Reviews Analyzed
21
We Collect & Analyze Reviews
Palm Angels
Experiences & Reviews
Palm Angels is a contemporary fashion label known for premium streetwear pieces—hoodies, tracksuits, T‑shirts and accessories (including sunglasses). Founded by creative director Francesco Ragazzi, the brand is distributed through its own e‑commerce site and various luxury retailers and marketplaces. Consumers researching Palm Angels reviews commonly look for product quality, shipping practices, and customer‑service reliability before purchasing.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
23d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Many reviewers report late, damaged or incomplete deliveries and poor courier handling that affected order fulfilment and receipt.
Share of mentions
Weak
12%
💰
Value for money
Frequent complaints concern refunds, double charges, unpaid returns and unmet price‑match or paid‑shipping expectations.
Share of mentions
Weak
19%
⚡
User experience
A small number of reviewers cite website/checkout or fulfilment confusion (double charge, third‑party fulfilment) causing frustration.
Share of mentions
Mixed
4%
🔧
Product quality
Many reports of missing, wrong, damaged or poor‑quality items on arrival; a minority say items arrived in good condition.
Share of mentions
Weak
20%
📞
Communication
Widespread reports of unresponsive or unhelpful customer service: unanswered emails, slow replies and unresolved investigations.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are predominantly negative: multiple disputes over delivery, missing items and refunds lead many to avoid buying.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Terrible Experience - Avoid!
"I ordered from Palm Angels and received a damaged box with a sweatshirt missing—an item worth over $400. Despite immediately reporting the issue, thei..."
Sara Coronado
Trustpilot
Oct 01, 2025
Featured for: damaged box, missing item, no refund
Terrible terrible terrible by Daniela
"Terrible terrible terrible by Daniela at customer service. Would never hav..."
Princess Curtis-Broni
Trustpilot
Oct 01, 2025
Featured for: explicit poor customer service
Expected worse to be honest
"Hello there guys, I placed the order before reading any of the reviews to be completely honest as I know the brand. I got myself a pair of a tracksuit..."
Angel Moon
Trustpilot
Oct 01, 2025
Featured for: positive product, unanswered price match
Terrible company paid £900 for two…
"Terrible company paid £900 for two hoodies which I have returned they agreed they have them but won’t issue a refund!! Messaged them over ten times wi..."
Paige
Trustpilot
Oct 01, 2025
Featured for: returned items, refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Princess Curtis-Broni
trustpilot.com
Oct 01, 2025
Terrible terrible terrible by Daniela
Terrible terrible terrible by Daniela at customer service. Would never hav...
J
Jamie
trustpilot.com
Oct 01, 2025
I would not shop with palm angels I…
I would not shop with palm angels I purchased and item and was given the wrong item...
A
Angel Moon
trustpilot.com
Oct 01, 2025
Expected worse to be honest
Hello there guys, I placed the order before reading any of the reviews to be completely honest as I know the brand. I got myself a pair of a tracksuit...
N
Nancy
trustpilot.com
Oct 01, 2025
rubbish site
rubbish site quality of the products are rea...
S
Sara Coronado
trustpilot.com
Oct 01, 2025
Terrible Experience - Avoid!
I ordered from Palm Angels and received a damaged box with a sweatshirt missing—an item worth over $400. Despite immediately reporting the issue, thei...
P
PIOTR WSZOLEK
trustpilot.com
Oct 01, 2025
Scam. Do not order anything for them.
Order T-shirt, soon when I open my parcel decide to return due to poor quality. Contact seller, they arrange collection day and provide me with return...
D
Daniel Hudson
trustpilot.com
Oct 01, 2025
Scam do not order sent empty package…
Scam do not order sent empty package and cla...
a
avve olsson
trustpilot.com
Oct 01, 2025
I got the wrong item
...
I
Irena Mkrtchyan
trustpilot.com
Oct 01, 2025
Extremely dishonest and unprofessional…
Extremely dishonest and unprofessional customer service . I received an empty box . My order was stolen . FedEx couldn’t refund me more than 100 $ as...
A
Angela Harding
trustpilot.com
Oct 01, 2025
Well I recently made a review about…
Well I recently made a review about this company. I am not sure what took place, however when the box came from UPS/Fedex it was empty completely empt...
N
Nicole
trustpilot.com
Oct 01, 2025
HORRIBLE EXPERIENCE! ZERO STARS!
Zero Stars if I could! I purchased from this company 2 weeks before Christmas, they guaranteed my shipment arrival before Christmas but to be sure I s...
S
Sherif
trustpilot.com
Oct 01, 2025
Worst online shopping experience
Worst online shopping experience, received an empty box partially opened and having a hard paper inside for distraction, and when I emailed them they...
K
K
trustpilot.com
Oct 01, 2025
MISSING item and terrible communication
terrible communication. shipment was delayed and when finally arrived one of the two items was not in the box. Palms...
M
Molly
trustpilot.com
Oct 01, 2025
AVOID
I wish I read the reviews before purchasing! I didn’t expect such bad customer service from this ‘Luxury’ brand. My item came damaged, I have emailed...
A
Aurore
trustpilot.com
Oct 01, 2025
God I wish I had seen the customer…
God I wish I had seen the customer reviews before ordering Ordered in July some products, one is missing and the customer service just won't r...
D
Delivery and Order Details
trustpilot.com
Oct 01, 2025
In dispute with them over a parcel they…
In dispute with them over a parcel they say they delivered back to me - on-going - avoid - d...
P
Paige
trustpilot.com
Oct 01, 2025
Terrible company paid £900 for two…
Terrible company paid £900 for two hoodies which I have returned they agreed they have them but won’t issue a refund!! Messaged them over ten times wi...
C
Chad Thompson
trustpilot.com
Oct 01, 2025
Shut this company down!
Never use this company, I am 6ft 7 so quite awkward for me to find luxury items in store so I order a lot online and have ordered from pretty much eve...
Y
Yoran
trustpilot.com
Oct 01, 2025
Same for me , worst designer experience ever
Same for me ! Ordered a hoody and a t shirt. Box arrived and only the hoody is in it. So the shirt is missing, being told it takes 20 days to investig...
S
Stephen Bazuaye
trustpilot.com
Oct 01, 2025
Palm Angels Nasty Work Delivery
“Palm Angels”, there’s nothing Angelic about this company. Terrible shipping and handling service. My friend Tejan is getting ready for vacation and h...
Conclusion
Across the collected reviews, the most common consumer issues relate to delivery problems (missing or damaged parcels), unresponsive customer service, and difficulties obtaining refunds. Multiple reviewers describe receiving empty or incomplete packages and long or nonexistent replies to email inquiries. A minority reported receiving merchandise in good condition and correct sizing, but those experiences were outweighed by reports of service and returns failures. If you consider buying, keep proof of purchase, use tracked payment methods (PayPal or card dispute options), and consider ordering from established retailers or platforms with clearer return policies to reduce risk.