The review set for Our Campus Market shows recurring operational problems that affected delivery reliability, order completeness and refund handling. Many customers describe being unable to reach a human by phone or email, automated routing, and slow or missing refunds after orders were charged. A smaller portion of reviewers also report disappointing box contents or perceived low product value. Before purchasing, consumers should verify payment protections, confirm current shipping and refund policies, and consider sending items directly or using alternative vendors with clearer contact and tracking processes.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and company failed to communicate about out-of-stock problems.
“We have paid for an item that was not delivered.”
Multiple packages missing and company failed to respond to inquiries.
“My child has received only 3 of the 5 packages I ordered.”
Company cashed check but failed to refund or respond afterward.
“They deposited my check but when I followed up to check status of the order, they said they had no record of it so.”
Attempted to track a package and company was bankrupt.
“I called to track down a package and they went bankrupt.”
Frequent reports of late, missing or cancelled orders; many customers describe unfulfilled purchases and long delays before any resolution.
Multiple reviewers say packages are overpriced or not worth the cost; complaints include charged-but-undelivered items and unresolved refunds.
Customers report ordering and site issues: discount codes not applied, removed chat features, no online cancel option and confusing workflows.
A minority note low-quality contents: several reviews call items "chintzy" or say boxes were mainly junk food rather than curated gifts.
Widespread complaints about unresponsive support: unanswered calls, emails ignored, automated messages and slow or missing refund communication.
Most reviewers report negative overall experiences, typically combining delivery failures, poor communication and unresolved payment or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Neither student received packages and customer service didn't respond.
“Contacted customer service several times with no response.”
Multiple packages missing and company failed to respond to inquiries.
“My child has received only 3 of the 5 packages I ordered.”
Diploma frame never arrived and customer service didn’t respond.
“I ordered a diploma frame on May 23, 2023. To date, I have not received it.”
Only three of five boxes delivered and customer service unreachable.
“only delivered 3 boxes and only the 1st one was worth anything.”
Packages arrived late and service didn't meet expectations.
“Welcome package arrived a month after school started”
Packages arrived at wrong times and the company didn't respond.
“I cannot find a phone number and the do not answer emails.”
Attempted to track a package and company was bankrupt.
“I called to track down a package and they went bankrupt.”
Company cashed check but failed to refund or respond afterward.
“They deposited my check but when I followed up to check status of the order, they said they had no record of it so.”
Charged for four items but only two were shipped and emails ignored.
“They charged me for all 4 but only sent 2.”
Discount wasn't applied and there was no way to contact customer service.
“there is virtually no way to contact a human being!”
Request for refund ignored and phone directs to voicemail without response.
“Phone goes straight to voicemail giving instructions to contact them through customer service @ocm.com.”
Diploma frame never arrived and company did not respond to inquiries.
“You cannot talk to anyone when you call and now my emails are not being responded to.”
Ordered frame never arrived and promised refund never issued.
“No one answers calls or emails.”
Order delayed six months and company became unreachable for refund.
“Have been waiting six month for an order and cannot reach anyone at this company.”
Order arrived late with many items cancelled and refunds delayed.
“Took over a month to receive order.”
Service was unreliable and boxes felt overpriced and low-quality.
“Total waste of money!”
Unable to cancel duplicate order and phone numbers were unanswered.
“I've been trying to cancel a duplicate order.”
Boxes were delivered to the wrong address and daughter never received them.
“My daughter never received her box.”
Graduation frame not received and company is unreachable.
“have not received almost 7 months later and can not get in contact with them”
Care packages never arrived and refund hasn't been issued despite emails.
“She hasn’t received anything! They promised a refund and still NOTHING!”
I wish I had seen these reviews before placing this order. I ordered a bedding package for my nephew's new room on campus on August 11 and by September 10th we had not yet received our order. When I made an inquiry, I was given excuses that the items were out of stock. It could have been honest and told me that there were delays in production and delivery. No one contacted me to let me know there were problems when I asked if there were any problems when ordering. It's the most unprofessional company I have ever dealt with. We have paid for an item that was not delivered. PROBLEMS FROM THE START!! I would NEVER purchase from this company again! If you can, go to another company for your bedding needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Our Campus Market is an e-commerce retailer focused on college-oriented products such as care packages, dorm bedding, graduation frames and campus gifts. The company markets bundled boxes and campus-specific items to students, parents and campus organizations through its website. Consumers searching reviews typically look for reliability of deliveries, product contents, refund handling and customer support history.