

User experience

Customers report ordering and site issues: discount codes not applied, removed chat features, no online cancel option and confusing workflows.

Share of mentions
8%
Weak
🔧

Product quality

A minority note low-quality contents: several reviews call items "chintzy" or say boxes were mainly junk food rather than curated gifts.

Share of mentions
4%
Mixed
📞

Communication

Widespread complaints about unresponsive support: unanswered calls, emails ignored, automated messages and slow or missing refund communication.

Share of mentions
21%
Weak
⭐

Overall experience

Most reviewers report negative overall experiences, typically combining delivery failures, poor communication and unresolved payment or refund issues.

Share of mentions
25%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

r
ryan little
trustpilot.com Oct 01, 2025

Caution

Neither of my two students received their packages their freshmen...

V
Vanessa Rogal
trustpilot.com Oct 01, 2025

This is NOT a good company - it's a racket

I agree with the few reviews I read. Unreliable. My child has received only 3 of the 5 packages I ordered. You cannot speak to anyone - when calling y...

Y
Yolanda Ledesma
trustpilot.com Oct 01, 2025

Totally unreliable company

Totally unreliable company. I ordered a diploma frame on May 23, 2023. To date, I have not received it. I placed numerou...

A
Antoinette Sargis
trustpilot.com Oct 01, 2025

BIG SCAM

Their customer service email which they provided cannot be found. They promise 5 boxes full of great surprises for my college student, however, only d...

N
Nic P
trustpilot.com Oct 01, 2025

Horrible service

Horrible service. For what you pay, it’s a joke. Packages do not arrive in time for the occasion they’re sent for. Welcome package...

B
Beth Bowman
trustpilot.com Oct 01, 2025

They are terrible

They are terrible! We ordered a 2 semester finals and Valentines package for both of our daughters who attend the same school. First finals packages w...

J
Jodi Coughlin
trustpilot.com Oct 01, 2025

I called to track down a package and…

I called to track down a pac...

j
jackie clausman
trustpilot.com Oct 01, 2025

I would give a negative star rating if…

I would give a negative star rating if I could. OCM sent me an offer for a free welcome care package with the purchase of 2 other care packages. I sig...

S
Samuel Levering
trustpilot.com Oct 01, 2025

Do not buy from OCM

Do not buy from OCM! I ordered 4 items in August. They charged me for all 4 but only sent 2. I've ca...

J
John Davis
trustpilot.com Oct 01, 2025

OCM. DO NOT TRUST THEM!!!!?!

I wish I too would have read the reviews before ordering a frame from this company. 30 seconds after ordering online, I saw they didn't attach the CYB...

D
Dianne Moglia
trustpilot.com Oct 01, 2025

Scam business

Scam business! DO NOT ORDER Requested refund after canceled order in 8/22. They insisted check issued, but never received. Phone goes straight to v...

W
Wwhit
trustpilot.com Oct 01, 2025

Do NOT order from this company!

I have the same problem as another review. I ordered a diploma frame back on June 5, 2022. It is now December 12, 2022 and I still have not received i...

G
Gabrielle Robinson
trustpilot.com Oct 01, 2025

I ordered a frame in June of 2022 (it…

I ordered a frame in June of 2022 (it is now December 2022) for $145 and it never came. No one answers calls or emails. I have tried time and time aga...

D
Duane Shaw
trustpilot.com Oct 01, 2025

Scam company

Scam company. Don’t order anything from them. Have been waiting six month for an order and cannot reach anyone...

C
Chris T
trustpilot.com Oct 01, 2025

Incomplete and Took month to Arrive

Took over a month to receive order. Almost all the items were on either back order and cancelled or just not in the box even though confirmed. Suppose...

D
Debbie Attaway
trustpilot.com Oct 01, 2025

Huge waste of money

Please, please don’t waste your money on this service! They are so painfully unreliable. I’ve had to check on every single box that’s supposed to be s...

K
Kim
trustpilot.com Oct 01, 2025

I've been trying to cancel a duplicate…

I've been trying to cancel a duplicate order. I've called for 2 days and left messages. I also sent an email to the customer care team. I don't want t...

B
Beth Daly
trustpilot.com Oct 01, 2025

My daughter never received her box

My daughter never received her box. The first two boxes were delivered to the w...

D
Denise Keeton
trustpilot.com Oct 01, 2025

I would give a zero paid 140 dollars…

I would give a zero paid 140 dollars for a graduation frame back the first of May have not received almost 7 months later and ca...

L
LaVorsha Gunn
trustpilot.com Oct 01, 2025

DO NOT PURCHASE FROM THIS COMPANY ‼️…

DO NOT PURCHASE FROM THIS COMPANY ‼️ I’ve been contacting them via email (which is the ONLY way) since August about my daughter’s move in care package...

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Conclusion

The review set for Our Campus Market shows recurring operational problems that affected delivery reliability, order completeness and refund handling. Many customers describe being unable to reach a human by phone or email, automated routing, and slow or missing refunds after orders were charged. A smaller portion of reviewers also report disappointing box contents or perceived low product value. Before purchasing, consumers should verify payment protections, confirm current shipping and refund policies, and consider sending items directly or using alternative vendors with clearer contact and tracking processes.