Reviews Analyzed
21
We Collect & Analyze Reviews
Outer
Experiences & Reviews
Outer is a U.S.-focused direct-to-consumer outdoor furniture brand selling modular sofas, chairs, umbrellas, covers and accessories via its online store and select showrooms. The company emphasizes weather-resistant materials, replaceable cushion covers and modular configurations for patios, decks and outdoor living spaces.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
29d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Customer service experiences are mixed: several reviewers describe helpful, solution-oriented reps and replacements, while many report unresponsiveness, slow resolution, or ineffective support.
Share of mentions
Mixed
20%
💰
Value for money
Opinions split on price: satisfied owners call the furniture worth the premium for longevity; multiple reviewers say the cost isn’t justified given service or delivery failures.
Share of mentions
Weak
9%
⚡
User experience
User experience varies: some praise easy setup, modularity and washable covers; others report website/address-formatting glitches and poor ordering or chat interactions.
Share of mentions
Mixed
7%
🔧
Product quality
Product quality is frequently praised: many reviewers report durable, weather-resistant furniture that retains appearance and comfort over several years of outdoor use.
Share of mentions
Strong
20%
📞
Communication
Communication and logistics are a common concern: reviewers report late or missing shipping updates, tracking errors, delivery delays and difficulty getting timely responses.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions are mixed: a large group reports long-term satisfaction with product durability; a substantial minority report poor delivery experiences and unresolved service issues.
Share of mentions
Mixed
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Bug Shield Blanket
"Honestly, I had a terrible experience with Outer.com. I bought a bug shield blanket because of a sale. The system automatically suggested an address for me. Thinking that this would be better formatting for Outer I selected it. Turns out it removed my apt number from line 2 and put it in line 1. My package was shipped but the label cut off my apt number. I watched my package arrive and then return to its sender. I called and the rep assured me a new one would be sent right away. I had to call back a few days later to find out the product still hadn’t shipped. Basically waited for 3 more weeks for a product that was supposed to arrive in 3-5 days. If you’re planning to order make sure you don’t select their suggested addresses or you might not get your product.
"
Johnathan S
Collected.reviews
Dec 12, 2021
Featured for: address-formatting caused delivery failure
Would be zero stars if possible
"Do not believe the reviews on their website. Would be zero stars if possible. Over three months chasing company for updates on a delayed set of porch..."
EM
Trustpilot
Oct 01, 2025
Featured for: months-long delay, horrific customer service
Good furniture but Company issues to work out
"July 15th: I can't speak to the quality of the product as I have not received. I placed the order on May 26th and was told last at the beginning of Ju..."
Katherine
Trustpilot
Oct 01, 2025
Featured for: good product, resolved after many issues
Many, many years and dogs later!
"For years, we would buy outdoor furniture knowing we would be replacing it either the following year, or at the most 2 years. I had been searching on..."
Vicki Schuerger
Trustpilot
Oct 01, 2025
Featured for: long-term durability and positive service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kristy Culp-leonard
trustpilot.com
Oct 01, 2025
Quality good looking product
Very pleased with my Outer sofas. The quality is solid. I love the fold up cover with the cushions. The details with the Velcro straps in the base and...
E
EM
trustpilot.com
Oct 01, 2025
Would be zero stars if possible
Do not believe the reviews on their website. Would be zero stars if possible. Over three months chasing company for updates on a delayed set of porch...
R
Randy Salazar
trustpilot.com
Oct 01, 2025
Echo the thoughts of others in that the…
Echo the thoughts of others in that the customer “service” is atrocious. Only half of our package was delivered, after months of waiting. Then, when t...
V
Vicki Schuerger
trustpilot.com
Oct 01, 2025
Many, many years and dogs later!
For years, we would buy outdoor furniture knowing we would be replacing it either the following year, or at the most 2 years. I had been searching on...
M
Matt Fleischauer
trustpilot.com
Oct 01, 2025
Still No Furniture
Outer estimated our furniture to be shipped a month ago. Their customer service is frustrating to communicate with—after many emails with limited to n...
