Reviews Analyzed
21
We Collect & Analyze Reviews
Parachute Home
Experiences & Reviews
Parachute Home is a U.S.-based home textiles brand that sells bedding, bath linens, towels and related home goods through its e-commerce site and select retail locations. The brand positions itself in the premium segment and highlights materials such as linen, cotton and Turkish cotton in product descriptions. Consumers researching Parachute typically look for information on product durability, fabric types, return and warranty policies, customer service responsiveness, and shipping/fulfillment practices.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
27d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers report negative customer service experiences: slow or unavailable support, difficulty resolving damaged items, and limited warranty assistance.
Share of mentions
Weak
20%
💰
Value for money
Several customers say product lifespan does not justify the price, citing early wear, holes, or pilling on items bought at premium prices.
Share of mentions
Weak
10%
⚡
User experience
Complaints center on ordering, checkout and returns: wrong sizes shipped, delayed deliveries, automated chat hurdles, and complex exchange processes.
Share of mentions
Weak
8%
🔧
Product quality
Many reviews describe pilling, holes, seam failure and loss of elasticity; a minority note towels and some bedding wash well and remain soft.
Share of mentions
Weak
17%
📞
Communication
Frequent reports of unwanted marketing and repeated outreach despite opt-outs, plus unresponsive email/chat and confusing automated replies; occasional helpful reps noted.
Share of mentions
Weak
20%
⭐
Overall experience
Overall reviewer sentiment here is negative: product durability and customer support issues dominate, with isolated positive service and product mentions.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – October 2025).
A Heavenly Experience: My Review of Parachute Home
"I recently purchased bedding and bath essentials from Parachute Home, and my experience has been nothing short of fantastic. The modern design of their products coupled with the high-quality materials used really elevate the look and feel of my home. Not only are their products comfortable to use, but they're also easy to maintain. They wash well, dry quickly, and remain soft even after several washes. I was skeptical about buying bedding online without feeling it first in a store, but their 60-day trial definitely put me at ease. What sets Parachute apart from other companies is the exceptional customer service they provide. From answering all of my questions before purchasing to following up on delivery - which arrived earlier than expected - their team went above and beyond to ensure that I was satisfied with my purchase. Overall, I highly recommend Parachute Home for anyone looking for stylish yet practical bedding and bath linens that can truly transform their living space into a more comfortable home."
Laney
Collected.reviews
Nov 28, 2022
Featured for: Shows positive product and service
I spent $476 on king size linen bedding…
"I spent $476 on king size linen bedding and it all fell apart within two years. The bottom sheet has several holes. The flat sheet has holes and two o..."
Chloe Lankshear
Trustpilot
Oct 01, 2025
Featured for: High-cost purchase failing over time
Missed the mark at every turn
"Missed the mark at every turn. Bought a pillow and a cover, knew what I wanted, easy purchase. Shipped cover separate from the pillow Cover took a ful..."
Robert Mech
Trustpilot
Oct 01, 2025
Featured for: Checkout, shipping and return UX issues
Another company with atrocious handling of customer data
"I bought one pair of sheets from Parachute in 2016. They were OK. I used them for a couple of years and then replaced them. Despite expressing to thei..."
Hannah S.
Trustpilot
Oct 01, 2025
Featured for: Long-term data and marketing issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
christine barber
trustpilot.com
Oct 01, 2025
Worn paper thin and torn in 14 months!
I ordered a new fitted 100% linen sheet for my double bed in July of 2024. It was on sale but still cost almost $100. Less than one year later, the sh...
E
Erin
trustpilot.com
Oct 01, 2025
I purchased a sheet set from Parachute…
I purchased a sheet set from Parachute home and wish I had saved my money. They are so thin and within a year of owni...
C
Chloe Lankshear
trustpilot.com
Oct 01, 2025
I spent $476 on king size linen bedding…
I spent $476 on king size linen bedding and it all fell apart within two years. The bottom sheet has several holes. The flat sheet has holes and two o...
L
Leif Roll
trustpilot.com
Oct 01, 2025
Liz to the Rescue!!
Hi, in January we purchased 4 sets of Turkish cotton towels, hand towels, and wash clothes. We Lov’m all!! Had a problem with one of the wash clothes...
