Reviews indicate persistent issues with order fulfillment, communication, and some product components (notably toppers and clear frames). Several customers report long processing or shipping delays, wrong prescriptions, missing items, and difficulty obtaining refunds. A minority of reviews praise the customization options, lightweight frames, and accurate lenses. If considering a purchase, check the company’s return and refund policies, retain payment protection (for example, a credit card), and be prepared for potential delays when ordering prescription eyewear online.
Examples from available reviews (Mar 2022 – Feb 2026).
Customizable, durable glasses included free prescription lenses and responsive customer service.
“The quality of the product exceeded my expectations as well.”
Glasses arrived late and with incorrect prescriptions even after remakes.
“they were the wrong prescription”
Toppers detach easily because the magnets are too weak and overpriced.
“Magnets are not nearly strong enough to hold them on”
Website's return function prevented submitting a return request.
“I was not able to click the submit button”
Many reviewers describe repeated fulfillment problems: delayed orders, missing refunds, and multiple remakes; a small number mention helpful or easy returns.
Several customers report unexpected charges, double billing, and high topper prices; a few note free prescription lenses or good value on base frames.
Frequent complaints about long processing or shipping times, nonworking tracking or return interfaces, and website limitations for cancellations or returns.
Mixed feedback: some praise lightweight frames and accurate lenses, while many report wrong prescriptions, flimsy toppers, yellowing clear frames, or poor fit.
Most reviewers report slow or unhelpful responses, scripted/AI replies, and difficulty reaching a live agent; isolated reports note prompt email replies.
Overall impressions skew negative: numerous reports of missing or incorrect orders, refund disputes, and unresolved customer-service issues; a few positive experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently tried Pair Eyewear, and I have to say that it was a unique experience. Their customizable glasses and sunglasses definitely caught my attention. The best part about the process is that you can select frames and customize their color or design with ease through their website. Moreover, I got a pair of prescription lenses without any additional cost, adding more value for money.
The quality of the product exceeded my expectations as well. The glasses are very durable despite being lightweight, which makes them easy to wear all day long without feeling uncomfortable. They also provide excellent protection against UV rays from the sun.
Lastly, what stood out for me is their customer service - they were prompt in answering my questions via email regarding the delivery timeline and other queries related to customization options available on their website.
Overall, If anyone who wants trendy customizations in eyewear at an affordable price would love Pair Eyewear!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pair Eyewear is a direct-to-consumer eyewear company that sells prescription glasses, sunglasses, and modular magnetic toppers. The brand emphasizes online customization of frames and the option to order prescription lenses through its website. Consumers researching Pair Eyewear commonly look for details on frame options, topper compatibility, prescription fulfillment, shipping timelines, returns, and customer support policies.