Most reviews describe breakdowns in order fulfillment and after-sales support. Customers repeatedly mention missing, damaged, or empty parcels. Many say refunds were refused or delayed, and their messages got no reply. A small number report acceptable products or deliveries that arrived intact.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer received an empty package and was not refunded.
“sent empty package and claimed it must have been stolen”
Returned expensive items but company acknowledged receipt and did not refund.
“they agreed they have them but won’t issue a refund!!”
Order arrived intact but customer service ignored a price-match request.
“I would have give them a 4-star rating if they would answer my request for a price match”
Sunglasses were nice but delivery and support were poor.
“I don’t recommend the company to prospective buyers.”
Reviews frequently mention fulfillment problems, including missing items, incorrect items, and damaged parcels. Several customers say their returns were received but refunds were not paid. These issues drive most of the negative feedback.
Poor value is tied mainly to unresolved refunds and lost shipments that leave buyers out of pocket. Only a small number of reviews raise product construction concerns, and they are not common.
Customers describe repeated frustration with ordering and returns, citing incorrect return addresses, long investigation delays, and slow responses. A few still report items arriving in good condition despite the service problems.
Few reviews comment directly on product quality. One reviewer clearly said the quality was poor. Another praised the sunglasses, so the limited feedback is mixed.
Many reviewers say emails and customer-service requests received no answer. One customer specifically mentions a price-match request that went unanswered, while others describe replies as slow or unhelpful.
The reviews contrast many one-star service complaints with occasional mid-range ratings. Overall sentiment leans negative because recurring fulfillment and after-sales issues outweigh the scattered positive product notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Button fell off a jacket and Palm Angels would not provide repair assistance.
“one button disappeared”
Item was out of stock after delay and promised refund was not received.
“they were out of stock”
Reviewer experienced terrible customer service and advises avoiding the company.
“Terrible terrible terrible by Daniela at customer service.”
Buyer received the wrong item and refund was refused despite proof.
“they refused to refund me even with my receipt”
Order arrived intact but customer service ignored a price-match request.
“I would have give them a 4-star rating if they would answer my request for a price match”
Reviewer says product quality is poor and the brand is overrated.
“quality of the products are really poor.”
Package arrived damaged with a missing expensive sweatshirt and no refund.
“received a damaged box with a sweatshirt missing”
Return label had wrong address and seller's return process failed.
“adress provide by seller on return label was wrong”
Customer received an empty package and was not refunded.
“sent empty package and claimed it must have been stolen”
Customer reports receiving the wrong item.
“I got the wrong item”
Customer received an empty box and customer service refused compensation.
“Extremely dishonest and unprofessional customer service”
Order arrived empty and company refused to help or refund.
“it was empty completely empty not even a piece of paper was in it.”
Order never arrived and company did not refund or update the customer.
“no package, no refund!”
Customer received an empty partially opened box and received no reply.
“received an empty box partially opened”
One item was missing from the shipment and customer service did not follow up.
“one of the two items was not in the box.”
Item arrived damaged and company did not respond to multiple emails.
“My item came damaged”
An ordered item was missing and customer service is unresponsive.
“one is missing and the customer service just won't reply”
Customer is in a dispute over a parcel and criticizes customer service.
“Customer service is the worst I've seen.”
Returned expensive items but company acknowledged receipt and did not refund.
“they agreed they have them but won’t issue a refund!!”
Poor fit and long delays obtaining a promised refund and slow replies.
“have currently been waiting 2 months for my refund”
T-shirt missing and company delayed investigation, leaving customer unresolved.
“So the shirt is missing, being told it takes 20 days to investigate.”
Friend received a destroyed box with the shirt missing from the delivery.
“The package gets delivered to him with the shirt missing and the box destroyed”
I purchased a pair of Palm Angels Sunglasses and I love them; they're super cute, retro and chic. However, it took 15 days to get them, which is way longer than any other glasses I've ever bought. Besides, some of my calls were unanswered when I wanted an explanation when the delivery could be done. Eventually when the rider came, he was unapologetic and was in a hurry to leave without giving me room for a talk. I don’t think I will contact the company again for any sunglasses. I feel betrayed besides their advertisement of epic services! I don’t recommend the company to prospective buyers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Palm Angels is an Italian fashion label making luxury streetwear and ready-to-wear. It sells items such as hoodies, T-shirts, sweatshirts, jackets, plus accessories including sunglasses. Products are available through the brand’s official online store and selected retail partners and boutiques. Francesco Ragazzi founded the label, which takes cues from skate culture and pairs them with tailored production techniques.