K
K Bhatt
trustpilot.com
Oct 01, 2025
Really poor quality products
Really poor quality products. I bought the blanket and bathrobes based on their clever photoshoots and marketing on the website but the products are...
H
Hannah S.
trustpilot.com
Oct 01, 2025
Another company with atrocious handling of customer data
I bought one pair of sheets from Parachute in 2016. They were OK. I used them for a couple of years and then replaced them. Despite expressing to thei...
L
Linda Arnaud
trustpilot.com
Oct 01, 2025
Horrible customer service
Received our expensive, advertised as 100% Egyptian Cotton” sateen sheets. Labeled only 100% cotton. In less than 4 months they have pilled! Which mea...
R
Robert Mech
trustpilot.com
Oct 01, 2025
Missed the mark at every turn
Missed the mark at every turn. Bought a pillow and a cover, knew what I wanted, easy purchase. Shipped cover separate from the pillow Cover took a ful...
A
Antoinette Jackson
trustpilot.com
Oct 01, 2025
Birthday Gift a BIG FLUB!
Bought a bathrobe for my husband. Color nice, liked the material, but the fit was awful. We ordered medium. My husband is 5'10" and slim. The robe fit...
G
Gidenkos Katya-Slavik
trustpilot.com
Oct 01, 2025
Linen fitted sheet shredding apart
Linen fitted sheet shredding apart. I placed an order for a linen sheet set from Parachute back in 2022 and used the sheets sporadically since I have...
A
Ann Benson
trustpilot.com
Oct 01, 2025
Good quality at super high prices
I bought one of the Venice sets using a discount code. The quality is very nice. My gut feeling is that it's a rip off though. I paid five times as mu...
B
B B
trustpilot.com
Oct 01, 2025
Quality is the worst!
Bought $500 worth of pillows.... only to have them develop balls in them after just a few months of use. Spoke to "chat" and they told me that's becau...
C
Caleb
trustpilot.com
Oct 01, 2025
Awful quality
Bought a set of their sheets and the fitted sheet lost all elasticity within three days. It’s literally useless now. Contacted customer support and wa...
K
KD
trustpilot.com
Oct 01, 2025
customer service???? What customer service??
customer service???? What customer service??? DO NOT GIVE THIS COMPANY BUSINESS BECAUSE IF YOU HAVE ANY ISSUES THEY WILL NOT RESPON...
D
Disappointed
trustpilot.com
Oct 01, 2025
Avoid Parachute Home at all cost. Consider Cozy Earth or Quince and thank me later.…
Worst, most apathetic customer service that I’ve ever encountered. I dare say that they have no customer service and really don’t care. You are forced...
J
Julie W
trustpilot.com
Oct 01, 2025
DO NOT SHOP AT PARACHUTE- THE WORST…
DO NOT SHOP AT PARACHUTE- THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. TLDR: No Parachute product is worth the (clearly very high) risk of them...
S
Sofia Smi
trustpilot.com
Oct 01, 2025
Bad customer service
Got package , blanket($134) was missing,no phone number to call, only email ,they d...
S
Scott grewe
trustpilot.com
Oct 01, 2025
no customer support
I placed an order for a bathrobe on 12/14 and paid for it right away thru PayPal. I assumed I would get it before Christmas. no update on shipping or...
N
Nancy Winsand
trustpilot.com
Oct 01, 2025
Terrible!!!!
Ordered a duvet cover on 12/13, and was charged on my credit card. As of 12/26, still shows pending and have not received any updates. As others on he...
H
HM
trustpilot.com
Oct 01, 2025
Nonexistent Customer Service
Customer service is abysmal and/or nonexistent. I ordered a robe with plenty of time to arrive early for Christmas. They sent the wrong item (of a low...
Conclusion
Reviews in this set highlight recurring consumer concerns about product durability (holes, pilling, loss of elasticity) and inconsistent customer support. Many reviewers report warranty and return friction—several name a one-year warranty or limited assistance for issues that appear within a few months to two years. There are a few positive accounts of helpful representatives and well-performing towels or bedding, but negative reports about communication and order handling are frequent. If you’re considering Parachute, inspect warranty and return terms before purchase, test single items first when possible, and document care and communications in case you need post-sale support.