A
Avery Tilney
trustpilot.com
Oct 01, 2025
I gave this company so many chances to…
I gave this company so many chances to make things right, and 3 months later they still have not replaced a chair that was delivered damaged. The orig...
K
Katie White
trustpilot.com
Oct 01, 2025
Shipping Delays and No Service
Outer will claim to have an approximate shipping date for your furniture, that date will come and go. Our latest estimated...
R
Rob Coleman
trustpilot.com
Oct 01, 2025
Poor logistics, worse communication
It has been more than 2 months and we still have not received our furniture (the lead time was 3-4 weeks). Delivery involves multiple middlemen who ha...
L
Linda Lai
trustpilot.com
Oct 01, 2025
Wonderful product
Wonderful product! I’ve now had it for y...
M
Marc Dionne
trustpilot.com
Oct 01, 2025
We have loved our Outer Experience
We love our Outer furniture! We ordered our aluminum sofa and armchair furniture back in 2022 and have really enjoyed it ever since. Our order initial...
N
Nera Cruz
trustpilot.com
Oct 01, 2025
Customer service was topnotch
Customer service was topnotch. The Outer team worked with our family to choose the right outdoor furniture for our patio and the delivery was quick an...
F
FrankW
trustpilot.com
Oct 01, 2025
This is my 4th summer with my Outer…
This is my 4th summer with my Outer sectional furniture and 2nd with the Outer umbrella. It is time to do an updated review… The sectional is still ve...
r
randall elliott
trustpilot.com
Oct 01, 2025
Give them 6 stars!!!
The entire Outer experience has been first class for my wife and I. We bought our first patio set in 2020 and have now added two additional sets for o...
S
Salmaun Ahmad
trustpilot.com
Oct 01, 2025
The furniture has held up great
The furniture has held up great. It's been 4 years, I always forget to use the outer shell, an...
K
Katherine
trustpilot.com
Oct 01, 2025
Good furniture but Company issues to work out
July 15th: I can't speak to the quality of the product as I have not received. I placed the order on May 26th and was told last at the beginning of Ju...
G
Gary T.
trustpilot.com
Oct 01, 2025
Six Years Old and Still Looks Brand New
Six years ago, I purchase a new Townhome with a lovely roof deck. I went out looking for outdoor furniture. I am a preparer. I had the exact dimension...
D
Dave K
trustpilot.com
Oct 01, 2025
I made the right choice with OUTER
Before I bought my first home, I bought my Outer furniture. I'd never owned Outer before, but in doing my research, and after visiting a showroom to g...
J
Julie L.
trustpilot.com
Oct 01, 2025
Great Products with Excellent Customer Service
I love my Outer Products. I purchased a couple aluminum chairs, sofa, and the furniture covers about 4 years ago. The furniture isdurable and so comfo...
K
Kim Gibson
trustpilot.com
Oct 01, 2025
BEST Outdoor Sofa!!!!
Loved my Outer outdoor sofa so much I bought a second one for another space. Fantastic quality & BEAUTIFUL design- still looks good as new 5 years lat...
C
Claire Sebesta
trustpilot.com
Oct 01, 2025
I love our Outer furniture
I love our Outer furniture. We have a sofa and two arm chairs with the black aluminum and white color. We’ve had them for about 3 years now and the cu...
Conclusion
Reviewers consistently praise Outer’s product durability and design: multiple customers report furniture holding up for years and cushions/cover systems that are easy to maintain. However, a notable portion of reviews describe repeated delivery delays, tracking errors and inconsistent customer-service responsiveness — in several cases orders took months or required persistent follow-up. Practical steps for prospective buyers based on reviews: double-check shipping/address details during checkout, confirm tracking updates after purchase, and review warranty/return policies before ordering. If product longevity and weather resistance are primary priorities, reviewers often regard the furniture favorably; if timely delivery and seamless customer support are critical, several reviewers experienced problems.