Reviews in this set highlight recurring consumer concerns about product durability (holes, pilling, loss of elasticity) and inconsistent customer support. Many reviewers report warranty and return friction—several name a one-year warranty or limited assistance for issues that appear within a few months to two years. There are a few positive accounts of helpful representatives and well-performing towels or bedding, but negative reports about communication and order handling are frequent. If you’re considering Parachute, inspect warranty and return terms before purchase, test single items first when possible, and document care and communications in case you need post-sale support.
Examples from available reviews (Nov 2022 – Feb 2026).
High-quality bedding and excellent customer service made the purchase satisfying.
“the high-quality materials used really elevate the look and feel of my home.”
Linen bedding fell apart within two years with holes and seams.
“it all fell apart within two years.”
Cover shipped wrong size and customer service was bot-driven.
“Customer service email is an AI bot.”
They repeatedly sent marketing despite opt-out requests over years.
“I started getting marketing anyway.”
Most reviewers report negative customer service experiences: slow or unavailable support, difficulty resolving damaged items, and limited warranty assistance.
Several customers say product lifespan does not justify the price, citing early wear, holes, or pilling on items bought at premium prices.
Complaints center on ordering, checkout and returns: wrong sizes shipped, delayed deliveries, automated chat hurdles, and complex exchange processes.
Many reviews describe pilling, holes, seam failure and loss of elasticity; a minority note towels and some bedding wash well and remain soft.
Frequent reports of unwanted marketing and repeated outreach despite opt-outs, plus unresponsive email/chat and confusing automated replies; occasional helpful reps noted.
Overall reviewer sentiment here is negative: product durability and customer support issues dominate, with isolated positive service and product mentions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fitted sheet developed holes after one year; company offered replacement.
“the linen fitted sheet is becoming see through and it has multiple holes.”
Sheets developed holes after one year and warranty claims denied.
“Customer service will not replace or acknowledge 2 year warranty they advertised at time of purchase.”
Bath sheets started shredding within months and support was unhelpful.
“by September 2025 they were starting to shred”
Company refused to honor sale price for a color-only exchange.
“Parachute refused to honor the original sale price and required paying over $200 more”
Two-year mattress remains comfortable and preferred over several competitors.
“We have had our mattress for two years and absolutely love it.”
Only part of order shipped and company refused to correct it.
“Only shipped a portion of the order and refused to do anything to correct it.”
Quilt frayed quickly and became fragile within a year.
“After just a month it was fraying all over the place.”
Bedding materials reportedly fall apart after about two years.
“Their bedding materials fall apart after 2 years.”
$8 was deducted from my refund.
“$8 was deducted from my refund.”
Review link expires before long-term assessment and duvet failed.
“I can’t leave a review on their product website because they only give you a short time before the link expires.”
Mosaic towels shed fibers and faded after multiple washes.
“They immediately shed little bits of fabric everywhere”
Two fitted sheets developed holes around one year and warranty refused.
“I've had TWO Parachute linen fitted sheets develop holes around the one-year mark”
Fitted sheet became paper-thin and tore after two years; service unhelpful.
“the fitted sheet became paper-thin and tore apart.”
Linen bedding thinned, frayed, and fell apart within months.
“the fabric thinned, frayed, and started to fall apart”
Robe shrank after washing and color appeared unpleasantly greenish.
“It SHRUNK!”
Linen fitted sheet developed holes within a year of use.
“one of which is now the size of my head!”
Sheets developed runs and holes within a year of ownership.
“they all have runs and holes on them.”
Linen bedding fell apart within two years with holes and seams.
“it all fell apart within two years.”
Representative Liz resolved a washcloth problem quickly and helpfully.
“Liz was an amazing Help representative, very understanding and helpful.”
Products showed defects and peeling threads after washing.
“threads peeling off and completely beaten up.”
They repeatedly sent marketing despite opt-out requests over years.
“I started getting marketing anyway.”
Sateen sheets pilled quickly and customer service offered inadequate remedy.
“In less than 4 months they have pilled!”
Cover shipped wrong size and customer service was bot-driven.
“Customer service email is an AI bot.”
Medium bathrobe fit much smaller and resembled a child's size.
“It had a medium tag but looked like a childs small.”
Fitted linen sheet tore despite following care instructions; warranty denied.
“the fitted sheet is literally tearing apart.”
Quality is nice but price seems disproportionately high.
“My gut feeling is that it's a rip off though.”
Pillows developed pilling within months and washing advice felt unreasonable.
“they told me that's because I need to wash them every 6 months?!”
Fitted sheet lost elasticity within three days and warranty denied.
“the fitted sheet lost all elasticity within three days.”
Sent three emails about a shipping issue with zero responses.
“I sent 3 emails on a shipping issue over a week with ZERO response.”
Received wrong color with decorative stitching and poor exchange support.
“Worst, most apathetic customer service that I’ve ever encountered.”
Order lost by carrier and refunds required burdensome customer effort.
“Apparently, my order was "lost by the carrier" weeks ago.”
Blanket missing from package and no phone support after charge.
“blanket($134) was missing,no phone number to call”
No shipping updates, emails unanswered, and incorrect invoice charged again.
“sent two emails asking for an order up, nothing.”
Charged for order that remained pending with no customer service.
“there is ZERO customer service available.”
Received wrong lower-value item and customer service ignored follow-ups.
“They sent the wrong item (of a lower value) and have not responded”
I recently purchased bedding and bath essentials from Parachute Home, and my experience has been nothing short of fantastic. The modern design of their products coupled with the high-quality materials used really elevate the look and feel of my home.
Not only are their products comfortable to use, but they're also easy to maintain. They wash well, dry quickly, and remain soft even after several washes. I was skeptical about buying bedding online without feeling it first in a store, but their 60-day trial definitely put me at ease.
What sets Parachute apart from other companies is the exceptional customer service they provide. From answering all of my questions before purchasing to following up on delivery - which arrived earlier than expected - their team went above and beyond to ensure that I was satisfied with my purchase.
Overall, I highly recommend Parachute Home for anyone looking for stylish yet practical bedding and bath linens that can truly transform their living space into a more comfortable home.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Parachute Home is a U.S.-based home textiles brand that sells bedding, bath linens, towels and related home goods through its e-commerce site and select retail locations. The brand positions itself in the premium segment and highlights materials such as linen, cotton and Turkish cotton in product descriptions. Consumers researching Parachute typically look for information on product durability, fabric types, return and warranty policies, customer service responsiveness, and shipping/fulfillment practices.