Reviewers consistently praise Outer’s product durability and design: multiple customers report furniture holding up for years and cushions/cover systems that are easy to maintain. However, a notable portion of reviews describe repeated delivery delays, tracking errors and inconsistent customer-service responsiveness — in several cases orders took months or required persistent follow-up. Practical steps for prospective buyers based on reviews: double-check shipping/address details during checkout, confirm tracking updates after purchase, and review warranty/return policies before ordering. If product longevity and weather resistance are primary priorities, reviewers often regard the furniture favorably; if timely delivery and seamless customer support are critical, several reviewers experienced problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Address auto-suggestion removed apt number and shipment was delayed.
“My package was shipped but the label cut off my apt number.”
Order delayed and customer service unresponsive, leading to cancellation.
“Horrific customer service all around and strongly do not recommend.”
Order experienced major customer service and logistics problems despite good final product.
“Good luck trying to reach customer service as it is a 72 hour wait”
Durable, pet-friendly furniture lasted years and customer service helped.
“This furniture is built better than any furniture we have ever had.”
Customer service experiences are mixed: several reviewers describe helpful, solution-oriented reps and replacements, while many report unresponsiveness, slow resolution, or ineffective support.
Opinions split on price: satisfied owners call the furniture worth the premium for longevity; multiple reviewers say the cost isn’t justified given service or delivery failures.
User experience varies: some praise easy setup, modularity and washable covers; others report website/address-formatting glitches and poor ordering or chat interactions.
Product quality is frequently praised: many reviewers report durable, weather-resistant furniture that retains appearance and comfort over several years of outdoor use.
Communication and logistics are a common concern: reviewers report late or missing shipping updates, tracking errors, delivery delays and difficulty getting timely responses.
Overall impressions are mixed: a large group reports long-term satisfaction with product durability; a substantial minority report poor delivery experiences and unresolved service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Furniture makes backyard feel like a modern resort.
“Outer is truly the next level outdoor furniture”
Helpful customer service and professional delivery despite slight delay.
“Stephanie from customer service was very helpful in updating us”
Repeated delivery delays and poor availability of phone-based customer service.
“it's impossible to get on the phone with Outer—their customer service number always goes to voicemail.”
Order delayed nearly a year with no concrete answers from company.
“1 year delay without answers”
Personalized service and a well-built, timeless product with washable fabric.
“The personalized service from Outer is what first sold me.”
Stylish, sustainable furniture with responsive service replacing defective table.
“These are true investment pieces — high-quality, durable and built to last.”
Wood chair handles stained unevenly and customer service response inadequate.
“Horrible customer service and horrible quality.”
Furniture is easy to clean and still looks like new after years.
“The best outer furniture ever and super easy to clean.”
Shipping dates changed and delivery significantly delayed beyond advertised timeframe.
“Beyond frustrated with the bait and switch and extreme delays in delivery.”
Furniture held up beautifully for years despite full sun exposure.
“so far it has held up beautifully.”
High-quality furniture remained like new through New England winters.
“This is the last patio furniture I will ever have to purchase.”
Cushion covers clean easily and furniture stays looking new.
“My furniture has remained outside and still looks new when we use them.”
High-quality, durable outdoor furniture with excellent customer service.
“If you’re looking to invest in high-quality, long-lasting outdoor pieces, Outer is the way to go.”
Furniture held up well over three years with responsive customer service.
“my sofa set has held up extremely well.”
Outstanding customer service and high-quality furniture with protective covers.
“the customer service was outstanding; they really made the process effortless.”
Beautiful, practical sofas that clean easily and withstand weather.
“any stain comes right off”
Furniture looks new after years and built-in covers protect from rain.
“Love the covers that keep it dry on rainy days.”
Four-year-old couch still looks great; cushions and wicker held up.
“We have had our outer couch for 4 years now and it’s still in such great shape!”
Helpful staff, durable furniture, and effective protective covers.
“Excellent Customer Service/ Fantastic Product.”
Sofa is well-made, comfortable, and has practical protective covers.
“The quality is solid.”
Order delayed and customer service unresponsive, leading to cancellation.
“Horrific customer service all around and strongly do not recommend.”
Partial delivery and poor customer service with months of waiting.
“customer “service” is atrocious.”
Durable, pet-friendly furniture lasted years and customer service helped.
“This furniture is built better than any furniture we have ever had.”
Furniture delayed and customer service communication was poor and unresolved.
“Their customer service is frustrating to communicate with”
Damaged and incorrect items received with slow, ineffective customer service.
“3 months later they still have not replaced a chair that was delivered damaged.”
Shipping dates missed and customer service unresponsive to contacts.
“They do not respond to email or phone calls.”
Long delivery delays and lack of promised responses from support.
“Sometimes, they just don't respond at all.”
Product has lasted years and remained reliable.
“Wonderful product!”
Furniture replaced a stained cover quickly and remained durable for years.
“Our furniture has held up very well”
Helpful customer service and durable furniture remaining like new.
“Customer service was topnotch.”
Sectional and umbrella remained comfortable and weather-resistant over years.
“The sectional is still very comfortable and looks like it did the day we got it.”
First-class overall experience with high-quality furniture and service.
“The entire Outer experience has been first class”
Furniture remains like new after four years despite neglecting covers.
“The furniture has held up great.”
Order experienced major customer service and logistics problems despite good final product.
“Good luck trying to reach customer service as it is a 72 hour wait”
High-quality furniture remained like new after six years with responsive service.
“I have had the furniture for 6 years now and it looks brand new.”
Comfortable furniture with washable covers makes maintenance effortless.
“the roll-back covers, and washability, make it a breeze.”
Durable furniture and customer service replaced a broken cover for free.
“the company replaced it free of charge.”
Sofa remains like new after five years with responsive customer service.
“still looks good as new 5 years later!!!!”
Three-year-old furniture remains comfortable and in good condition.
“the cushions are so comfortable and fabric holding strong.”
Honestly, I had a terrible experience with Outer.com. I bought a bug shield blanket because of a sale. The system automatically suggested an address for me. Thinking that this would be better formatting for Outer I selected it. Turns out it removed my apt number from line 2 and put it in line 1. My package was shipped but the label cut off my apt number. I watched my package arrive and then return to its sender. I called and the rep assured me a new one would be sent right away. I had to call back a few days later to find out the product still hadn’t shipped. Basically waited for 3 more weeks for a product that was supposed to arrive in 3-5 days. If you’re planning to order make sure you don’t select their suggested addresses or you might not get your product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Outer is a U.S.-focused direct-to-consumer outdoor furniture brand selling modular sofas, chairs, umbrellas, covers and accessories via its online store and select showrooms. The company emphasizes weather-resistant materials, replaceable cushion covers and modular configurations for patios, decks and outdoor living spaces.