Across the collected reviews, the most common consumer issues relate to delivery problems (missing or damaged parcels), unresponsive customer service, and difficulties obtaining refunds. Multiple reviewers describe receiving empty or incomplete packages and long or nonexistent replies to email inquiries. A minority reported receiving merchandise in good condition and correct sizing, but those experiences were outweighed by reports of service and returns failures. If you consider buying, keep proof of purchase, use tracked payment methods (PayPal or card dispute options), and consider ordering from established retailers or platforms with clearer return policies to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Package arrived damaged with a missing expensive sweatshirt and no refund.
“received a damaged box with a sweatshirt missing”
Reviewer experienced terrible customer service and advises avoiding the company.
“Terrible terrible terrible by Daniela at customer service.”
Order arrived intact but customer service ignored a price-match request.
“I would have give them a 4-star rating if they would answer my request for a price match”
Returned expensive items but company acknowledged receipt and did not refund.
“they agreed they have them but won’t issue a refund!!”
Many reviewers report late, damaged or incomplete deliveries and poor courier handling that affected order fulfilment and receipt.
Frequent complaints concern refunds, double charges, unpaid returns and unmet price‑match or paid‑shipping expectations.
A small number of reviewers cite website/checkout or fulfilment confusion (double charge, third‑party fulfilment) causing frustration.
Many reports of missing, wrong, damaged or poor‑quality items on arrival; a minority say items arrived in good condition.
Widespread reports of unresponsive or unhelpful customer service: unanswered emails, slow replies and unresolved investigations.
Overall impressions are predominantly negative: multiple disputes over delivery, missing items and refunds lead many to avoid buying.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Button fell off a jacket and Palm Angels would not provide repair assistance.
“one button disappeared”
Item was out of stock after delay and promised refund was not received.
“they were out of stock”
Reviewer experienced terrible customer service and advises avoiding the company.
“Terrible terrible terrible by Daniela at customer service.”
Buyer received the wrong item and refund was refused despite proof.
“they refused to refund me even with my receipt”
Order arrived intact but customer service ignored a price-match request.
“I would have give them a 4-star rating if they would answer my request for a price match”
Reviewer says product quality is poor and the brand is overrated.
“quality of the products are really poor.”
Package arrived damaged with a missing expensive sweatshirt and no refund.
“received a damaged box with a sweatshirt missing”
Return label had wrong address and seller's return process failed.
“adress provide by seller on return label was wrong”
Customer received an empty package and was not refunded.
“sent empty package and claimed it must have been stolen”
Customer reports receiving the wrong item.
“I got the wrong item”
Customer received an empty box and customer service refused compensation.
“Extremely dishonest and unprofessional customer service”
Order arrived empty and company refused to help or refund.
“it was empty completely empty not even a piece of paper was in it.”
Order never arrived and company did not refund or update the customer.
“no package, no refund!”
Customer received an empty partially opened box and received no reply.
“received an empty box partially opened”
One item was missing from the shipment and customer service did not follow up.
“one of the two items was not in the box.”
Item arrived damaged and company did not respond to multiple emails.
“My item came damaged”
An ordered item was missing and customer service is unresponsive.
“one is missing and the customer service just won't reply”
Customer is in a dispute over a parcel and criticizes customer service.
“Customer service is the worst I've seen.”
Returned expensive items but company acknowledged receipt and did not refund.
“they agreed they have them but won’t issue a refund!!”
Poor fit and long delays obtaining a promised refund and slow replies.
“have currently been waiting 2 months for my refund”
T-shirt missing and company delayed investigation, leaving customer unresolved.
“So the shirt is missing, being told it takes 20 days to investigate.”
Friend received a destroyed box with the shirt missing from the delivery.
“The package gets delivered to him with the shirt missing and the box destroyed”
I purchased a pair of Palm Angels Sunglasses and I love them; they're super cute, retro and chic. However, it took 15 days to get them, which is way longer than any other glasses I've ever bought. Besides, some of my calls were unanswered when I wanted an explanation when the delivery could be done. Eventually when the rider came, he was unapologetic and was in a hurry to leave without giving me room for a talk. I don’t think I will contact the company again for any sunglasses. I feel betrayed besides their advertisement of epic services! I don’t recommend the company to prospective buyers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Palm Angels is a contemporary fashion label known for premium streetwear pieces—hoodies, tracksuits, T‑shirts and accessories (including sunglasses). Founded by creative director Francesco Ragazzi, the brand is distributed through its own e‑commerce site and various luxury retailers and marketplaces. Consumers researching Palm Angels reviews commonly look for product quality, shipping practices, and customer‑service reliability before purchasing.