Many reviewers say fabrics wear out quickly across sheets, towels, quilts, and pillows. Customers often describe warranty claims being denied and shipping or order problems met with slow replies or none at all. A smaller group praises mattress comfort and names specific reps who fixed issues fast. Overall, the feedback swings between widespread durability complaints and a few standout, high-satisfaction experiences.
Examples from available reviews (Nov 2022 – Mar 2026).
Sheets developed holes after one year and warranty claims denied.
“Customer service will not replace or acknowledge 2 year warranty they advertised at time of purchase.”
Charged for order that remained pending with no customer service.
“there is ZERO customer service available.”
Two-year mattress remains comfortable and preferred over several competitors.
“We have had our mattress for two years and absolutely love it.”
Representative Liz resolved a washcloth problem quickly and helpfully.
“Liz was an amazing Help representative, very understanding and helpful.”
Reviewers describe emails going unanswered, items missing from shipments, and orders stuck as pending while cards are charged. Some say exchanges did not keep the original sale price or required extra payment. A few mention helpful agents who quickly addressed specific product problems.
Several customers question the price given how long products last and say exchanges left them feeling overcharged. One refund example mentions a specific amount deducted from the refund. Only a few reviews directly call the value poor while still noting the materials feel high quality.
A small number of reviewers report robe sizing and shrinkage issues, along with inconsistent fit. These usability complaints show up across more than one product type but appear less often than fabric-wear issues. Some also say they could not leave long-term reviews because the review link expired after a limited time.
Many reviewers report holes, runs, fraying, pilling, and thinning fabric after a few months to about two years. They mention linen fitted sheets, bath towels, quilts, pillows, and sateen sheets. A smaller set describes bedding that holds up well and mattresses that stay comfortable over time.
Several reviewers say multiple emails got no reply and note the lack of phone support when items were missing or incorrect. Others mention continued marketing messages after opting out and short windows for submitting reviews. A few praise named support staff for clear, helpful communication.
Feedback splits between many low ratings tied to durability and support issues and a handful of high ratings centered on mattresses and standout agents. Most negative accounts focus on products failing and service cases that did not get resolved. Positive reviews tend to highlight the feel of the products and quick help from a single representative.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fitted sheet developed holes after one year; company offered replacement.
“the linen fitted sheet is becoming see through and it has multiple holes.”
Sheets developed holes after one year and warranty claims denied.
“Customer service will not replace or acknowledge 2 year warranty they advertised at time of purchase.”
Bath sheets started shredding within months and support was unhelpful.
“by September 2025 they were starting to shred”
Company refused to honor sale price for a color-only exchange.
“Parachute refused to honor the original sale price and required paying over $200 more”
Two-year mattress remains comfortable and preferred over several competitors.
“We have had our mattress for two years and absolutely love it.”
Only part of order shipped and company refused to correct it.
“Only shipped a portion of the order and refused to do anything to correct it.”
Quilt frayed quickly and became fragile within a year.
“After just a month it was fraying all over the place.”
Bedding materials reportedly fall apart after about two years.
“Their bedding materials fall apart after 2 years.”
$8 was deducted from my refund.
“$8 was deducted from my refund.”
Review link expires before long-term assessment and duvet failed.
“I can’t leave a review on their product website because they only give you a short time before the link expires.”
Mosaic towels shed fibers and faded after multiple washes.
“They immediately shed little bits of fabric everywhere”
Two fitted sheets developed holes around one year and warranty refused.
“I've had TWO Parachute linen fitted sheets develop holes around the one-year mark”
Fitted sheet became paper-thin and tore after two years; service unhelpful.
“the fitted sheet became paper-thin and tore apart.”
Linen bedding thinned, frayed, and fell apart within months.
“the fabric thinned, frayed, and started to fall apart”
Robe shrank after washing and color appeared unpleasantly greenish.
“It SHRUNK!”
Linen fitted sheet developed holes within a year of use.
“one of which is now the size of my head!”
Sheets developed runs and holes within a year of ownership.
“they all have runs and holes on them.”
Linen bedding fell apart within two years with holes and seams.
“it all fell apart within two years.”
Representative Liz resolved a washcloth problem quickly and helpfully.
“Liz was an amazing Help representative, very understanding and helpful.”
Products showed defects and peeling threads after washing.
“threads peeling off and completely beaten up.”
They repeatedly sent marketing despite opt-out requests over years.
“I started getting marketing anyway.”
Sateen sheets pilled quickly and customer service offered inadequate remedy.
“In less than 4 months they have pilled!”
Cover shipped wrong size and customer service was bot-driven.
“Customer service email is an AI bot.”
Medium bathrobe fit much smaller and resembled a child's size.
“It had a medium tag but looked like a childs small.”
Fitted linen sheet tore despite following care instructions; warranty denied.
“the fitted sheet is literally tearing apart.”
Quality is nice but price seems disproportionately high.
“My gut feeling is that it's a rip off though.”
Pillows developed pilling within months and washing advice felt unreasonable.
“they told me that's because I need to wash them every 6 months?!”
Fitted sheet lost elasticity within three days and warranty denied.
“the fitted sheet lost all elasticity within three days.”
Sent three emails about a shipping issue with zero responses.
“I sent 3 emails on a shipping issue over a week with ZERO response.”
Received wrong color with decorative stitching and poor exchange support.
“Worst, most apathetic customer service that I’ve ever encountered.”
Order lost by carrier and refunds required burdensome customer effort.
“Apparently, my order was "lost by the carrier" weeks ago.”
Blanket missing from package and no phone support after charge.
“blanket($134) was missing,no phone number to call”
No shipping updates, emails unanswered, and incorrect invoice charged again.
“sent two emails asking for an order up, nothing.”
Charged for order that remained pending with no customer service.
“there is ZERO customer service available.”
Received wrong lower-value item and customer service ignored follow-ups.
“They sent the wrong item (of a lower value) and have not responded”
I recently purchased bedding and bath essentials from Parachute Home, and my experience has been nothing short of fantastic. The modern design of their products coupled with the high-quality materials used really elevate the look and feel of my home.
Not only are their products comfortable to use, but they're also easy to maintain. They wash well, dry quickly, and remain soft even after several washes. I was skeptical about buying bedding online without feeling it first in a store, but their 60-day trial definitely put me at ease.
What sets Parachute apart from other companies is the exceptional customer service they provide. From answering all of my questions before purchasing to following up on delivery - which arrived earlier than expected - their team went above and beyond to ensure that I was satisfied with my purchase.
Overall, I highly recommend Parachute Home for anyone looking for stylish yet practical bedding and bath linens that can truly transform their living space into a more comfortable home.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Parachute Home sells home textiles, including bedding, bath linens, robes, and mattresses. The lineup includes sheets, duvet covers, quilts, towels, pillows, and bathrobes sold online and through select retailers. Many items use natural fibers such as linen and cotton, with care instructions listed on product pages. Parachute posts return and support details online and offers customer service through email and help channels.