Many customers praise Outdoorplay for its wide selection, competitive prices, and fast shipping. Reviews often highlight helpful, product-savvy staff and smooth exchanges. A distinct group of reviews describes unresolved return or refund issues and little to no response after returns. A few customers also mention shipping limits or long delivery times to remote areas.
Examples from available reviews (Jun 2021 – Feb 2026).
Difficult to contact; company kept money after receiving returned parts.
“they received the tracked return and stopped responding”
Can't ship to mountain towns and call center couldn't solve shipping.
“On line shipping company that can’t ship to mountain towns”
Chris helped promptly after the customer received a faulty item.
“Chris was able to help me in a timely manner after receiving a faulty item.”
Great selection, quick shipping, and competitive pricing.
“Great selection, quick shipping, competitive pricing.”
Many reviews describe fast, knowledgeable help from staff and effective fixes for shipping or sizing errors. Several reviewers name specific employees and report resolving issues in a single interaction. A recurring negative cluster describes replies stopping after tracked returns and refunds taking too long.
Customers repeatedly point to competitive pricing and a strong product range. Multiple reviewers pair fast delivery with a sense of good value. Positive value notes show up consistently across ratings.
Many buyers say orders arrived on time and matched the product descriptions. Several reviews call out easy site navigation and a quick checkout. A few isolated comments mention slow deliveries or long transit times for certain items.
Reviewers often describe products as durable and true to the listing, including boots, paddles, and PFDs. Several comments note items staying in good shape after heavy use. Complaints about product quality are uncommon in the sample.
Multiple reviews praise being able to reach knowledgeable staff by phone and receiving timely restock or shipping updates. Several positive examples highlight patient, detailed advice. A smaller but notable set reports poor communication after returns, plus one mention of being unable to ship to mountain towns.
Most reviews describe an easy purchase, good pricing, and helpful interactions at checkout. Another group reports serious after-sale issues, including refunds not paid, follow-ups going unanswered, or shipping limits for remote areas. The dataset shows a clear split between high-satisfaction purchases and isolated service failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · resellerratings.com (15) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Difficult to contact; company kept money after receiving returned parts.
“they received the tracked return and stopped responding”
Difficult to contact; company kept money after receiving returned parts.
“they received the tracked return and stopped responding”
Chris helped promptly after the customer received a faulty item.
“Chris was able to help me in a timely manner after receiving a faulty item.”
Chris helped promptly after the customer received a faulty item.
“Chris was able to help me in a timely manner after receiving a faulty item.”
Return policy window was too short after delayed delivery.
“The policy is all returns must be within 14 days”
Order arrived timely and matched the request.
“Timely and what I requested.”
Return process was simple, easy, and handled well.
“Did great at returning a purchase.”
Good product selection and customer service with easy returns.
“Great product selection, customer service with easy returns.”
Shipping delay and poor customer service delayed refund a month.
“I felt their Customer Service was second rate.”
Offers excellent selection, prices, and service.
“Best selection, prices and service.”
Great prices and quick shipping; will return to buy.
“Great prices and quick shipping!”
Staff quickly corrected a shipment mix-up and answered questions.
“The corrective action by Outdoorplay staff was quick and they answered all my questions.”
First order arrived undamaged with tracking and competitive price.
“My order arrived undamaged and in perfect condition.”
Fast service with easy credit and exchange for wrong size.
“Fast service, had to send the wrong size back and was no problem with credit and exchange.”
Friendly, professional service with good listening skills.
“Great service. Good listening skills. Definitely use them again.”
Website offers great selection and competitive prices.
“Great website, great selection, and great prices.”
The merchant fulfilled the order perfectly and without issues.
“Merchant fulfilled order perfectly.”
Go-to store for great prices, timely shipping, and excellent communication.
“OutdoorPlay is my go-to 1st stop for great prices and exceptional service”
Boots are extremely durable and remain mechanically sound after many years.
“these boots are still mechanically in perfect condition.”
Shipping was very slow, but paddle was excellent and customer service responsive.
“It took 26 days for my Kayak Paddle to arrive”
Great price and fast delivery; Outdoorplay reliable.
“Great price on a Stohlquist Drifter PFD with fast delivery.”
Shipping was on time and the products excellent.
“Shipping was on time and the products excellence.”
Very quick delivery and a very good product.
“very quick delivery and very good product”
Better price than others; equipment arrived as described and fast.
“Equipment arrived exactly as described”
Can't ship to mountain towns and call center couldn't solve shipping.
“On line shipping company that can’t ship to mountain towns”
Helpful customer service guided me to the right lifejackets and family pleased.
“Amazing customer service and a fantastic product variety!”
Great selection, quick shipping, and competitive pricing.
“Great selection, quick shipping, competitive pricing.”
Website showed desired items at low prices and offered easy free returns.
“I sent it back at no cost to me with full refund.”
Consistently good prices, selection, and service.
“Good prices, good selection, good service.”
Found needed item quickly and completed shopping in minutes.
“Outdoorplay had what I needed and I was in and out in a few minutes.”
Outdoorplay offered desired items at the best price with fast shipping.
“Outdoorplay had what I wanted at the best price!”
Real paddler answered phone and provided patient, detailed product advice.
“Firstly, a REAL person answered the phone and secondly this person was also a paddler”
Longtime customer; returns easy and lifetime membership offers discounts.
“Return and getting refund were easy.”
Outdoor Play is the perfect place where you can invest your money with no regret. I was simply looking for an online site to buy sea kayak gear and when I contacted Outdoorplay, I received amazing service from them and I absolutely love it. The ordering process was so swift and I got my stuff quickly and in perfect condition. I was quite satisfied with how the employees were so nice to work with. They were very helpful and understanding. I will be back for more items and I would definitely be recommending the Outdoorplay company to my friends looking for high-quality products and exceptional services! Thank you.
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Impressed with selection, prices, fast shipping, and effortless returns.
“they made the process effortless.”
They notified me when out-of-stock paddle returned and it shipped immediately.
“they did so I was able to purchase it and it shipped immediately.”
First store to check for Whitewater gear with good prices and quick shipping.
“When I order gear they ship quickly.”
Only store nationally that had the paddle I wanted; exemplary service.
“Outdoorplay was the ONLY store in the country, literally, that had the paddle I wanted.”
Good reputation, better pricing, and appropriate equipment for adventures.
“they have what you need and they won't crash your wallet.”
Fast service and quality equipment delivered in a short time.
“Service rapide et matériel de qualité, livré en peut de temps”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Outdoorplay is an online retailer focused on paddling, camping, and outdoor recreation gear. The store sells items such as kayaks, paddles, personal flotation devices, boots, and related accessories. It offers online ordering, phone support, and a returns process for online purchases. Product pages show stock alerts and shipping details. Customer service provides product guidance and helps with exchanges and refunds.